Mineperfumelab Reviews 1,180

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 351 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the unique and high-quality products, especially the diverse range of captivating scents. Customers consistently highlight the excellent service, fast delivery, and the meticulous care taken in packaging, even for sample sets. Many appreciate the longevity and distinctiveness of the fragrances, noting that they often receive compliments. However, some people were dissatisfied with their orders, reporting issues such as receiving incorrect perfumes or finding bottles leaked or half-full upon arrival. There were also occasional concerns about delivery times being longer than expected and a few instances of unresponsiveness from customer service regarding order problems.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising the top-notch quality and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products as top-notch, outstanding,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping times and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as never receiving their... See more

Service

People report positive experiences with service, often describing it as fantastic, excellent, and brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the various scents that MINE Perfume Lab have created. I started with all 3 sample sets and from there, have chosen: Vesevo, Patchouli, OUD, Arche, & Shamrock. The quality of product is matched... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a couple of the MinePerfumeLab Sample Sets. The whole process was super smooth. The webpage is extremely user friendly, communication was clear and concise throughout and I receiv... See more

Company replied

Rated 5 out of 5 stars

Fantastic smells, great marketing, excellent service. Please stay as you are. I already use 5 of your perfumes! My Guerlains, Ormondo Jaynes & Francis Kurkdjians stay in my closet since I have discove... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, everything arrived perfectly, beautiful packagings even for tester boxes, i really like fragrances, especially because they are different from usual stuff you find in stores. Nice conta... See more

Company replied


Company details

  1. Perfume store

Written by the company

Mine Perfume Lab nasce in Italia come un progetto autentico e sensoriale: fragranze intense, al 25%, pensate per evocare ricordi e identità. Ogni profumo è un racconto, rifinito a mano tra cera lacca e dettagli artigianali, per trasformare emozioni in esperienza.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A recent fan of MINE

We initially received the sample set and loved quite a few. I selected Alleria as my favourite and am already now on my second bottle. It is a wonderfully warm summery fragrance and I am constantly being asked hat I am wearing.
The service and packaging from Mine is extremely high level and I am very happy with the choice I made.

25 March 2026
Mineperfumelab logo

Reply from Mineperfumelab

Thank you so much 💛
We’re truly happy that Alleria has become your signature scent and that you’re already on your second bottle.

We really appreciate your kind words about the service and packaging as well ✨

Rated 5 out of 5 stars

Great perfumes from great people

I ordered one of the fragrances of mineperfumelab. The package arrived repacked by the LSP and without the perfume. But after a call with the team at Mine Perfume Lab they resent the perfume right away - this is customer centric business! Chapeau!

20 March 2026
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Reply from Mineperfumelab

Thank you so much 💛

Rated 5 out of 5 stars

Fast shipping and great products.

Fast shipping and great products.
One day we will travel to Italy and I plan to make a point to go in person to one of your stores. I would love to see this whole process in person!

24 March 2026
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Reply from Mineperfumelab

Thank you so much 💛

Rated 5 out of 5 stars

Had an issue, they made it right.

Ordered a sample set, product arrived sitting in the bottom of the box. Opened it up and most of the vials were only half full. Contacted customer service and they sent a replacement. It showed up full of broken glass with broken vials. EDIT: After the second round of broken product I contacted them and they said "we're working on new packaging that should fix the issue". I received the replacement yesterday and it is a huge improvement over the old packaging. Not a single vial broken, everything as it should be. The customer service is amazing, despite the earlier issues, I can confidently recommend them. The scents are amazing as well, I've been having fun seeing which ones my wife likes best.

30 March 2026
Unprompted review
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Reply from Mineperfumelab

Thank you so much 💛

Rated 5 out of 5 stars

The package had a personal touch I…

The package had a personal touch I loved, the perfume itself is such a great natural scent that lasts on the skin and especially the clothes. I got the ambre cafe and oud of roses and I always have a hard time on which to decide to wear. Will be getting more in the future. Highly recommend.

23 March 2026
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Reply from Mineperfumelab

Thank you so much 💛

Rated 5 out of 5 stars

Always have a pleasant experience

Always have a pleasant experience, wish that I could get the shower gels here in the United States. And I’m getting a lot of compliments on all the fragrances that I bought. I’m waiting on my sixth fragrance to arrive.

23 March 2026
Mineperfumelab logo

Reply from Mineperfumelab

Thank you so much 💛

Rated 5 out of 5 stars

Excellent

Excellent, long-lasting fragrance. Fast delivery

23 March 2026
Mineperfumelab logo

Reply from Mineperfumelab

Thank you so much 💛

Rated 5 out of 5 stars

Massive Improvement on Delivery Process

I’ve always loved your product but hated your (18 days in some cases) shipping Delivery times. However, you stopped using UniUni (whatever that is) as I suggested to you, began staging product in the US and now use DHL/USPS. WHAT AN AWESOME IMPROVEMENT FOR NOW 4-6 day delivery !! Congrats on making a great business decision to improve the customers experience with you.

6 March 2026
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Reply from Mineperfumelab

Thank you so much 💛

Rated 5 out of 5 stars

On my fourth bottle!

On my fourth bottle!! Amazing Parfum

At the rate I’m going on going to purchase their entire line of Parfum!!

10 March 2026
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Reply from Mineperfumelab

Grazie di cuore 💛

Rated 5 out of 5 stars

Customer service at Mine Perfume lab

Hello, I'm very pleased with Mine Perfume Lab's customer service. There was a small error in my shipment, which they quickly fixed. I'm very grateful for their kind customer service. I will definitely be a regular customer. I highly recommend Mine Perfume Lab and their beautiful perfumes. Sławomir Poland.

27 March 2026
Unprompted review
Mineperfumelab logo

Reply from Mineperfumelab

Thank you so much 💛

Rated 5 out of 5 stars

Un parfait mélange de qualité et de touche personnelle

I was particularly satisfied with my experience with Mineperfumelab. The delivery was impressively fast, arriving within the expected timeframe, if not earlier.

I also truly appreciated the personal touch, especially the inclusion of the photo, which adds real value and shows great attention to detail.

Finally, the highlight remains the quality of the perfumes: the fragrances are refined, long-lasting, and perfectly balanced, reflecting genuine expertise.

Overall, a very positive experience that I would highly recommend.

20 March 2026
Mineperfumelab logo

Reply from Mineperfumelab

Thank you so much 💛

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