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Rated 1 out of 5 stars

Suspended my server without chance to fix what I did wrong, I pay to host my server its not right to suspend and lock me out of it without a second chance to correct it after spending weeks of work on... See more

Company replied

Rated 1 out of 5 stars

Minehut is a great example of a project that once started as a little thing and then turned into something huge, when they cared about people. However, throughout the years, as everything has changed,... See more

Company replied

Rated 5 out of 5 stars

Great hosting. You can get everything for free by voting, but I'm writing this review being very honest. Great community, great servers, great staff & players. No lag, free stuff on marketplace, acces... See more

Company replied

Rated 2 out of 5 stars

You could make access to the files after the time limit that they dont need to wait 10 hours to downlaod their world to maybe falix, godlike or aternos or install plugins. Without the world if you... See more

Company replied

Company details

  1. Gaming services
  2. Hobby shop

Information provided by various external sources

Minehut is a service providing free Minecraft server hosting. Everyone deserves to have fun on Minecraft, that's why Minehut makes it extremely easy to quickly and easily start up your own Minecraft server without any of the annoying hassles.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

521 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 24 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

cash grab garbage. use aternos or something instead.

It used to be my friends go-to server hosting site, but its worthless now. Definitely a cash grab, don't start a server here with friends because there's a 4 hour time limit for playing and minehut doesn't let you export your world without paying. this site is literally a trap designed to make you pay the stupid $10 fee to geet your world so you can leave it.

before the recent changes? this site was 5 stars. now? not only should you not bother, you should spread the word about how scammy it is so no one else is stuck shilling out the price to get your world backup.

10 October 2023
Unprompted review
Minehut logo

Reply from Minehut

Minehut has experienced a considerable amount of growth over time and these changes are necessary in order to scale with our growth. Server hosting is quite costly so we added time limits and download restrictions to our free server plans in order to continue being able to host servers for our player base. The download restrictions prevent zip downloads, so you are still able to download files but must do so individually.

Rated 2 out of 5 stars

Started off great, now awful

Started off as a great hosting service, now everything is a cash grab scam, they are holding my bloody server hostage so I can't even switch, to download multiple files (not even folders) you need premium, and so I have to download EVERYTHING 1 by 1, the servers now have time limits (I assume 5 hours) and the connection is ... it's there

8 October 2023
Unprompted review
Minehut logo

Reply from Minehut

Minehut has experienced a considerable amount of growth over time and these changes are necessary in order to scale with our growth. Server hosting is quite costly so we added time limits and download restrictions to our free server plans in order to continue being able to host servers for our player base. The download restrictions prevent zip downloads, so you are still able to download files but must do so individually.

Rated 5 out of 5 stars

My server was stuck on saving mode and…

My server was stuck on saving mode and me and friends could not get on. Upon looking at forums I thought all hope was lost and we would have to start a new server. Fortunately, the team at minehut were able to fix the issue so we could continue our server. All within 24 hours of putting in a ticket! Great service!

28 August 2023
Unprompted review
Minehut logo

Reply from Minehut

Thank you so much for your feedback!

Rated 5 out of 5 stars

it's been years

I've been using Minehut for years, each time i decided to host server, it used to be easier to understand control panel in 2017-2019, when i hosted my own first server with and Luuke being an owner of MH but still, eventually you get it. Still one of best services you can use.
Leland is best btw

5 December 2022
Unprompted review
Minehut logo

Reply from Minehut

Thank you so much for your feedback!

Rated 1 out of 5 stars

Scam

I bought a $15 rank then they decided to change policy to make THEM more money. Now it has no perks and my $15 was wasted. Do not buy anything with them.

28 July 2023
Unprompted review
Minehut logo

Reply from Minehut

We're sorry to hear that you are upset with the rank changes we made earlier this year. Reviews left here are not viewed by the teams that manage the rank changes, so we recommend providing your feedback in our Discord channel.

Rated 5 out of 5 stars

Great hosting

Great hosting. You can get everything for free by voting, but I'm writing this review being very honest. Great community, great servers, great staff & players. No lag, free stuff on marketplace, accessible for everyone. Using since 2020 but cant change on trustpilot

19 July 2022
Unprompted review
Minehut logo

Reply from Minehut

Thank you so much for your feedback!

Rated 1 out of 5 stars

They are a bunch of corrupt and greedy…

They are a bunch of corrupt and greedy scammers. They would sell extremely expensive ranks (some costing well over 200 dollars) they claimed that the ranks would be permanent but one day they decided to make the ranks a monthly subscription. This would of been fine if they let people who payed for a rank keep there rank forever but instead they removed all of the paid ranks because they were so greedy making the ranks a subscription wasn't enough they had to steal hundreds of dollars from there customers too. After some backlash they gave a worthless rank that didnt even have nearly as many benefits as the ranks that people used to own (Some which costed hundreds of dollars.) I owned 2 accounts with a legend rank (Legend ranks cost over 200+ when they were claimed to be permanent) and one of the main reasons I bough it was because it was SUPPOSED to be PERMANENT. If it did not say that it would be permanent then I wouldn't of wasted hundreds of dollars on it. I also did not get any refund for the hundreds of dollars they stole from me because I bought the rank too long ago. Whatever you do, DO NOT GIVE ANY MONEY TO THESE SCAMMERS!

