Hello, I had booked an airport pick-up but a few minutes before landing we were informed that the flight would be diverted. Minicabs were very helpful as they helped me quickly rebook the ride with a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used this company’s services twice last week when going to a London airport & both times the service was exceptional! Both Uzman & Mohammed (one took us home from Stansted on Sun 19/10/2025 & the ot... See more
Company replied
This was my first time using Minicabs, and I was thoroughly impressed with the service from start to finish. The driver arrived promptly at the pickup point, waiting patiently as instructed, and provi... See more
Company replied
Reliable, friendly service at great rates. We were kept informed by lovely staff of when our car was ready and waiting outside as well as text messages. Would absolutely use again and recommend.
Company details
- Taxi service
- also in
- Courier and Delivery Service
- Courier service
- Minibus taxi service
- Transportation service
Written by the company
At Minicabs we know that we offer the very best London minicab service – a claim that’s backed up by a huge number of our passengers, who consistently use us due to our promptness, politeness and great value for money. We’ve been operating for a number of years now, and in this time we’ve honed our skills and business to create a great taxi company. What’s more, we’ve built up our number of taxis to ensure that we can cater to everyone’s needs, throughout the area we cover. We intend on improving in the future as well, by adding new facets to the Minicabs such as the fantastic app we have just introduced for Apple and Android users. Our success is down to a few things that we regard to be extremely important, with the first of these being the fact that we always strive to offer the best value for money to all our passengers. This doesn’t just mean that we make sure our fares are kept as low as possible, but it also means that we go above and beyond what is expected. Of course, like any good taxi company, we always provide clean cars and friendly drivers, but unlike others we add a personal touch minicabs such as carrying your bags for you, making sure your children get to school, and generally helping in any way we can. So, why not contact us today to find out how we can help you? You can call us on 0208 204 4444 or email us via bookings@minicabs.co.uk or alternatively you can use our app to book a minicab in seconds!
Contact info
539 - 541 Kingsbury Road, NW9 9EG, LONDON, United Kingdom
- +44 208 204 4444
- bookings@minicabs.co.uk
- minicabs.co.uk
4.4
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Company meets its commitment to…
The Company meets its commitment to their clients arriving on time with clean and courteous driver and driving safely during the journey.
19 January 2026
Unprompted review
Reply from Minicabs.co.uk
Thank you for your review. We are pleased you enjoyed our minicab service, and we look forwardto being of service again soon!
Not always reliable
The booking process is easy and prices are fair, but the driver arrived later than expected. The ride itself was fine, but communication could be better. Not a bad service, just not very consistent.
29 December 2025
Unprompted review
Reply from Minicabs.co.uk
Thank you for your feedback. We appreciate you taking the time to share your expereince.
We are pleased to hear that you found the booking process easy and our pricing fair. At the same time, we completely understand how important punctuality and clear communication are. Ensuring our drivers are on time is extremely important to us, and we are always committed to keeping them on time.
However, there are occasions when unexpected delays occur on the road, including traffic, accidents, and road closures. These are out of anyone's control, and there is always precaution taken to leave earlier. Despite this, we cannot control the situations that unfold on the road sometimes.
Please also remember that our customer service team is available 24/7 to assist with any questions or queries before, during or after your ride- We are always here to help!
We hope to have the opportunity to provide you with a smoother expereince next time!
The driver arrived 20 minutes late
The driver arrived 20 minutes late. I had an urgent appointment. I found the driver arrogant. I don't know how this type of person is allowed to work in this sector. Furthermore, the car smelled bad.
18 January 2026
Unprompted review
Reply from Minicabs.co.uk
We are sorry you had this experience. Our records show the driver arrived 16 minutes later than the scheduled time, and we completely understand how frustrating that must have been, especially as you had an urgent appointment. Please accept our sincerest apologies for the inconvenience caused.
We take your comments regarding the driver's attitude and the condition of the car very seriously. Cleanliness is a very high standard for us, and we expect all our drivers to maintain a professional manner and provide a clean, comfortable environment at all times. We are sorry that on this occasion the driver fell short of those standards.
