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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer service for being exceptionally helpful, responsive, and efficient, often resolving issues quickly and making the ordering process smooth. Many consumers are delighted with the quality of the products, noting that items often match their online descriptions and images, with good fabric, craftsmanship, and accurate sizing. The ordering process is generally described as simple and straightforward, with good tracking updates. However, some customers also noted issues with product accuracy, where items received did not match the pictures or descriptions online, or had unexpected design flaws. A few people were dissatisfied with sizing discrepancies, finding that garments ran smaller than expected or varied between designers. There were also occasional complaints about return policies, with some reviewers having to pay for return shipping even when the issue was not their fault.

What people talk about most

Product

Reviewers express ambiguous feedback about products. Many customers praise the beautiful designs, good... See more

Order

Clients share positive opinions on order. Many reviewers found the ordering process simple and... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, professionalism, and... See more

Customer service

Customers generally report positive experiences with customer service, highlighting clear communication,... See more

Quality

Users describe positive interactions with quality, often praising the fabric, craftsmanship, and overall... See more

Based on these reviews

Rated 5 out of 5 stars

Mirrow is truly amazing online website with great indian outwear collection. I was so impressed with all the clothing and wanted to buy everything. Most importantly, their service is also very good.... See more

Company replied

Rated 5 out of 5 stars

I am traveling to India and wanted to purchase a beautiful outfit for the trip. Mirraw did not disappoint! Both Kurtis are stunning and look beautiful on. I cannot wait to wear them and I would not he... See more

Company replied

Rated 5 out of 5 stars

Sidhita made my whole experience super easy. She was kind and clear and contacted me directly for the information needed via WhatsApp to ensure measurements were correct and I was able to select my ch... See more

Company replied


Company details

  1. Clothing Shop
  2. Children's clothes shop
  3. Men's clothes shop
  4. Western Clothing Shop
  5. Ladies' clothes shop

Written by the company

Welcome to Mirraw - your one-stop destination for the finest ethnic designs from around the globe. With an impressive collection of over 2 Lakh unique products and a diverse, expanding family of more than 5 million satisfied customers worldwide, we are truly a global leader in our field. Our roots are planted firmly in the heart of Mumbai's historic Fort district, where we tirelessly work to bring you handpicked designs in Ethnic Jewellery, Indian Apparel, Western Clothing, Home Living and more. Our goal? To make it simple for you to own and enjoy the world's most beautiful ethnic creations. Mirraw was born from the combined vision of Shailesh Jain and Anup Nair back in 2011. They believed in not just selling products, but in enhancing their customers' lives by making them look and feel incredible. This ethos remains at the heart of everything we do. Our dedication and unique approach have earned us a loyal following, not just in our home country of India, but also across the US and Europe. As we look to the future, our sights are set firmly on becoming the dominant force in the ethnic wear market. So why not join us on this exciting journey? Discover the rich heritage, the vibrant colours, and the exquisite craftsmanship of the world's best ethnic designs. Welcome to the Mirraw family, where tradition meets style with a touch of elegance.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great customer service

Great customer service, beautiful items and great material. Will highly recommend to a family member and friends.

12 March 2026
Unprompted review
MIRRAW logo

Reply from MIRRAW

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟 — Team Mirraw ✨

Rated 5 out of 5 stars

Excellent quality and service

Hello, I was very happy with the quality of materials, item looked like the images on site, it arrived promptly too. Thanks very much. The sizing is very accurate too so it fitted nicely, I have recommended to my friends and will order again.

1 January 2026
Unprompted review
MIRRAW logo

Reply from MIRRAW

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟 — Team Mirraw ✨

Rated 5 out of 5 stars

Purchased a suit

Purchased a suit . It arrived on time and very good fit looked good . Very happy with their shipping .

20 February 2026
Unprompted review
MIRRAW logo

Reply from MIRRAW

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟 — Team Mirraw ✨

Rated 4 out of 5 stars

Hello 👋🏽 Nice Eid finery!

Hello 👋🏽. I received my orders in good condition. The packaging was quite difficult to open, but it was secure and the contents are in good shape and complete.

I ordered the triple strand fresh water pearl necklace and earring studs set. The necklace colors range from white to pink to silver and the pearls are beautiful with my complexion and very vibrant and pretty 🤩

Thank you for avoiding FedEx. FedEx is unreliable in my area, many of my orders have gone missing in the last couple of years and they won’t admit to their incompetence or rectify the situation. UPS is so much better and delivers faster and more efficiently.

Thank you for the arrival of my order in time for Eid. I wore my necklace all day!

20 March 2026
Unprompted review
MIRRAW logo

Reply from MIRRAW

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟 — Team Mirraw ✨

Rated 5 out of 5 stars

Designs are too good

Designs are too good , Just as described in picture however quality can be improved

Delivery was quick , just as mentioned.

3 March 2026
Unprompted review
MIRRAW logo

Reply from MIRRAW

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟 — Team Mirraw ✨

Rated 5 out of 5 stars

I recently ordered my Eid outfit from…

I recently ordered my Eid outfit from Mirraw, and I must say I’m genuinely impressed with my experience. As a first-time customer, I was a bit unsure about ordering online, but everything from browsing to delivery was smooth and reliable.

