Minifigures Display Reviews 351

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, most reviewers were let down by their experience overall. Many customers reported not receiving their orders, even after waiting for several months, and found the company unresponsive to their inquiries. People frequently mentioned issues with contacting the company, citing a lack of replies to emails and support tickets, and non-functional contact numbers. Some people also felt that the products, when they eventually arrived, were sometimes damaged during shipping. However, a few other people also felt that the product itself was good and arrived as promised, despite the significant delays in delivery and poor communication.

What people talk about most

Order

People report negative experiences with order fulfillment, expressing widespread disappointment and... See more

Response time

Reviewers highlight negative aspects of response time, with many reporting a complete lack of communication... See more

Product

Reviewers mention negative feedback about product. Many customers report not receiving their orders, with... See more

Delivery service

Users describe negative interactions with delivery service. Many customers report that their orders were... See more

Customer communications

Clients share negative opinions on contact. Many reviewers report a complete lack of communication, with no... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Placed an order in January of this year and have not received my item yet. Cannot contact them aside from a web based contact form however never get a response from them. Can no longer dispute the c... See more

Rated 1 out of 5 stars

I placed an order with Minifigures Display back in April 2024 (Order #14157). The payment went through, but I never received my items. I have tried contacting their support several times and al... See more

Rated 1 out of 5 stars

We had to wait 9 months, and only got a response after we threatened to do a claim against the company. Their customer support outright ignores any queries as long as it doesn't involve this compa... See more


Company details

  1. Collectibles Shop

Written by the company

Unofficial or legitimate account. It is not moderated or reviewed by the company. You can contact the company at https://help.minifiguresdisplay.com


Contact info

1.3

Bad

TrustScore 1.5 out of 5

351 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Not worth the wait or the money!

I have bought several minifigure frames and I am not satisfied with the product or the the customer service!

No corners of any of the white frames I have received have a clean cut and several frames have other errors as well for instance holes, notches, smashed corners or are crookedly assembled.

Furthermore, there are far longer manufacturing time than written on their website and the customer service is non existent. The answer I received regarding the shipment of my package was wrong and I have yet to receive a reply regarding my complaint about the products. Even the reminder/awareness option to the customer service does not work as promised on the website.

8 August 2023
Unprompted review
Rated 1 out of 5 stars

Fraud and sham

Fraud and sham

I have ordered 2 orders (10781 & 10783) on March 7, 2023. I am aware that there is usually a long delivery time, but now we are writing on September 3, 2023.

Have written to them 3 times (ticket 14606, 14558 and 14474) without receiving a reply.

Have contacted Mastercard and reported them for fraud and asked to reverse the payment.

3 September 2023
Unprompted review
Rated 1 out of 5 stars

SCAM Do not buy

Ordered back in December and still haven't received my product. I'm having to dispute the transactions with my bank, do not purchase from here. I have been trying to email them and they completely ghosted me. What a scam.

23 August 2023
Unprompted review
Rated 4 out of 5 stars

A great gift

One Lego stand fell off during shipping, but that is understandable and easily fixable! We can't wait to hang out up, thanks!

18 July 2023
Unprompted review
Rated 5 out of 5 stars

Great service

A very Smooth transaction, items Arrived quickly and very well packed, will definitely be coming back for more minifigs, thank you.

7 July 2023
Unprompted review
Rated 1 out of 5 stars

Do not buy from here

Been waiting four months for my order. Sadly come to realise that I have been scammed. Do not order from here.

*Update* My emails requesting a cancellation were all ignored. I found it impossible to get in touch with customer services. So I requested a refund through PayPal, which I was granted. Suddenly I get an email telling me that they are ready to ship my goods. Then they sent it to the wrong address. Twice. They provided PayPal with the shipping labels to “prove” it had been shipped and assume they got paid by PayPal. When it eventually arrived in August, I was disappointed. Flimsy lightweight frame, nothing really custom about it, apart from the printed sheet on the background. Surprised Disney allows its name to be put to these.

1 May 2023
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. Same as everyone else, take your money and then disappear. Delay after delay and still no product after 7 months.

Absolutely horrific.

Do not give them your money.

28 July 2023
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend

I've bought from here several times. Really excited to deal with. The shipping can sometimes take longer than advertised but its really worth the wait. Would definitely recommend.

1 July 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. The Minifigures are exactly as described and the shipping was fast. I highly recommend this website and will definitely be back for more Lego minifigures. Keep up the good work! Thanks a lot.

18 July 2023
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you. The delivery was really fast and correct. We did indeed get a lot for our money and we'll be back soon. Can recommend to all! Cheers!

4 July 2023
Unprompted review
Rated 5 out of 5 stars

Exactly as described

Exactly as described. Great product and service. Cost-wise probably one of the best offers you ever get. I am happy either way! Thanks a lot.

8 July 2023
Unprompted review
Rated 5 out of 5 stars

Great product

I bought the 112 figure ones with white frame, white background and blackbricks.
I recommend to choose the blackbricksbecause white ones does become an ugly yellow over the years like all white lego bricks do.
Seven series of 16 figures each fits in.
The frame is perfectly made and all fits perfect together.
the bricks are mounted well too and nothing is loose.
All of my figures fits in it (tip: if you have figures with tails or items on their back like the ghostbusters, just put an 2x3 plate on the brickhead you can place the figure with more space to the back wall.
The packaging was well and safe made too, so it arrived me in USA undamaged.
Five stars for this superb handmade frames.
I am happy to own them.

5 June 2023
Unprompted review
Rated 1 out of 5 stars

It's a scam

I am very dissatisfied with the service I received from this company. I have been waiting for more than seven months for a resolution, but all I get are excuses and delays.

I made the payment through PayPal, but unfortunately, the 180-day grace period for them to handle this case has expired.

I feel helpless and frustrated with this situation.

I suspect that they will post a new review soon to manipulate the ratings and bury my complaint.

12 July 2023
Unprompted review
Rated 4 out of 5 stars

Awesome

The frames are awesome! Now my collection looks great! Thanks for the quick and safe shipping too, much appreciated.

29 June 2023
Unprompted review

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