Minifigs.me Reviews 5,056

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 645 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and unique design of the custom minifigures, highlighting them as perfect, personalized gifts. Many appreciate the care taken in product presentation and the wide range of customization options available, making the ordering process enjoyable and straightforward. Reviewers consistently report prompt delivery, with orders arriving on time and in excellent condition, often exceeding expectations. However, some customers experienced issues with missing or broken pieces upon arrival, and a few noted that the paint on their minifigures peeled off quickly. There were also occasional complaints about long shipping times, especially for international orders, and some found the display frames to be too shallow for certain minifigure configurations.

What people talk about most

Product

Customers had positive experiences with product, praising the quality, unique designs, and customization... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the amazing and fast delivery times,... See more

Quality

Customers consistently note positive experiences with quality, praising the well-made, unique, and detailed... See more

Order

Users describe positive interactions with order, highlighting smooth experiences from ordering to delivery,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used this firm a number of times to buy custom Lego Mini figures. I've never had any problems whatsoever with them. Prices are great and the quality of the product is excellent. Also their commun... See more

Company replied

Rated 5 out of 5 stars

We designed a custom Minifig as a birthday gift. It arrived quickly and looked fantastic in its cute box. There was one tiny accessory that was not included in the box; I emailed the customer service... See more

Company replied

Rated 5 out of 5 stars

I had a really excellent experience ordering from Minifigs.me. The website was very easy to use, the checkout process was smooth, and the order confirmation was clear and professional. I really apprec... See more

Company replied

Rated 5 out of 5 stars

Love love love this site. Huge variety of Lego at great prices. There was a wee mistake with my last order which they corrected immediately. No fuss just polite professionalism. Brilliant. Will be ord... See more

Company replied


Company details

  1. #6 of 12 best companies in Toy manufacturer
  2. #37 of 61 best companies in Craft shop
  3. #186 of 371 best companies in Gift shop

Written by the company

Based in Sheffield, UK. Experts at making all your minifig-based dreams come true. We custom print new minifigures onto genuine lego parts based on your specifications, along with hundreds of our own designs. We pride ourselves on friendly, professional and expert service - because this kind of thing is meant to be fun, right?


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

AMAZING

AMAZING, great lego figures with only a few problems such as few Canada and Lord Of the Rings and Harry Potter lego figures as well as no Tom Edison figure or Stranger Things Argyle figure but otherwise totally tubular!

11 February 2026
Unprompted review
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Reply from Minifigs.me

Thanks!

Rated 5 out of 5 stars

Using the Doodle Option

Minifigs.me is a great company to deal with. I saw the option of buying a personalised "I heart [name]" minifig on another site, but have been so pleased with the service from Minifigs, I looked on their site to see if they did the same. They didn't, they did better! I used the Doodle Option to design my own Minifig. Without context, I asked my partner to write "I heart Sarah" on paper, and I did the same for him. I scanned the image onto the "T-Shirt" part of the minifig doodle template and boom!!!!! We have His and Hers Lego Figures, ready for the frame for Valentine's. He thought they were brilliant and I love them.

13 January 2026
Unprompted review
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Reply from Minifigs.me

Thats such a great idea! Thank you for sharing that with us and for the 5 stars!

Rated 5 out of 5 stars

Minifigs helped with order issue

My order got delayed and had no update for about 3 weeks and Minifigs helped me resolve it and resent me my order. They made it safely to me the second time around :)

10 February 2026
Unprompted review
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Reply from Minifigs.me

I'm glad our team helped sort out the missing parcel :)

Rated 5 out of 5 stars

Unique gift with an amazing customer service

The minifigs look amazing and works perfectly as a unique personalised gift. I got delivery to India in just 5 days and their customer service was great. I was having some issues with the shipping but as soon as I contacted them they proactively solved all my issues with a very fast TAT (thanks Melanie). Highly recommend

13 January 2026
Unprompted review
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Reply from Minifigs.me

Thank you for the 5 star review!!! I'll pass that onto Melanie :)

Rated 5 out of 5 stars

The company is doing well on how they…

The company is doing well on how they handle printing the custom image onto the mini figure torso piece. It’s a great company that can make fantasy become reality. I am looking forward to buying more very soon for my birthday.

23 February 2026
Unprompted review
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Reply from Minifigs.me

Thank you so much for the lovely review Eric. It means a lot :)

Rated 5 out of 5 stars

small mistake fixed without problems

A small mistake in the delivery was replaced immediately with a new figure, so perfect customer care without complications!

9 February 2026
Unprompted review
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Reply from Minifigs.me

Thank you Peter for the 5 stars and good review!

Rated 5 out of 5 stars

Exceptional customer service.

My first order was never delivered and they helped me fix my problem very quickly and sent another order. Everything was perfect just like I expected. Appreciate it so much!

30 January 2026
Unprompted review
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Reply from Minifigs.me

We pride ourseleves on our customer service so I am happy we got this sorted for you!

Rated 5 out of 5 stars

Perfect Gift for Lego Lovers

It was fun creating the Lego figures on the website for my son’s birthday. Lots of choices to build him, his wife, and their baby which created a cute little family. Shipping was fast!

11 January 2026
Unprompted review
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Reply from Minifigs.me

Fantastic I am glad we had everything available for you!

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service! Replacement items were sent promptly and arrived in perfect condition. Always great choice and quality from Minifigs.me. I will come back for more.

13 February 2026
Unprompted review
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Reply from Minifigs.me

Thank you for the 5 stars! I am glad we were able to help!

Rated 4 out of 5 stars

LOVE only 1 issue!

honestly they were sooo sweet and kind with the whole process and responded quickly to any email i had with questions or exchanges!! and it arrived on time i loved my custom minifigs sooo much!! my only complaint is after having my bfs custom minifig not even for a week the paint on his hand started to peel (the skin color was peeling and now some of his hand is yellow) i wasn’t actively playing with the figures either im not sure when it came off i only noticed it when closely looking at him

21 February 2026
Unprompted review
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Reply from Minifigs.me

Hi,

Thanks for the review, I'm glad you had a good experience with us! In terms of the peeling, I have sent you an email as this does not sound right and maybe is a defect in one of products.

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