Mirrow is truly amazing online website with great indian outwear collection. I was so impressed with all the clothing and wanted to buy everything. Most importantly, their service is also very good.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Welcome to Mirraw - your one-stop destination for the finest ethnic designs from around the globe. With an impressive collection of over 2 Lakh unique products and a diverse, expanding family of more than 5 million satisfied customers worldwide, we are truly a global leader in our field. Our roots are planted firmly in the heart of Mumbai's historic Fort district, where we tirelessly work to bring you handpicked designs in Ethnic Jewellery, Indian Apparel, Western Clothing, Home Living and more. Our goal? To make it simple for you to own and enjoy the world's most beautiful ethnic creations. Mirraw was born from the combined vision of Shailesh Jain and Anup Nair back in 2011. They believed in not just selling products, but in enhancing their customers' lives by making them look and feel incredible. This ethos remains at the heart of everything we do. Our dedication and unique approach have earned us a loyal following, not just in our home country of India, but also across the US and Europe. As we look to the future, our sights are set firmly on becoming the dominant force in the ethnic wear market. So why not join us on this exciting journey? Discover the rich heritage, the vibrant colours, and the exquisite craftsmanship of the world's best ethnic designs. Welcome to the Mirraw family, where tradition meets style with a touch of elegance.
Mumbai, India
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Uzer was amazing and really helpful over the phone to get my bulk order sorted. Hopefully all the outfits turn out great.

Reply from MIRRAW

Reply from MIRRAW
My first time ordering from Mirraw and had encountered a problem on my end. I am extremely grateful that the gentleman name Vickey helped me get my issues resolved.

Reply from MIRRAW
Umar is a very good salesperson. He really helped me a lot. He was very polite and patient. I was really happy with the service provided.

Reply from MIRRAW
I have purchase set palazo, bluse and scafe for my girl, Their website is quik for purcgase but for anything else is rubbish, i have contact them many time via email, watsup and phone but no respond and always invalid so i have to text my paypal to get through them and ask for return becouse the palazo was so huge until now they didnt send me a link and keep telling me to take 5% and not to return. This website is disgusting and unprofesional.I will not shop again from them and if you want to west your money and time then your welcom on their website becouse they dont care about customer all they care is money.
Stop asking me to take 5% discount, i want to return as palazo is so huge

Reply from MIRRAW
I’m so happy with my lehengas! I ordered two orders (M750534007 and M199345045) and both are absolutely beautiful. The stitching is excellent, and even though they came all the way from India 🇮🇳, the delivery to Saudi Arabia 🇸🇦 was super fast 🚚✨. The customer service was really quick to respond, and the designer Bhavina was amazing—she helped me adjust my order by adding sleeves and guided me through every little detail. I’m so grateful to her for her support and her wonderful work 💖.

Reply from MIRRAW
What can I say I absolutely love shopping on mirraw its like "Love at first sight" everything is just so beautiful, price range its 100 out of 100 the prices perfectly match with my budget even if I cant buy it straightaway I will save it until I can purchase it one of the BEST indian shop :) I am an old customer :D this was not the 1st time I purchased something from the website, I occasionally do shop at mirraw :) this year I ordered a dress for Eid the delivery was kind of messed up but still mirraw customer service managed to solve my problem instantly which I am happy about and I will always be ordering& shopping at mirraw.
Thank you to all for your hard to make your customers happy :) lots of love

Reply from MIRRAW
Mirraw is a fantastic company! They have an amazing selection of clothing, and the prices feel fair for the level of detail and craftsmanship in each piece. I purchased two lehengas, and they are honestly some of the most beautiful outfits I’ve ever owned—the quality and workmanship are far beyond anything I’ve seen in stores where I live.
I also want to give a special mention to Aditya for his help with my order. He made sure everything was exactly how I wanted it, and his communication and professionalism made the whole process smooth and stress-free. It was such a great first experience that I’ll definitely be ordering from them again. Highly recommend!

Reply from MIRRAW
Ammar was a wonderful person who assisted me with my order details. I am very grateful to Ammar Shaikh!

Reply from MIRRAW
Umar was able to handle my request in a timely and calm manner.
He understood my concerns regarding my difficulties with the wallet reward n walked me through the process.
Was successful in making the payment re order #M089691233
Thanks for the great customer service.

Reply from MIRRAW
Buyer beware- products received were poor quality fabrics and horrible proportions despite selecting proper size per size chart.
Edit: I wrote this review after contacting their customer support team, which would not allow me to return the items, asks for photos and videos and to measure the items on camera, just to offer me a %5 store credit. Not the standard of store I shop at. There’s a reason why they list no return information on their website.

Reply from MIRRAW
Anas helped me a lot in exchange!!!
Awesome experience
Appreciated

Reply from MIRRAW
Excellent customer service. Uzer was very helpful in helping me find the outfits I need for my kids for a family wedding. The styles are great and well priced. Highly recommend!

Reply from MIRRAW
the stitching the material everything was on point .

Reply from MIRRAW
Mirraw whatsapp chat was easy and convenient. Uzer was able to recieve and expedite my order within 5 minutes. Great customer service

Reply from MIRRAW
My order was on hold as payment didn't go through. I contacted support and Uzer was quick to explain the problem and swiftly corrected everything.

Reply from MIRRAW
Exceptional service. We have ordered so many items from them and there are few things we love:
1) Customer service is amazing - Example... I placed an order and then wanted to add another item after a couple of days and it was taken care of (big deal for us otherwise, it would have been delayed). Thanks Vickey.
2) Measurements are easy - they show pictures of how to measure and even then someone from their design group will send a message if something doesn't make sense based on all other measurements/style. They will make recommendations. I have accepted their recommendations twice now (for blouses) and they came out perfect.
3) Fitting - fitting is much, much, much better than some of the other sites. In fact, last year, we had visited India, the tailor took the measurements, and none of the blouses fit. How is that possible? Well, Mirraw seems to have figured it out.
4) Clothes look the same as on the site - the material, the design, the fit, etc.
Would highly recommend trying out the site.

Reply from MIRRAW
Beautiful outfit and excellent service! Thank you Mirraw, I will definitely be ordering again! Manjinder

Reply from MIRRAW
Exactly how I wanted the saree to be, ordered last min and still got it in time for Eid, great quality and decent priced, love it.

Reply from MIRRAW
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.