Placed an order in January of this year and have not received my item yet. Cannot contact them aside from a web based contact form however never get a response from them. Can no longer dispute the c... See more
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People also looked at
Really nice to see my minifigures in…
Really nice to see my minifigures in this wonderful support. Can't wait to have the complete collection.
I have been waiting 9 months for my…
I have been waiting 9 months for my item so far, its very hard to get information from them, they have twice promised my item will be delivered by a date only for nothing to materialise.
Would never recommend this company to anyway.
It looks great
We got it and it looks GREAT! I don't even remember how long it took us to find the perfect figure.. we looked everywhere like amazon and ebay until finally settled here. Thank you so much!!
Really nice!
So excited with my new display! The customer service went out their way to accommodate me and help me with the purchase and delivery. I am so happy and satisfied. I will buy again.
Thanks a lot
Thanks a lot! Everything was in perfect condition. You really be getting a lot for your money. I can wholeheartedly recommend this site to anyone. Best regards
Excellent finish
Excellent finish, really easy to clean and good looking. I am very happy about my purchase. For this price, it was a steal for sure. Thanks again and I will be sure to be back soon.
Best regards
Great idea!
Thanks a million ! My grandson is going to love it! He loves his lego's! What a great idea you have!
Best purchase ever
Best purchase ever! Can't wait to order more! The delivery was also fast and the support was easy to reach to. Can highly recommend.
Best frame on the market, beware delivery times
Absolutely love these frames - have bought two to date and keep coming back for more to feed my minifig habit!! They are high quality, professional, and I have gotten dozens of comments from colleagues about how much more fun my office is than others :) A little pricey compared to other products, but love the size (11 x 11 figs vs smaller frames) and the material / backboard / lego glue feels incredibly solid and looks sleek. I will say, delivery time isn't exactly Amazon. With that caveat. I will keep coming back for more because they're great products!
When I ordered
When I ordered, the company was really busy and had some delays. They did reply on my questions giving updates of the order the best they could. Eventually, it arrived yesterday in the UK. The display was very nicely packed for shipping, which gave me faith in the quality and care they put into their products. The image is really sharp and detailed, exactly what you would expect from the sample. The display looks really nice, perfect symmetrical positioning of of the blocks for the minifigs. I would order one again anytime!
Top!
After some problems due to manufacturing times, the case arrived perfect, with top shipping and packaging. An object of excellent workmanship, the best around. Recommended.
Ordered 2 frames, nothing received, no replies. Edited with updates
Ordered 2 frames in December. Got a follow up email that it was under construction, original expected time was 3 months. Then... nothing. Sent 2 email and put up a Facebook post, still absolute silence.
Do not order from this company! They will just take your money and then never reply to anything.
Edit: I eventually received my order July 11th. The frames are very cool. Still absolutely NO replies to my messages.
Edit 2: I have now (August 25th) received a message but not as a reply to my original messages. They are now asking me to take down this review in exchange for a partial refund. I will not take it down, please draw your own conclusions.
Horrendous - 5 months waiting/no response/no refund
Horrendous company. Have been waiting 20 weeks for my order to be fulfilled with no updates and no answers to email inquiries. I finally got a response to my emails giving me a shipment date which didnt happen. They will not refund no matter how long you are left waiting for your orders. Would never buy anything from them again…still haven’t received the order placed in January 2023.
Horrible I lost money.
Horrible I lost money.
Immediately after making my purchase and realising my mistake (it was way to overpriced) I send them an email. I paid with klarna so I had a month time until I had to actually pay for it. Whole 5 weeks later, after I had to battle with klarnas support so they would extend my due date, they finally answered. But not with a solution but a question. They wanted to be sure that I want to cancel my order. So they asked me if I want to cancel it. I, once again, wrote that indeed, cancel my over a month old order immediately. Two weeks later, no reply. I am furious, klarna wants me to pay and if I extend then I'll have to pay 20 bucks for something that I don't even want !
Update: Three months later I still didn't get my money. I am proceeding with legal actions, I won't let them scam people
Still waiting after ordering months ago…
Still waiting after ordering months ago. Only wish I’d seen these reviews before parting with my money. Will not be using this company again. I think Lego should do something about them, given they say they are a ‘Lego official affiliate’.
Wish I could give zero stars
Wish I could give zero stars! Ordered a minifigure frame for my wife in November 2021 and was informed of long delays due to COVID etc. It's been a year and a half now and they refuse to answer my refund requests. £87 down the drain that I'll probably never get back. AVOID!
Update #2: It's been a long journey
This is an update of my original review. I received a refund after much effort and time, but anyhow: I would like to take you on a journey of what it is like to order with this company:
I bought a bestseller frame, not knowing that they take months to deliver. Neither the product page, the front page nor the checkout state the absurdly long manufacturing times - exceeding those of car or furniture makers.
I cancelled within the legal 14-day period, but the company was unwilling to acknowledge the cancellation. I follow up, but nothing. Months go by until I eventually open a case with PayPal. As the case is presented, everything goes very quick and I receive a damaged and broken frame a week later.
I naturally claim the damaged goods and the company says processing this claim can take up to 30 days. Months go by and again I involve PayPal. Then everything goes very quick again and the company offers the possibility of a refund if I send in the damaged frame - I just have to pay for the shipping myself.
Better than nothing, so I ship the item back, provide the tracking ID, take photos of the parcel and shipping label and hand it in. The item is delivered and weeks go by. Although the parcel has been delivered and parcel-tracking clearly indicating that it has been delivered, PayPal rejected the case, in favor for the seller.
I write a complaint to PayPal again, asking why they ruled in favor of the seller, when the package clearly arrived and was signed for, asking PayPal for a statement.
After several more weeks I finally received a refund after much effort and more than half a year of waiting.
Do not respond to cancellation request, product not as advertised
Ask to cancel my order because I learned the delay were far too long and the review here were less than optimistic. I got no response from the seller so I notified PayPal to get my money back. The seller responded 2 weeks later to PayPal by providing a shipping label (right before the deadline from Paypal...), thus PayPal rejected my request for a refund. Really not great to not answer customer request and just ship the product as fast as possible when requesting a cancellation... The product I received is not even exactly what I ordered, the background is glossy when the description clearly stated that it was matte. The quality is not very impressive for the price. Overall a pretty terrible experience and would not recommend.
This company is unreliable
This company is unreliable. I placed an order that was never delivered. After contacting the company a few times and receiving empty promises, they finally canceled the order on my request but never refunded my money. I had to have my credit card company dispute the charge before I finally got my money back.
Update 7/18/23: It appears that this company is flagging the 1 star reviews as not being a genuine customer experience. Trustpilot asked me to send screenshots of my experience as proof otherwise my review would go offline. Just sent them 13 screenshots. I'm making this update because their previous notifications must have gone to my junk mail and I only saw their final reminder that said I had 2 days left to submit proof. Want to make sure everyone submitting a genuine review is aware of this and sends proof so our reviews don't go offline.
I was super happy to find this company…
I was super happy to find this company as their products looked cool. A frame was bought for me for Christmas…. I wish I had of read the reviews before ordering. We didn’t realise that the company manufactured poorly made frames on geological timescales…. But at least it seems that are not a scam which was my initial thought. Perhaps they should advertise the long delivery timelines on their website so at least customers know what to expect. Perhaps they should pause selling and maybe try and catch up with their back log?! Who knows I might then get my frame in time for next Christmas?!
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