We will be speaking directly with the driver about this matter and will take the necessary steps to ensure this does not happen again.
Have used this company regularly for…
Have used this company regularly for the last few years and does not disappoint. Reliable and good value too
14 January 2026
Unprompted review
Reply from Minicabs.co.uk
Thank you for being a regular customer. We are pleased you enjoyed our minicab service, and we look forward to being of service again soon!
Excellent service.
Easy to book and pay. If there are any issues the booking office always call you and do their very best to resolve. On the rare occaision that I have required a refund it has been actioned very quicky. The booking office are always very kind, polite and helpful. Highly recomended.
13 January 2026
Unprompted review
Reply from Minicabs.co.uk
Thank you for your review. We are pleased you have found our booking method user-friendly, and we are pleased to know you have had good experiences with refunds and any issues. We are pleased you have enjoyed your journeys with us, and we look forward to being of service again soon!
Very nice and friendly driver
Very nice and friendly driver. Easy to book and trace. Highly recommend
13 January 2026
Unprompted review
Reply from Minicabs.co.uk
Thank you for your review. We are pleased you enjoyed our minicab services and we look forward to being og service again soon!
Customer Satisfaction.
The driver today, Mohamed, was excellent. Very pleasant, professional and helpful. Thank you.
12 January 2026
Unprompted review
Reply from Minicabs.co.uk
Thank you for your review. We are pleased you had a good experience with our minicab services. We look forward to being of service again soon!
Service
Booked with them. Card wad charged...driver never been asigned ... stuck in the airport for 4 hours and no one wss there to pick up the phone.
Later charged me 50% as not showing up.
Never book with them ever again
4 January 2026
Unprompted review
Reply from Minicabs.co.uk
Thank you for your feedback. A member of our customer care team has been in touch today to get some further information so that we can investigate this further. Please reply as soon as possible so that this can be looked into and sorted at the earliest opportunity. Many thanks.
This was my first time using Minicabs
This was my first time using Minicabs, and I was thoroughly impressed with the service from start to finish. The driver arrived promptly at the pickup point, waiting patiently as instructed, and provided clear directions throughout the journey. He was exceptionally professional, friendly, and went above and beyond by helping with my bags, making the entire trip stress-free. I’ll definitely use Minicabs again and highly recommend them to anyone needing reliable transport in the Harrow area
3 January 2026
Unprompted review
Reply from Minicabs.co.uk
Thank you for your review. We are pleased you enjoyed your first airport transfer service with us from Heathrow Airport to Harrow. We are glad you found our services to be professional and reliable. We are happy to know you would recommend our services to others, and we look forward to being of service again soon! Also, don't forget to have a look at our app for faster and more convenient travel!
Super helpful
Hello, I had booked an airport pick-up but a few minutes before landing we were informed that the flight would be diverted. Minicabs were very helpful as they helped me quickly rebook the ride with a new driver from a completely different airport. Unfortunately we were charged a cancellation fee of 60% as the first driver had already arrived at the original airport but Minicabs have help by writing us an email in support of our airline claim. Will use their service again - fast communication but via email and whatsapp! Thank you!🙌🏼
3 January 2026
Unprompted review
Reply from Minicabs.co.uk
Thank you for your kind review. We are pleased you had a great expereince whilst using our services despite the changes in your travel arrangements. Customer satisfaction is our top priority, and we strive to provide the best service to all our customers. We look forward to being of service again soon!
Have used this company regularly for…
Have used this company regularly for the last few years and does not disappoint. Reliable and good value.
1 January 2026
Unprompted review
Reply from Minicabs.co.uk
Thank you for being a regular customer. We are pleased you enjoyed our minicab services and found them to be reliable and fairly priced. We look forward to being of service again soon!
Reply from Minicabs.co.uk
Thank you for your review. We are pleased you enjoyed our airport transfer service from Heathrow Airport to Swanscombe. We are glad you found our services to be reliable and punctual, and we look forward to being of service again soon!
