Minifigs.me Reviews 5,030

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 639 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting that items are just as described and arrive in excellent condition, making them perfect for unique, personalized gifts. Many appreciate the wide selection and customization options available, allowing them to create exactly what they envision. The delivery service is consistently highlighted for its speed and efficiency, with orders often arriving promptly and well-packaged. People also commend the customer service for its professionalism and willingness to go above and beyond, even for custom requests. However, some customers experienced issues with shipping delays or incomplete orders, and a few noted problems with product durability, such as paint peeling or parts breaking. Additionally, some reviewers found the frames for minifigures to be too shallow for certain accessories or clothing options, requiring modifications.

What people talk about most

Product

People report positive experiences with product, praising the amazing quality, variety, and customization... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast and smooth... See more

Quality

Customers consistently note positive experiences with quality, praising the detailed design and excellent... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the ordering... See more

Service

Reviewers mention positive feedback about service, highlighting its professionalism and efficiency. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We designed a custom Minifig as a birthday gift. It arrived quickly and looked fantastic in its cute box. There was one tiny accessory that was not included in the box; I emailed the customer service... See more

Company replied

Rated 5 out of 5 stars

Love love love this site. Huge variety of Lego at great prices. There was a wee mistake with my last order which they corrected immediately. No fuss just polite professionalism. Brilliant. Will be ord... See more

Company replied

Rated 5 out of 5 stars

Items where just as described and came in excellent condition. I just wish they made more celebrity minifigures like Britney Spears or Katy Perry:( Overall, very happy with my purchase and will b... See more

Company replied

Rated 5 out of 5 stars

Awesome company that understands joy. When the world is full of companies that steal from old people, you have to respect the ones that help bring joy to the world. I can't wait to purchase t... See more

Company replied


Company details

  1. #7 of 12 best companies in Toy manufacturer
  2. #36 of 61 best companies in Craft shop
  3. #185 of 376 best companies in Gift shop

Written by the company

Based in Sheffield, UK. Experts at making all your minifig-based dreams come true. We custom print new minifigures onto genuine lego parts based on your specifications, along with hundreds of our own designs. We pride ourselves on friendly, professional and expert service - because this kind of thing is meant to be fun, right?


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Minifigs helped with order issue

My order got delayed and had no update for about 3 weeks and Minifigs helped me resolve it and resent me my order. They made it safely to me the second time around :)

10 February 2026
Unprompted review
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Reply from Minifigs.me

I'm glad our team helped sort out the missing parcel :)

Rated 5 out of 5 stars

Unique gift with an amazing customer service

The minifigs look amazing and works perfectly as a unique personalised gift. I got delivery to India in just 5 days and their customer service was great. I was having some issues with the shipping but as soon as I contacted them they proactively solved all my issues with a very fast TAT (thanks Melanie). Highly recommend

13 January 2026
Unprompted review
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Reply from Minifigs.me

Thank you for the 5 star review!!! I'll pass that onto Melanie :)

Rated 5 out of 5 stars

The company is doing well on how they…

The company is doing well on how they handle printing the custom image onto the mini figure torso piece. It’s a great company that can make fantasy become reality. I am looking forward to buying more very soon for my birthday.

23 February 2026
Unprompted review
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Reply from Minifigs.me

Thank you so much for the lovely review Eric. It means a lot :)

Rated 5 out of 5 stars

small mistake fixed without problems

A small mistake in the delivery was replaced immediately with a new figure, so perfect customer care without complications!

9 February 2026
Unprompted review
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Reply from Minifigs.me

Thank you Peter for the 5 stars and good review!

Rated 5 out of 5 stars

Exceptional customer service.

My first order was never delivered and they helped me fix my problem very quickly and sent another order. Everything was perfect just like I expected. Appreciate it so much!

30 January 2026
Unprompted review
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Reply from Minifigs.me

We pride ourseleves on our customer service so I am happy we got this sorted for you!

Rated 5 out of 5 stars

Perfect Gift for Lego Lovers

It was fun creating the Lego figures on the website for my son’s birthday. Lots of choices to build him, his wife, and their baby which created a cute little family. Shipping was fast!

11 January 2026
Unprompted review
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Reply from Minifigs.me

Fantastic I am glad we had everything available for you!

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service! Replacement items were sent promptly and arrived in perfect condition. Always great choice and quality from Minifigs.me. I will come back for more.

13 February 2026
Unprompted review
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Reply from Minifigs.me

Thank you for the 5 stars! I am glad we were able to help!

Rated 4 out of 5 stars

LOVE only 1 issue!

honestly they were sooo sweet and kind with the whole process and responded quickly to any email i had with questions or exchanges!! and it arrived on time i loved my custom minifigs sooo much!! my only complaint is after having my bfs custom minifig not even for a week the paint on his hand started to peel (the skin color was peeling and now some of his hand is yellow) i wasn’t actively playing with the figures either im not sure when it came off i only noticed it when closely looking at him

21 February 2026
Unprompted review
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Reply from Minifigs.me

Hi,

Thanks for the review, I'm glad you had a good experience with us! In terms of the peeling, I have sent you an email as this does not sound right and maybe is a defect in one of products.

Rated 5 out of 5 stars

Excellent products and services

Excellent products and services. Always so quick. Attention to detail on the LEGO prints and the ideas are amazing.

13 February 2026
Unprompted review
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Reply from Minifigs.me

Thank you for the lovely review!

Rated 5 out of 5 stars

Fun Making My Own Custom Minifigs

Designing my custom minifigs was pretty easy. It does take some time especially if youre making them unique like in our case where we were designing the gang from Gravity Falls. All in all very happy.

4 January 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Amazing! We're glad you were able to customise your figures!

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