Hello, I had booked an airport pick-up but a few minutes before landing we were informed that the flight would be diverted. Minicabs were very helpful as they helped me quickly rebook the ride with a... See more
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Review summary
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Reviews shaping this summary
I used this company’s services twice last week when going to a London airport & both times the service was exceptional! Both Uzman & Mohammed (one took us home from Stansted on Sun 19/10/2025 & the ot... See more
Company replied
This was my first time using Minicabs, and I was thoroughly impressed with the service from start to finish. The driver arrived promptly at the pickup point, waiting patiently as instructed, and provi... See more
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Reliable, friendly service at great rates. We were kept informed by lovely staff of when our car was ready and waiting outside as well as text messages. Would absolutely use again and recommend.
Company details
- Taxi service
- also in
- Courier and Delivery Service
- Courier service
- Minibus taxi service
- Transportation service
Written by the company
At Minicabs we know that we offer the very best London minicab service – a claim that’s backed up by a huge number of our passengers, who consistently use us due to our promptness, politeness and great value for money. We’ve been operating for a number of years now, and in this time we’ve honed our skills and business to create a great taxi company. What’s more, we’ve built up our number of taxis to ensure that we can cater to everyone’s needs, throughout the area we cover. We intend on improving in the future as well, by adding new facets to the Minicabs such as the fantastic app we have just introduced for Apple and Android users. Our success is down to a few things that we regard to be extremely important, with the first of these being the fact that we always strive to offer the best value for money to all our passengers. This doesn’t just mean that we make sure our fares are kept as low as possible, but it also means that we go above and beyond what is expected. Of course, like any good taxi company, we always provide clean cars and friendly drivers, but unlike others we add a personal touch minicabs such as carrying your bags for you, making sure your children get to school, and generally helping in any way we can. So, why not contact us today to find out how we can help you? You can call us on 0208 204 4444 or email us via bookings@minicabs.co.uk or alternatively you can use our app to book a minicab in seconds!
Contact info
539 - 541 Kingsbury Road, NW9 9EG, LONDON, United Kingdom
- +44 208 204 4444
- bookings@minicabs.co.uk
- minicabs.co.uk
4.4
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unreliable and Terrible Customer Service
My 6am taxi booked to the train station for the airport didn’t arrive. Controller kept robbing me off telling me it would be a few minutes. I explained I had a train ticket booked and if it wasn’t going to arrive, I’d order an uber. Having been told it was a still just minutes away, it was over 25 minutes late and turned out to be an uber they had booked last minute! Controller was shockingly rude and unapologetic and I’ve since had no response to my complaint via email. Will never use, or recommend again.
6 October 2025
Unprompted review
Reply from Minicabs.co.uk
Dear Emma, thank you for your feedback. We have been in touch with you to let you know that your complaint via email was unfortunately missed, and your follow-up email was seen and directed to the necessary team to deal with. A member of our team reached out to you yesterday in regards to your complaint and has offered you a partial refund for the delay in your journey. We hope you give us the chance to provide you with a better service in your next booking.
The cab was on time
The cab was on time, very clean and smelt lovely
The driver Muhammad was so courteous and helpful with waiting for me (I was running late) and loading and unloading the luggage
Will definitely use them again
12 November 2025
Unprompted review
Reply from Minicabs.co.uk
Thank you for the 5-star review. We are pleased you had a great expereince using our airport transfer service from NW9 to Heathrow Airport. We are glad you would use our services again, and we look forward to being of service again soon!
Reply from Minicabs.co.uk
Thank you for your review. We are pleased you found our airport transfer service efficient. We look forward to being of service again soon!
Reply from Minicabs.co.uk
Thank you for your review. We are pleased you had a great expereince with our minicab service and we look forward to being of service again soon!
Reply from Minicabs.co.uk
Thank you for your review. We are pleased you had a great expereince with our airport transfer service. We look forward to being of service again soon!
I used this company’s services twice…
I used this company’s services twice last week when going to a London airport & both times the service was exceptional! Both Uzman & Mohammed (one took us home from Stansted on Sun 19/10/2025 & the other took us from home to Stansted) were both professional & very pleasant. They were on time & communicated well with us! I rate them & the service as 5 stars! Thank u!
19 October 2025
Unprompted review
Reply from Minicabs.co.uk
Thank you for your review. We are pleased you enjoyed our airport transfer service and had a great expereince whilst using our services. We look forward to continuing to provide you with our services again soon!
Avoided major traffic delays
Our driver was on time and avoided major traffic delays through his excellent knowledge of back routes which saved a lot of time.
19 October 2025
Unprompted review
Reply from Minicabs.co.uk
Thank you for your review. We are pleased you had a great expereince using our minicab service. We look forward to being of service again soon!
Always delivering reliable service
Always delivering consistent reliable service, even when there's a flight delay.
19 October 2025
Unprompted review
Reply from Minicabs.co.uk
Thank you for your review. We are pleased you had a great expereince with our airport transfer service from Luton Airport to Great Amwell. We are glad to know you found our airport transfer service to be reliable, despite flight delays, and we look forward to being of service again soon!
I would be very careful when you book.
