Ridiculous auto subscribe subscription fee that has no reminders, no notifications and no receipts. 3 years they've been charging me automatically despite not logging into the account for the same a... See more
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Learning materials are bite size, quick to work through and easy to digest while still retaining all the links to do furthermore comprehensive study. The weekly buildup of knowledge keeps what you've... See more
Company replied
It is shocking to see that MindTools, a company providing professional development content doesn’t understand what good customer service is. I had a subscription that I rarely used. When it aut... See more
Company replied
Deep insights + Wide perspectives!: Mind tools is a combination of going deep & exploring wide! I like the range of topics and also the incisive details inmost of them. Certainly this must be par... See more
Company details
Written by the company
Mindtools is dedicated to helping you build on your skills and capabilities so you can enjoy the career you deserve. Our on-demand platform contains thousands of resources in a range of formats designed to give you actionable insights to develop your personal and professional wellbeing.
Contact info
21 Young Street, Edinburgh, , EH2 4HU, Edinburgh, United Kingdom
- mtegeneral@mindtools.com
- mindtools.com
3.0
Average
145 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Need more releated material for present…
Need more releated material for present times...material sometimes feel kind of outdated or old.
19 July 2024
Reply from Mindtools
Hello MHxx,
We appreciate the feedback regarding the content we have on the site. We have passed this feedback along to our content team. They are always writing new content and looking to revise anything older that might need an update.
If you have any other feedback, requests, or specific content you would like us to take a look at and update, we invite you to reach out to our team at mtecustomerservices@mindtools.com and they can provide additional assistance or ensure your feedback is sent to the right department!
Warm Regards,
Mind Tools Team
Customer Service Fail
I found myself locked out of my active account while trying to get the renewal receipt for my work's Visa reconciliation. I reached out for support several times. MindTools was unable to successfully assist with my password reset. I asked for support in emailing me the invoice/receipt and did not hear back. I sent two follow-up emails. I guess I annoyed the support team because a week later, I am still waiting on someone to respond back to me. I'm very frustrated at the lack of support and at this point am ready to cancel my subscription.
8 July 2024
Reply from Mindtools
Hello Steve,
Apologies you've had this experience!
Our team has said they believe they have made contact with you and your issue has been resolved now. If there is anything else we can assist with, please send an email to mtecustomerservices@mindtools.com and we can assist you!
Warm Regards,
Mind Tools Team
really useful articles and workbooks
really useful articles and workbooks. everything is understandable and there is much to choose from.
13 July 2024
Reply from Mindtools
Thanks for the rating Alyson, we are proud to offer such a wide range of training content to our members, glad you enjoyed it.
Learning on the Fly
Learning materials are bite size, quick to work through and easy to digest while still retaining all the links to do furthermore comprehensive study. The weekly buildup of knowledge keeps what you've learnt at fore of mind and embeds the application to your day to day. The videos are pretty neat too.
7 July 2024
Reply from Mindtools
Thank you Simone, our material is kept bite size to help members digest the learnings as well as learn on the go. Appreciate the 5-star rating as well.
Without title :)
The content of the site is great but the site is heavy for some old computers.
1 July 2024
Reply from Mindtools
Thank you for the feedback on the site speed Krasimir, I'll pass that onto the team, and happy to hear you still enjoy using the site.
If you ever need to contact our support team, feel free to reach out to them at mtecustomerservices@mindtools.com
We need app for our platform so that we…
We need app for our platform so that we can check the skills easily
18 July 2024
Reply from Mindtools
Hello Ali,
We appreciate the feedback regarding having an app, we have passed this feedback along to our product team. The site is mobile friendly, so it can allow you to view and check skills easily from any device!
If you have any other feedback or feature requests, we invite you to reach out to our team at mtecustomerservices@mindtools.com and they can provide additional assistance or insight!
Warm Regards,
Mind Tools Team
Great learning!! But let me choose the speed of learning!
Great learning!!!
I would like to be able to do bite size learning at a cadence that works for me. So if I have time to do two modules in one sitting I would like that option!