2 July 2023
Unprompted review
Minehut logo

Reply from Minehut

We're sorry to hear that you are upset with the rank changes we made earlier this year. Reviews left here are not viewed by the teams that manage the rank changes, so we recommend providing your feedback in our Discord channel.

Rated 1 out of 5 stars

free version is unusable now

ive been using the free version to host my minecraft server for 5 months now, but now the server always crashes. it used to be fine but is becoming unusable

28 June 2023
Unprompted review
Minehut logo

Reply from Minehut

We're sorry to hear that you are having trouble with your server. Please reach out to our support team so we can assist you with this issue.

Rated 5 out of 5 stars

Amazing support - Joshua

Joshua absolutely helped me through step of the way, even though I made huge silly mistakes. He didn’t give up helping me and really explained everything very well.

17 June 2023
Unprompted review
Minehut logo

Reply from Minehut

Thank you so much for your feedback, we really appreciate it!

Rated 1 out of 5 stars

Unjust punishments, big corporation being money greedy

I was muted unjustly for saying "Minehut is bad because of all the new changes" by some helper or something, when I was just tryna speak about the rank update.

Also, i spent so much money on minehut lifetime ranks and had a lot of patrons just to get a 1% credit compensation when I only got to use the patrons for 1 month

2 June 2023
Unprompted review
Minehut logo

Reply from Minehut

We're sorry to hear that you are unhappy with the rank changes we released earlier this year. If you feel you were unfairly punished please send us a support ticket to appeal your mute.

Rated 2 out of 5 stars

I got muted for spamming because I…

I got muted for spamming because I typed in the skull emoji about 8 times.

If other players write "NOOOOOOOO" then that's okay or what?

4 June 2023
Unprompted review
Minehut logo

Reply from Minehut

We're sorry to hear that you feel you were punished unjustly. We do have an appeal process, you can create a support ticket and we will review it.

Rated 1 out of 5 stars

banned from a harmless joke

i got banned forever just from joking that i was 4 yrs old in chat and whenever i apeal i get denied even tho i verified i was over the age of 13 when creating a minehut account

25 May 2023
Unprompted review
Minehut logo

Reply from Minehut

We're sorry that you are upset with your punishment. Due to COPPA regulations we are not permitted to remove the ban because you posted in our public chat that you were under 13 years old.

Rated 1 out of 5 stars

No updates of broken lobbies

Bro the lobbies are broken and they still haven't given us a single update, free servers are also broken, you guys could at least give us updates.

10 May 2023
Unprompted review
Minehut logo

Reply from Minehut

We were experiencing some down time, but all issues have been resolved. We apologize for the inconvenience.

Rated 1 out of 5 stars

Fake Promises

If you're joining a minehut-server minehut tells you that they are very special because of there very good lag free server which you can access with "no annoying queues".

It would be great if this would be the case but it isnt.

Im running a paid server and since thursday or friday i need a minimum of 2-3 hours to reach my server because im in queue.

Me and my friends are working, and these 2-3 hourse per day waiting to play are the 2-3 hours we actually have to play anything.

So im paying minehut to get a lagfree, queue-free server and this is just not happening.

And in addition to that, i got the same problem as the reviewers before me. The Mail-support is something between "we are sorry" and just generic answers.

Even if this isnt enough. Today is some kind of maintenance, on their site they write you can check the socials on twitter but the last post is 10 day ago.

Seems like twitter is just used to post crap updates about ranks/skins and things you can make money with.

25 April 2023
Unprompted review
Minehut logo

Reply from Minehut

I'm sorry to hear that you are unhappy with our servers. We are currently working on getting them back online. We do not typically have system wide lag or long queues, this is due to the maintenance we are performing to improve our server infrastructure. If you check the #announcements channel in our Discord you will see several updates with the past few days. Discord is where we direct all users to find updates on any changes made to our platform.

Rated 1 out of 5 stars

The worst of the worst

Originally before minehut updated, before the whole queue, and rank update i would've rated minehut a solid 3. but since there crappy update I would rate minehut a negative number if I could. Not only do their servers SUCK, and I mean SUCK. they crash 24/7 (even with paid servers) I fully recommend going to Bloom Hosting instead of paying 30$ a month for a paid server on minehut and then waiting an entire hour just to start your server. - also minehut don't even bother replying I don't wanna hear your dumb message about how you're so sorry. Your update is crap and it's made your hosting service even more crap than it used to be. I've been a user of minehut since, Nov 12 2019 and honestly, I'm disappointed in this hosting network. They used to actually care about making a fun free hosting service for players but now they are just money-hungry, that's basically all they want now. They don't give a damn about your experience anymore lmao.

24 April 2023
Unprompted review
Minehut logo

Reply from Minehut

I'm sorry to hear that you are upset with our update. We are not completed with our work yet which is why the servers are not working as intended. If your server has been crashing prior to this update, or after it is completed, please send us a support ticket so we can investigate what is causing it.

Rated 5 out of 5 stars

Great Staff and Support

I had a very strange problem on my server that they haven't really seen before and they helped me out and now everything works great!

11 April 2023
Unprompted review
Minehut logo

Reply from Minehut

Thank you so much for your feedback, happy to hear we were able to help!

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