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Minifigs.me Reviews 5,030

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TrustScore 4.5 out of 5

4.7

Toy manufacturer
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Review summary

Created with AI, based on recent reviews

Evaluating 644 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that items are just as described and arrive in excellent condition, often exceeding expectations with their detailed design and customization options. Many appreciate the fast and efficient delivery service, with orders arriving promptly and well-packaged, making them perfect for gifts. The company's service is frequently highlighted for its professionalism and helpfulness, with staff going above and beyond to ensure customer satisfaction, even correcting mistakes immediately or assisting with custom requests. However, some customers experienced issues with delivery, including delayed or missing orders, and in a few instances, items arrived with pieces missing or damaged. A small number of reviewers also noted problems with product durability, such as paint peeling or parts falling off, and some found certain product designs, like display frames, to be impractical for their intended use.

What people talk about most

Product

People report positive experiences with product, praising the amazing quality, variety, and customization... See more

Delivery service

Consumers find delivery service to be positive, with many praising the fast and smooth delivery, often... See more

Quality

Users describe positive interactions with quality, frequently highlighting the excellent quality of products,... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and stating they would order... See more

Service

Reviewers mention positive feedback about service, highlighting its professionalism and efficiency. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We designed a custom Minifig as a birthday gift. It arrived quickly and looked fantastic in its cute box. There was one tiny accessory that was not included in the box; I emailed the customer service... See more

Company replied

Rated 5 out of 5 stars

Love love love this site. Huge variety of Lego at great prices. There was a wee mistake with my last order which they corrected immediately. No fuss just polite professionalism. Brilliant. Will be ord... See more

Company replied

Rated 5 out of 5 stars

Items where just as described and came in excellent condition. I just wish they made more celebrity minifigures like Britney Spears or Katy Perry:( Overall, very happy with my purchase and will b... See more

Company replied

Rated 5 out of 5 stars

Awesome company that understands joy. When the world is full of companies that steal from old people, you have to respect the ones that help bring joy to the world. I can't wait to purchase t... See more

Company replied

Company details

  1. #7 of 12 best companies in Toy manufacturer
  2. #36 of 62 best companies in Craft shop
  3. #185 of 377 best companies in Gift shop

Written by the company

Based in Sheffield, UK. Experts at making all your minifig-based dreams come true. We custom print new minifigures onto genuine lego parts based on your specifications, along with hundreds of our own designs. We pride ourselves on friendly, professional and expert service - because this kind of thing is meant to be fun, right?

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Anniversary

I orderd for my anniversary and it was good qaulity! Thank you so much

1 January 2026
Unprompted review
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Reply from Minifigs.me

Thank you for the review!!

Rated 5 out of 5 stars

Amazing experience

Not only did the process from placing order to delivery take little time, the staff was very transparent and interactive during the entire process. I received the order very quickly and the quality was amazing.

3 March 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Amazing! Thank you Michael for the 5 stars!

Rated 5 out of 5 stars

Awesome!

Great quality products and seems like the business is ran by lovely people. I love ordering from minifigs.me

3 March 2026
Unprompted review
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Reply from Minifigs.me

Aw thank you Lucas, thats a lovely review!

Rated 5 out of 5 stars

Great fig

Great fig. Person loved the gift.

6 February 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

I'm glad the gift was a hit, thanks for the 5 stars!

Rated 5 out of 5 stars

Great service

Great service, we absolutely enjoyed the product.

14 February 2026
Unprompted review
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Reply from Minifigs.me

Brilliant thats great to hear!

Rated 5 out of 5 stars

Brilliant as always!

Brilliant! Always assured of quality items, friendly and helpful customer service and speedy delivery. Once again a big thank you xx

2 March 2026
Unprompted review
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Reply from Minifigs.me

Thank you Tracy for the 5 star review!

Rated 4 out of 5 stars

everything did arrive well but the glue

everything did arrive well with all pieces. Although the glue for the frame base piece did not hold. Fortunately I had some gorilla glue to piece some of it back. Otherwise my partner loved it and didn’t even notice.

1 March 2026
Unprompted review
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Reply from Minifigs.me

Hi,

I am sorry about that! You shouldn't have to glue anything yourself! Please email contact@minifigs.me and we will arrange a partial refund for you.

Rated 1 out of 5 stars

i never got my order it keeps getting…

i never got my order it keeps getting delayed

1 March 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Hi Layla,

I can see you emailed us over the weekend about this. We have checked the tracking and it looks like your order is on its way back to us. We aren't certain why yet but as soon as it arrives back here in the workshop we can arrange a resending of your order for you. I am sorry you felt like you had to leave a 1 star review about this, but unfortunatley shipping in this situation is out of our control.

Rated 5 out of 5 stars

AMAZING

AMAZING, great lego figures with only a few problems such as few Canada and Lord Of the Rings and Harry Potter lego figures as well as no Tom Edison figure or Stranger Things Argyle figure but otherwise totally tubular!

11 February 2026
Unprompted review
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Reply from Minifigs.me

Thanks!

Rated 5 out of 5 stars

Using the Doodle Option

Minifigs.me is a great company to deal with. I saw the option of buying a personalised "I heart [name]" minifig on another site, but have been so pleased with the service from Minifigs, I looked on their site to see if they did the same. They didn't, they did better! I used the Doodle Option to design my own Minifig. Without context, I asked my partner to write "I heart Sarah" on paper, and I did the same for him. I scanned the image onto the "T-Shirt" part of the minifig doodle template and boom!!!!! We have His and Hers Lego Figures, ready for the frame for Valentine's. He thought they were brilliant and I love them.

13 January 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Thats such a great idea! Thank you for sharing that with us and for the 5 stars!

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