Minifigs.me Reviews 5,030

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 644 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that items are just as described and arrive in excellent condition, often exceeding expectations with their detailed design and customization options. Many appreciate the fast and efficient delivery service, with orders arriving promptly and well-packaged, making them perfect for gifts. The company's service is frequently highlighted for its professionalism and helpfulness, with staff going above and beyond to ensure customer satisfaction, even correcting mistakes immediately or assisting with custom requests. However, some customers experienced issues with delivery, including delayed or missing orders, and in a few instances, items arrived with pieces missing or damaged. A small number of reviewers also noted problems with product durability, such as paint peeling or parts falling off, and some found certain product designs, like display frames, to be impractical for their intended use.

What people talk about most

Product

People report positive experiences with product, praising the amazing quality, variety, and customization... See more

Delivery service

Consumers find delivery service to be positive, with many praising the fast and smooth delivery, often... See more

Quality

Users describe positive interactions with quality, frequently highlighting the excellent quality of products,... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and stating they would order... See more

Service

Reviewers mention positive feedback about service, highlighting its professionalism and efficiency. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We designed a custom Minifig as a birthday gift. It arrived quickly and looked fantastic in its cute box. There was one tiny accessory that was not included in the box; I emailed the customer service... See more

Company replied

Rated 5 out of 5 stars

Love love love this site. Huge variety of Lego at great prices. There was a wee mistake with my last order which they corrected immediately. No fuss just polite professionalism. Brilliant. Will be ord... See more

Company replied

Rated 5 out of 5 stars

Items where just as described and came in excellent condition. I just wish they made more celebrity minifigures like Britney Spears or Katy Perry:( Overall, very happy with my purchase and will b... See more

Company replied

Rated 5 out of 5 stars

Awesome company that understands joy. When the world is full of companies that steal from old people, you have to respect the ones that help bring joy to the world. I can't wait to purchase t... See more

Company replied


Company details

  1. #7 of 12 best companies in Toy manufacturer
  2. #36 of 62 best companies in Craft shop
  3. #185 of 377 best companies in Gift shop

Written by the company

Based in Sheffield, UK. Experts at making all your minifig-based dreams come true. We custom print new minifigures onto genuine lego parts based on your specifications, along with hundreds of our own designs. We pride ourselves on friendly, professional and expert service - because this kind of thing is meant to be fun, right?


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy purchase

Happy purchase, the delivery was reliable. My kid was happy.

25 April 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Thank you for the 5 stars! I'm glad the delivery was good!

Rated 5 out of 5 stars

Best custom Lego company !

Excellent custom Lego company : the products are of very high quality, the prices are very affordable, and the delivery time (I live in France) is very fast !
Moreover, there is a huge selection. You can find minifigures of all kinds : movies, series, video games, celebrities, etc., and you even have the possibility to create your own minifigure !
On top of that, the team is super friendly and very responsive by email !
I recommend this shop more than ever, which, in my opinion, is the best !

23 April 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Thank you for the lovely review, we are so glad you could find what you needed! :)

Rated 5 out of 5 stars

Great customer service

Great customer service
I actually made an error on the personalisation and with a quick email to the customer service team, they resolved it for me and didn't delay the delivery either

Whenever i want a bespoke Mini Figure - MiniFigs are genuinely the only place i will go

11 March 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Thank you Emma for the lovely review! I'm glad our team could help!!

Rated 5 out of 5 stars

Perfectly made

Perfectly made, all personalization came out exactly as requested! Son used these as his “Bridegroom” proposals for his wedding!

12 March 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Amazing thank you! Its a great idea to use them for that!

Rated 5 out of 5 stars

Package arrived early

Package arrived early, nice quality, cute packaging and looks just like I thought

15 March 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Thanks for the 5 stars!!

Rated 5 out of 5 stars

Excellent service and arrival time

Excellent service and arrival time. The shipping cost wasn't desirable, but that's due to tariffs, not the shop. I'm incredibly satisfied with my purchase.

17 March 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Thank you for the review, we are so glad that your order arrived promptly! :)

Rated 5 out of 5 stars

Above and beyond

Above and beyond! My son was very happy and you can tell it’s a company that really cares to deliver. Louise

1 April 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

I am glad that comes across in the work that we do :) Thanks for the 5 stars!!

Rated 5 out of 5 stars

The mini figures and extra were…

The mini figures and extra were fantastic. We got these gifts as a thank you for leadership in our Cub Scout pack. Everyone loved them.

13 April 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

We are so glad that everyone loved the figures, thank you for the review!

Rated 5 out of 5 stars

The figures I ordered are extremely…

The figures I ordered are extremely well made and slot in nearly seamlessly into my lego collection. The selection is unparalleled. Good prices. Fast shipping.

13 April 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Amazing thank you for the 5 stars!

Rated 4 out of 5 stars

ALMOST perfect

Excellent packaging and a nice variety of pieces. At another store I’d physically made my girlfriend a figure and wasn’t satisfied with my options for my own, and minifigs.me let me have much more fun with it since it’s online and not as restricted as the official LEGO one. The ONLY THING I’d ask for is some custom faces!! I wanted a specific custom one they already had but it was male instead of female and I ended up drawing eyelashes on to try and improve it. Overall would be a 5/5 but I think there’s a lot of potential with that part and I know I would reorder a head piece if they could do that for me :)

11 April 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Thank you for the lovely review, we are so pleased to hear that we could help you to make the perfect minifigure for your girlfriend. You may not have spotted it but we do actually offer custom heads! We have our "edit head" product, where you can request small design edits to our existing heads. We also offer bespoke heads where our design team will create a brand new head design from scratch based on your reference images / descriptions. Do get in touch with our team if you ever need help with a future order, we hope your girlfriend loves the figure :)

Rated 5 out of 5 stars

good

good, quick delivery

4 February 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Thanks for the review!

Rated 5 out of 5 stars

I love the product

I love the product. They had a disclaimer of upto 5 weeks delivery and fortunately it came at the end of it despite the regional turmoil in middle east. Will definitely buy again and will recommend to friends.

30 March 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

We are so glad it arrived safely! Thanks for the review :)

Rated 5 out of 5 stars

Very fast shipping

Very fast shipping, especially coming from UK. Unique figures you can't find anywhere else.

18 February 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Great to hear, thanks for leaving a review :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look