My first time with this company
This was the first time I had used the company but it will not be the last. Excellent service. And a very competitive price.
Even though I had received very clear emails confirming my booking (I had booked a week before to be taken to Luton Airport to catch a flight) I was nervous about being let down, so I wrote to the company the day before, to ask for reassurance that all was in order.
I was very happy (and reassured!) to receive a speedy and personal response that confirmed, yet again, that the booking was indeed in order.
I liked that in the morning I also received a message that the driver was on his way.
He arrived in very good time and waited patiently for me, and of course we got to the airport exactly when I wanted to, with plenty of time to catch my flight.
I should also note that the driver, Irfan, was friendly and helpful.
10 December 2025
Unprompted review
Reply from Minicabs.co.uk
Thank you for your review, Pamela. We are pleased you had a great first expereince using our airport transfer service. Customer satisfaction is very important to us, and we are very happy that you received all the information you were looking for. We are glad to know you appreciated our messaging services with updates on the drivers' whereabouts. You can also download our iOS or Android app to get live tracking of the driver. We look forward to being of service again soon!
Beware
⸻
We booked a minicab to take us to the hospital. The journey should have taken around 50 minutes, but it ended up taking 1 hour and 45 minutes. Because of this delay, we missed a critical cardiac appointment and now have to wait another year.
The experience was extremely stressful, and the level of service was unacceptable. I cannot recommend this company based on what happened.
25 November 2025
Unprompted review
Always on time and very courteous and…
Always on time and very courteous and professional staff, have been using them for last 12 years with no issues
2 December 2025
Unprompted review
Reply from Minicabs.co.uk
Thank you for being a regular customer! We are pleased you had many great experiences with our minicab services, and we look forward to being of service again soon!
Pre-booked
I had booked a cab for 1:15pm to take myself and my students to Eltham Palace and again at 3 pm to take us back to college. On both occasions, the transport was over 40 minutes late, which was totally unacceptable.
Idid email them on several occasions for compensation but I have still not heard anything and it is now Jan 2026!
I will not be using this service again
28 November 2025
Unprompted review
Reply from Minicabs.co.uk
Hi Tracy, thank you for your feedback. We were awaiting your response on Trustpilot as we had requested further information, including your email address, so that we could get in contact with you and find your booking reference. Now that we have this information, we are looking into this for you, and please await an email from us in the next 1-2 days. Many thanks.
I was very happy with the service
I was very happy with the service, I received the message from driver and kept communicating with me all the time. He was there to provide me from arrival at Terminal 2 Thanks
26 November 2025
Unprompted review
Reply from Minicabs.co.uk
Thank you for your review. We are pleased you enjoyed our airport transfer service from Heathrow Airport to Harrow. We are glad you found our service to be reliable and helpful. We look forward to being of service again soon!
Goooooooooooooooooooooddddddd
1 January 2025
Reply from Minicabs.co.uk
Thank you for your review. We are pleased you had a good experience with our minicab service from Hendon to Barnet. We look forward to being of service again soon!
Absolutely diabolical
Absolutely diabolical. Multiple times they take the booking, several hours in advance, but no driver comes. This has happened to me so many times, i dont actually know what the point of minicab.com is because they dont supply any cabs. I will NEVER call their number again. I dont like them, i dont trust the. Unreliable. Usesless.
15 November 2025
Unprompted review
Reply from Minicabs.co.uk
Thank you for your feedback. Please email us at admin@minicabs.co.uk with your booking reference number and further details so that our customer care team can look into this for you. Many thanks.
I had a great experience
I had a great experience! The driver was reliable, punctual, professional, and friendly! He helped me with my luggage, and the trip was pleasant and quick. I always felt safe! I will always book with you again!
10 November 2025
Unprompted review
Reply from Minicabs.co.uk
Thank you for your experience. We are pleased you had a great experience with our airport transfer service from SW7 to Heathrow Airport. We are glad you had a safe and reliable journey, and we look forward to being of service again soon!
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