18 July 2024
Reply from Mindtools
Thanks for the feedback and rating Andrea, a great insight on our Skill Bite training modules as well which we'll pass onto our product team.
I got new experience especially in…
I got new experience especially in training and management of my company through the letters I receive from mind tools
18 July 2024
Reply from Mindtools
Thank you for the 5-star rating and feedback, glad to see we've been able to help your training and enabled you to grow your management knowledge.
I am looking for tools
I am looking for tools, templates there were too few of these and too many articules and videos
18 July 2024
Reply from Mindtools
Hello Kate,
We appreciate the feedback regarding the types of content we have on the site. We have passed this feedback along to our content team for them to consider when they are writing new pieces for the site.
If you have any other feedback or requests, we invite you to reach out to our team at mtecustomerservices@mindtools.com and they can provide additional assistance or insight!
Warm Regards,
Mind Tools Team
Mindtools treasure of resources…
Mindtools has a treasure of resources and paradigms for almost every leadership or management situation.
14 July 2024
Reply from Mindtools
Thanks for the rating Devin, glad to see you found the treasure and you're enjoying your membership
Reply from Mindtools
Hello Pia,
We appreciate the feedback and are sorry to hear that you did not find value in the content available to Mind Tools subscribers.
We always welcome feedback and suggestions for additional topics you might find more helpful and valuable to you as a learner! We invite you to reach out to our team at mtecustomerservices@mindtools.com and they can provide additional assistance or insight to help shape the future of the toolkit to benefit others.
Warm Regards,
Mind Tools Team
A great suite of tools from tests
A great suite of tools from tests, to articles to training. Would recommend.
5 July 2024
Reply from Mindtools
Thank you for the feedback William, always happy to hear from people that are willing to recommend us to others.
The site is easy to navigate and…
The site is easy to navigate and contains tons of relevant information in all formats.
3 July 2024
Reply from Mindtools
Thanks for the 5-star review GreerV, glad you're enjoying your membership.
I needed access
I needed access, sent an email but no feedback. I stop my membership by the end of the month.
29 June 2024
Reply from Mindtools
Hello Ruddy,
Apologies you've had this experience!
Our team has said they believe they have made contact with you and your issue has been resolved now. If there is anything else we can assist with, please send an email to mtecustomerservices@mindtools.com and we can assist you!
Warm Regards,
Mind Tools Team
Scam subscription service - stay away
Non-responsive customer service and a marketing scam. Push the free trial messaging, and then make it impossible for you to cancel. Stay away - the negative reviews on here show how many others have had problems.
2 July 2024
Unprompted review
Reply from Mindtools
Hi Sarah, sorry you've had this experience. Upon entering your account, you should be able to see the option to cancel your account on your account profile page.
If you're still having issues, please reach out to us at mtecustomerservices@mindtools.com
Insightful
Insightful, relevant information that is up to date knowledge, and really makes you stop, think and assess. Well worth the money. 5 stars for sure. So many different topics. Introduced it to my workplace - they now have implemented it across the organisation.
18 June 2024
Reply from Mindtools
Thanks for the feedback and star rating. Glad to hear you thought Mind Tools good value and hope your workplace is enjoying their membership and getting what they need from our content.
I Have experienced in great knowledge…
I Have experienced in great knowledge and career development.
17 June 2023
Reply from Mindtools
thank you Deng, glad to hear we've helped you with your career development and your star rating is appreciated.
The articles are enormously useful!
The articles are enormously useful! I always come to MindTools for professional and research-based ideas for approaching leadership and relationships in the workplace.
3 June 2024
Reply from Mindtools
Thank you for your rating Eve, glad you find our articles helpful!
Reply from Mindtools
Hello,
Apologies you've had this experience!
Our team has said they believe they have made contact with you and your issue has been resolved now. If there is anything else we can assist with, please send an email to mtecustomerservices@mindtools.com and we can assist you!
Warm Regards,
Mind Tools Team
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