I would be very careful when you book.. I booked a ride, funds left my bank account and I received a confirmation of the booking via email. I contacted the company via chat as the pick up address in the confirmation email was repeated twice. I was then told that the price of the booking is incorrect as I booked for Boxing Day (correct your pricing then??). Asked for a full refund straight away as it felt very odd to me to hear that when I had a confirmation email in front of me. They said a refund will be send in a couple of days. I then asked for a confirmation of cancellation in writing as it all felt a bit odd. I was then told I actually have to cancel the booking myself via the app (not what was said to me before). Did not feel at all like the person on the other side tried to help me to resolve this.
18 October 2025
Unprompted review
Reply from Minicabs.co.uk
Hi Ruta,
Thank you for sharing your feedback, and we are truly sorry for the confusion you experienced.
Holiday periods such as Boxing Day and Christmas typically expereince much higher demand, which is why the pricing structure differs on those dates. At the time you made your booking, the holiday pricing had not yet been finalised and updated on the website and app, which is why the system displayed the wrong fare. Our operator informed you of this as soon as it came to light, but we fully understand the frustration.
Regarding the refund: Once a booking is cancelled, it may take a few days for the payment to be reflected in your bank account, depending on your bank's processing time. Because the booking was made directly by you, the operator suggested cancelling it yourself through the app, as this is usually the quickest way for the refund to be processed and returned.
We apologise if this was not communicated to you clearly or if the expereince felt unhelpful-that is not the level of service we aim to provide.
If you require any further clarification, please email us at admin@minicabs.co.uk.
Many thanks.
We have used Minicabs several times…
We have used Minicabs several times over the last few years.
Our experience each time has been very good.
It’s easy to book on line and messages from Minicabs are always frequent and reassuring about pick up times even when a returning flight may be significantly delayed.
13 October 2025
Unprompted review
Reply from Minicabs.co.uk
Thank you for being a regular customer. We are pleased you have had numerous great experiences using our airport transfer services. We are glad to know you find our booking system on the website user-friendly and easy to use.
We look forward to serving you again soon!
It was a very pleasant journey …
It was a very pleasant journey into central London with my boxes. Driver 902 was helpful, polite and a very good driver in traffic. Will use again without hesitation.
13 October 2025
Unprompted review
Reply from Minicabs.co.uk
Thank you for your review. We are pleased you enjoyed our minicab service to Central London. We are pleased you had a great experience, and we look forward to being of service again soon!
Perfect from pick-up to destination
Bang on time for pick-up, clean car, pleasant and useful conversation with the driver.
13 October 2025
Unprompted review
Reply from Minicabs.co.uk
Thank you for your review. We are pleased you enjoyed our minicab services. We look forward to being of service again soon!
Fantastic service
Fantastic service , driver was on time very nice conversation and I will definitely be using minicab taxi company again
3 October 2025
Unprompted review
Reply from Minicabs.co.uk
Thank you for your review. We are pleased you had a great expereince with our minicab service and we look forward to being of service again soon!
Excellent service
Excellent service, I booked a service in advance to catch a train to go to the airport for early morning/ late night. Peace of mind.
3 October 2025
Unprompted review
Reply from Minicabs.co.uk
Thank you for your review. We are pleased you enjoyed our minicab service. We look forward to serving you again soon!
Very good service
Very good service. Flexible to change the pickup time, on time and very polite. A good set of information provided by the app and all documents received by email.
27 September 2025
Unprompted review
Reply from Minicabs.co.uk
Thank you for your review. We are pleased you had a great expereince with our airport transfer service from Mill Hill to Heathrow Airport. We are glad you found our app useful, and we look forward to serving you again soon!
Left no voicemail to tell me that my…
Left no voicemail to tell me that my taxi (return journey - both not honoured) had been cancelled. When I phoned to complain they seemed to think it was my fault that I’d not answered the phone. When I asked why no voicemail was left they had no response apart from’errrr’.
Absolutely useless. Wouldn’t use them were they the last taxi firm on the planet.
26 September 2025
Unprompted review
Excellent service
Excellent service! Good communication with driver, easy ride! I feel much better making sure that drivers are getting more money than using uber or bolt. Will definitely use again!
23 September 2025
Unprompted review
Reply from Minicabs.co.uk
Thank you for your review. We are pleased you had a great expereince using our minicab services. We look forward to being of service again soon!
Very high quality and very professional…
Very high quality and very professional driver. Thank you.
22 September 2025
Unprompted review
Reply from Minicabs.co.uk
Thank you for your review. We are pleased you had a great experience with our airport transfer service, and we look forward to being of service again soon!
The driver was very helpful and…
The driver was very helpful and friendly.
17 September 2025
Unprompted review
Reply from Minicabs.co.uk
Thank you for your review. We are pleased you had a great experience with our minicab services, and we look forward to being of service again soon!
Smooth journey
Fast and reliable service. Professional driver and smooth journey.
13 September 2025
Unprompted review
Reply from Minicabs.co.uk
Thank you for your review. We are pleased you had a great expereince with our minicab services, and we look forward to continuing to provide you with our professional and reliable services!
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