I love the various scents that MINE Perfume Lab have created. I started with all 3 sample sets and from there, have chosen: Vesevo, Patchouli, OUD, Arche, & Shamrock. The quality of product is matched... See more
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Mine Perfume Lab nasce in Italia come un progetto autentico e sensoriale: fragranze intense, al 25%, pensate per evocare ricordi e identità. Ogni profumo è un racconto, rifinito a mano tra cera lacca e dettagli artigianali, per trasformare emozioni in esperienza.
Via XX Settembre, 22, 80047, San Giuseppe Vesuviano, Italy
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Replied to 54% of negative reviews
Typically replies within 1 week
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Reply from Mineperfumelab
We initially received the sample set and loved quite a few. I selected Alleria as my favourite and am already now on my second bottle. It is a wonderfully warm summery fragrance and I am constantly being asked hat I am wearing.
The service and packaging from Mine is extremely high level and I am very happy with the choice I made.

Reply from Mineperfumelab
I ordered one of the fragrances of mineperfumelab. The package arrived repacked by the LSP and without the perfume. But after a call with the team at Mine Perfume Lab they resent the perfume right away - this is customer centric business! Chapeau!

Reply from Mineperfumelab

Reply from Mineperfumelab
Fast shipping and great products.
One day we will travel to Italy and I plan to make a point to go in person to one of your stores. I would love to see this whole process in person!

Reply from Mineperfumelab
Ordered a sample set, product arrived sitting in the bottom of the box. Opened it up and most of the vials were only half full. Contacted customer service and they sent a replacement. It showed up full of broken glass with broken vials. EDIT: After the second round of broken product I contacted them and they said "we're working on new packaging that should fix the issue". I received the replacement yesterday and it is a huge improvement over the old packaging. Not a single vial broken, everything as it should be. The customer service is amazing, despite the earlier issues, I can confidently recommend them. The scents are amazing as well, I've been having fun seeing which ones my wife likes best.

Reply from Mineperfumelab
Very good customer service. They help you immedistely making a choice which perfume fits the best with your personality. I have 200 perfumes, their mu-ghet-to is in my top 10

Reply from Mineperfumelab
The package had a personal touch I loved, the perfume itself is such a great natural scent that lasts on the skin and especially the clothes. I got the ambre cafe and oud of roses and I always have a hard time on which to decide to wear. Will be getting more in the future. Highly recommend.

Reply from Mineperfumelab
Always have a pleasant experience, wish that I could get the shower gels here in the United States. And I’m getting a lot of compliments on all the fragrances that I bought. I’m waiting on my sixth fragrance to arrive.

Reply from Mineperfumelab
I’ve always loved your product but hated your (18 days in some cases) shipping Delivery times. However, you stopped using UniUni (whatever that is) as I suggested to you, began staging product in the US and now use DHL/USPS. WHAT AN AWESOME IMPROVEMENT FOR NOW 4-6 day delivery !! Congrats on making a great business decision to improve the customers experience with you.

Reply from Mineperfumelab
80 euros shipping fee to Canada for a 25 euros product, and that does not include the border fee. Completely rididiculous.
On my fourth bottle!! Amazing Parfum
At the rate I’m going on going to purchase their entire line of Parfum!!

Reply from Mineperfumelab
Hello, I'm very pleased with Mine Perfume Lab's customer service. There was a small error in my shipment, which they quickly fixed. I'm very grateful for their kind customer service. I will definitely be a regular customer. I highly recommend Mine Perfume Lab and their beautiful perfumes. Sławomir Poland.

Reply from Mineperfumelab
I was particularly satisfied with my experience with Mineperfumelab. The delivery was impressively fast, arriving within the expected timeframe, if not earlier.
I also truly appreciated the personal touch, especially the inclusion of the photo, which adds real value and shows great attention to detail.
Finally, the highlight remains the quality of the perfumes: the fragrances are refined, long-lasting, and perfectly balanced, reflecting genuine expertise.
Overall, a very positive experience that I would highly recommend.

Reply from Mineperfumelab
My order arrived damaged and customer service is ignoring me.

Reply from Mineperfumelab
Really different and interesting scents they develop and become in tune with your skin creating lovely aromas as they warm up.

Reply from Mineperfumelab
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