I had made a new charge beer. But I could not see it on my software. So I send a mail for help. This was yesterday. This morning Bart from Minibrew helped my to solve the problem. The system was s... See more
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See what reviewers are saying
I ordered the MiniBrew around July last year and have still not brewed a single drop of beer. Firstly there were numerous wifi connection problems which were blamed on my router purely because it's a... See more
MiniBrew makes it possible for everyone to brew their own beer from grain to glass. A magical concept with ready to go brew packs and the option to create your own recipes using your own ingredien... See more
Fun product and great customer service. It's not foolproof yet but with a customer service that responds within half an hour and watches what your machine is doing remotely anything is easily fixed.... See more
Company details
Written by the company
MiniBrew is the first fully automatic beer brewing machine. Home beer brewing made easy. Simply use our ready-to-brew ingredient packs by renowned craft breweries from around the world.
Contact info
Atoomweg 63, 3542AA, Utrecht, Netherlands
- +31850602015
- hello@minibrew.io
- minibrew.io
4.1
Great
285 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome Machine!
I've always wanted to craft my own beer, but I do not have time for another hobby. I thought that MiniBrew would be the answer.
And oh boy, I was right! I was shocked by the small amount of time I used to create my first beer. The MiniBrew cleaning process is on another level: it cleans itself, and other parts can be cleaned in the dishwasher.
To be honest, I am still in positive shock about this wonderful machine! If you have no time, hate cleaning up the mess, but you want to have your own beer - I truly recommend it.
And Customer Service - stellar!
7 May 2024
Unprompted review
Reply from MiniBrew
Hi Jarek,
Thank you for the positive review! The team is thrilled to hear that you're enjoying the MiniBrew experience. We're excited to see what new brews you'll create next!
Cheers!
MiniBrew Support Team
Customer support
For that moment I can only describe customer support cause it is wonderful. I am getting answer for my email very quickly and detail. I am really looking forward to brew my first beer by MiniBrew!
11 April 2023
Unprompted review
Reply from MiniBrew
Hi Mateusz,
Thanks for the positive review. Our support team is 7 days in the week available. We're excited to see what new brews you'll create
Cheers!
MiniBrew Support Team
Great support over Easter very happy…
Great support over Easter very happy with the dedication
30 March 2024
Unprompted review
Reply from MiniBrew
Hi Andreas,
Thanks for the positive review. Eastern or not, we are there for you. Our support team is available 7 days in the week.
Cheers!
MiniBrew Support Team
Really good support
Really good support! I had a hardware issue after 1.7 years use and it was covered by the 2 year warranty without any discussion. They even sent and new keg instead of waiting when they had a temporary outage of spare parts!
18 December 2023
Unprompted review
Reply from MiniBrew
Hi Daniel,
Thank you for your feedback! We're delighted to hear that you've had a positive experience with our support team. Resolving your hardware issue by providing a new keg under the warranty is the best thing, we believe as you can continue brewing. We expect new spare parts in 2024.
Cheers
MiniBrew Support Team
Almost perfect
I bought the first edition of the Minibrew. Was perfect! I love it. The support is fast and very useful. The only thing I ask to add is the possibility to make changes at the recipe during the brewing. If I need to change the yeast for example because I changed idea, is not possible if you already started to brew... I like it but I need more control.
16 December 2023
Unprompted review
Reply from MiniBrew
Hi Marco,
Thank you for taking the time to share your review! We're thrilled to have you part of the Minibrewer family. Our commitment to providing support is now accessible via email, phone, and chat every day.
Your feedback about our product is much appreciated, and it plays a crucial role in shaping our improvements. We're already planning some exciting changes for 2024 based on the input from users like you.
Cheers
Minibrew Support Team
Great support
Great support, so far I always got my issues solved quickly and efficiently. Obviously it would be nicer to not have issues, but I won't be picky when the support is that good
12 December 2023
Unprompted review
Reply from MiniBrew
Hi Lin,
Thanks for the kind words. Our team is every day here. You can reach us by phone, mail and (live) chat.
Cheers
Minibrew Support Team
Outstanding Support
The Supportquality is outstanding. They reply fast and always go the extra mile.
15 November 2023
Unprompted review
Hilariously bad service, no product, no refund
They do absolutely nothing:
- I ordered my brewing kit on April 20th 2022. Has not been delivered since.
- I tried to cancel my order for months and months, but they keep saying it is not possiple. What company does not let you cancel an order?
- When I ask for a refund they simply say it is not possible. Even though their terms of use specifically says it is possible.
I would not advice anyone to order anything from these guys - not even my worst enemy.
14 November 2023
Unprompted review
Reply from MiniBrew
Hi Rasmus,
I'm sorry to hear you feel that way. We've been open and transparent about our refund terms to you via email.