The quality of the outfit exceeded my expectations—the fabric, stitching, and overall finish were exactly as shown on the website. The fit was great, and it truly made my Eid celebration even more special. I also appreciated the timely delivery, which arrived well before the occasion.

Overall, I’m extremely satisfied with my first purchase and would definitely recommend Mirraw to anyone looking for stylish and high-quality traditional wear. Looking forward to shopping again!

20 March 2026
Unprompted review
MIRRAW logo

Reply from MIRRAW

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟 — Team Mirraw ✨

Rated 5 out of 5 stars

It is my first purchase with Mirraw and…

It is my first purchase with Mirraw and i was not confident enough to order but Uzer made me confident and he helped through all the process of order. Thanks to uzer and mirraw.

20 March 2026
Unprompted review
MIRRAW logo

Reply from MIRRAW

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟 — Team Mirraw ✨

Rated 5 out of 5 stars

Mirrow is truly amazing online website…

Mirrow is truly amazing online website with great indian outwear collection. I was so impressed with all the clothing and wanted to buy everything. Most importantly, their service is also very good. I just bought some items they keep me posted where my shipment is. Love them

19 March 2026
Unprompted review
MIRRAW logo

Reply from MIRRAW

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

Rated 5 out of 5 stars

Prompt customer service

Anas provided prompt, friendly and approachable customer service. Quality of the products are good. I would recommend them definitely 👍

18 March 2026
Unprompted review
MIRRAW logo

Reply from MIRRAW

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

Rated 5 out of 5 stars

Prompt customer service

Thanks Uzer for being so prompt in responding to my queries in relation to my first order with Mirraw. Uzer not only answered my queries, but also highlighted special offers ongoing and the limited time for which these were running. Looking forward to the purchased items now.

17 March 2026
Unprompted review
MIRRAW logo

Reply from MIRRAW

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

Rated 5 out of 5 stars

All variety of choices in one platform.

Yeah..I recently enjoyed the purchase from Mirraw .the dress quality was too good and perfect fitting..there are a lot of choices and reasonable price at all..very convenient shopping and quick delivery ..100% will re purchase online store.

26 February 2026
Unprompted review
MIRRAW logo

Reply from MIRRAW

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

Rated 5 out of 5 stars

I’m happy uzer

I’m happy uzer
I really thankful ur response 🙏🙏🙏🙏

18 March 2026
Unprompted review
MIRRAW logo

Reply from MIRRAW

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

Rated 5 out of 5 stars

Thanks to ummer

Thanks to Ummar, the clothes are very beautiful and of good quality. The customized dress also fits very well and is beautiful.
I have been shopping from Mirraw since 2022 and all the clothes are very beautiful and the same as the picture.
Thank you again.

16 March 2026
Unprompted review
MIRRAW logo

Reply from MIRRAW

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

Rated 5 out of 5 stars

I needed help with getting extra sleeves

I needed help with getting extra sleeves for my order. Umar helped me throughout and even gave a discount code. Amazing customer service. Will recommend to everyone.

18 March 2026
Unprompted review
MIRRAW logo

Reply from MIRRAW

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

Rated 5 out of 5 stars

Mirraw Support

I used the WhatsApp chat support for Mirraw. Umar was so helpful and quick to resolve my inquiry. It’s great to order from this website.

17 March 2026
Unprompted review
MIRRAW logo

Reply from MIRRAW

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

Rated 5 out of 5 stars

Amazing customer service from umar

Amazing customer service from umar, my payment was not confirmed and I immediately got a call to confirm. This is my wedding outfit and I’m excited for it to arrive!

18 March 2026
Unprompted review
MIRRAW logo

Reply from MIRRAW

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

Rated 1 out of 5 stars

I would give them below 0 stars if I…

I would give them below 0 stars if I could.
They misrepresent images on their website. Their customer service is terrible. My sister ordered several ourfits and none were the same as they advertised. The quality of material is awful and the color does not match. They also promised to customize an outfit and did not follow instructions. They refuse to address these issues. And only want to give 10 percebt doscount Warning do not buy from this business. Quality is so bad and they are scaming people by posting inaccurate pictures and descriptions.

15 March 2026
Unprompted review
MIRRAW logo

Reply from MIRRAW

We sincerely apologize for the inconvenience you have experienced with your recent order. We request you to please share us 9 digit order id starting with "M" and connect us via WhatsApp at +918422802216. Once we collect the necessary information, our dedicated team will carefully review your case and strive to find a quick solution.

We request you to share the order number or the email id so that we can see what went wrong and get this resolved ASAP

Rated 5 out of 5 stars

Best customer service & sarees!

I love ordering from Mirraw! Their clothes, stitching and amazing customer service and easy shipping overseas, keeps me coming back! On 2 occasions, Peter (customer service rep.) has gone above and beyond in assisting and resolving my concerns. Peter is knowledgeable, polite and will ensure everything is looked after from beginning to end. Thank you always for your kind assistance, Peter!

16 March 2026
Unprompted review
MIRRAW logo

Reply from MIRRAW

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

Rated 5 out of 5 stars

Outfit fits perfectly

Outfit fits perfectly.

Easy to use website.

Efficient communication.

Delivered promptly.

Would recommend.

10 March 2026
Unprompted review
MIRRAW logo

Reply from MIRRAW

Thank you for your kind words! 💖 We’re so happy you had a great experience with us. 🌟
— Team Mirraw ✨

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