Today, we've refunded your order based on our policy. We've sent you a confirmation mail of the refund. If you any questions about the refund, you can email our support team. We are here to help.
Cheers
Minibrew Support Team
Chapeau!
Support is always responding fast.
MiniBrew "Peace of mind" Service is outstanding.
A faulty part is replaced with a new within 1 day.
Chapeau!
22 September 2023
Unprompted review
Reply from MiniBrew
Hi Rob,
Thank you so much for your kind words!
We appreciate it and are very happy to hear you think the best about our Support.
If you should need our help in the future please do not hesitate to reach out to us again.
Cheers,
Minibrew Support Team
I’ve been charge for my ORDER SH-4934…
I’ve been charge for my ORDER SH-4934 and never been delivered or informed of when I will receive my Minibreew and others packs.
I wrote you emails but unfortunately I’m still waiting for an answer.
7 June 2023
Reply from MiniBrew
Hello Betrand,
It's unfortunate that you feel this way.
Your order SH-4934 contains a GEN 3 Pro with delivery planned after the summer holiday. This is mentioned on the home page, product page and at in the email confirmation. It's possible that you missed this information. This explain why there is no delivery.
We checked our social channels plus our support system and don't see any email from you as we normally reply within 24-hours.
Other reviews from people on Trustpilot praise us for this fast turnaround. Can you let us know via hello@minibrew.io who you emailed, so we can check out where it went wrong and what we can do to solve this.
Cheers
MiniBrew Support Team
Excellent customer service
29 June 2023
Reply from MiniBrew
Hi,
Thank you so much for your 5* review.
We truly appreciate these kind words and are happy you are satisfied with our customer service.
If you should need us in the future please do not hesitate to contact us again.
Cheers,
MiniBrew Support
Reply from MiniBrew
Hi Dan,
Thank you for your 5* review and we are happy to hear that you think are order system is fast.
If you should need our help in the future with anything please let us know and rest assured we are here to help you.
Cheers,
MiniBrew Support Team
Support is always responding when you…
Support is always responding when you need urgent help and the support is of the highest quality - they really know what they are doing :-)
MiniBrew "Peace of mind" Service is similar quality and outstanding - a faulty part is replaced with a new - without any tedious back and forth.
I love this Minibrew system and the service and the support.
24 May 2023
Unprompted review
Reply from MiniBrew
Hi Per,
We are happy to hear that you are so satisfied.
If you need us with anything in the future rest assured we are here to help you out.
Cheers,
MiniBrew Support Team
Perfect support service in assistance…
Perfect support service in assistance and great post-sale attention.
22 May 2023
Reply from MiniBrew
Hi Raul,
Thank you so much for your kind words and we are happy to hear this.
In the future if you should need our help with anything rest assured we are here to help you.
Cheers,
MiniBrew Support Team
Great brewing experience
23 April 2023
Reply from MiniBrew
Hi Sergio,
We are very happy to hear that!
If you need our help in the future please do not hesitate to contact us again.
Cheers,
MiniBrew Support Team
Reply from MiniBrew
Hi Joao,
Great to hear you are satisfied with our service and our beer!
If you need our help with anything in the future we are here to help you out.
Cheers,
MiniBrew Support Team
Unique product
Unique product for brewing beers in your own home without any extra equipment. Good quality ingredients ("brewpacks") and easy to use. Fast shipping.
13 April 2023
Reply from MiniBrew
Hi Jakob,
Thank you for your 5-star review.
We are happy to hear you are so satisfied with our products.
If you need our help with anything in the future we are here to help you out.
Cheers,
MiniBrew Support Team
Excellent service when products dont…
Excellent service when products dont work. Replacement offered, very nice and attention staff. I met the founder some years ago and seems as if his friendliness spills over to his staff. Minibrew is highly recommended.
7 May 2023
Reply from MiniBrew
Hi Jakob,
Thank you for your 5 star review and your kind words. We are happy to hear that you are so satisfied with our service and wanted to let you know that if you need our help in the future with anything we are here to assist you.
Cheers,
MiniBrew Support Team
Reply from MiniBrew
Hi Kunde,
Thanks for the review. Awesome. Should there be anything else you'd like Customer Support to help you with, you're always welcome to contact us.
Thanks for being part of our community!
Cheers
MiniBrew Support Team
Everything was good
Everything was good, quick delivery, good packaging and amazing product
30 April 2023
Reply from MiniBrew
Hi Riccardo,
Thanks for the great words.
Our goal is to make beer brewing easy and we're grateful about your experience. If anything is up, you can always email our customer support. We are here for you.
Cheers
MiniBrew Support Team
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