Great experience from ordering to delivery. Chris was our delivery guy, very friendly and super helpful. Received a messsge to say what time he would arrive. He unpacked the mirror to ensure there w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The mirror is a full length with an ornate golden frame and is perfect in my small cottage, brining light to a kitchen corner. The service from the team was always polite and helpful, especially keep... See more
Company replied
I ordered two mirrors from this company and although there was a delay with stock arriving, Max kept in communication and resolved the situation in a fair and considerate way. The mirrors have now a... See more
Company replied
Ordered the Greenwich Mirror on a standard delivery which was up to 16 days. Was informed by the company on each step where my order was in the process. Chris our delivery driver made contact the day... See more
Company replied
Company details
- #5 of 13 best companies in Mirror shop
- #6 of 7 best companies in Glass & Mirror Shop
Written by the company
Born in the heart of London, we pride ourselves on creating the upcoming, unique and luxury mirrors that are adaptable to every home. Our bespoke designs have taken inspiration from all over the world with inspiration varying from antique French mirrors to modern Scandinavian mirrors with name inspiration coming from North, South, East and West London. In the high end market, quality is crucial and no corners are cut when creating the final product for you. Our custom mirrors are hand crafted, with care taken to give each and every mirror the finest finish, only achievable due to our crafters keen attention to detail. We hope that our passion for mirrors is reflected in how the product perfectly completes your home decor.
Contact info
4.8
Excellent
336 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent service
10 December 2024
Reply from Mirrors of London
Hello,
We’re thrilled to hear that you found our service excellent. Providing the best experience for our customers is always our top priority. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Thanks,
MOL Team
Excellent service
Excellent service. Kept us informed all the way through to delivery. Delivery driver was outstanding. Being a new build it is not easy to find but he persevered and delivered our very large mirror within the time slot given to us. He is an asset to your company (sorry don’t know his name)
15 December 2024
Unprompted review
Reply from Mirrors of London
Hi Tracey,
We’re thrilled to hear that you were happy with our service and delivery experience. It’s great to know that our driver went above and beyond to ensure your mirror arrived on time.
We’ll be sure to pass on your kind words to our delivery team—they’ll be delighted to hear your feedback!
If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Thanks,
MOL Team
Beautiful high end quality throws
Beautiful high end quality throws. Soft luxurious and stunning on my leather sofas
6 December 2024
Reply from Mirrors of London
Hi Diane,
We're thrilled to hear that you love your throws and that they add a touch of luxury to your leather sofas. It’s always rewarding to know our products meet expectations of quality and style.
If there's anything else we can assist you with, please don’t hesitate to reach out. We hope to see you again soon!
Thanks,
MOL Team
Amazing product & great experience.
Amazing product and great experience all over. The whole journey with Mirrors of London was very pleasant one! From very honest pictures of the mirror and clear description on the website (helping to choose just the right product) Through knowledgeable and responsive customer services answering all the questions With easy order placing and quickly confirmed one Until on time and absolutely exceptional delivery service (Delivery Team and Chris the driver deserves a big thank you for understanding and accommodating delivery requirements). The service is strongly worth the recommendation and the mirror is just... perfect! Thank you ☺️
11 December 2024
Unprompted review
Reply from Mirrors of London
Hi Aneta,
Thank you so much for your kind words and glowing review! We’re thrilled to hear that your experience with Mirror of London was so positive from start to finish.
It’s great to know that our honest product photos, detailed descriptions, and responsive customer service helped you find the perfect mirror. We’re especially pleased that our delivery team, including Chris, could accommodate your requirements and make the process seamless for you.
Your recommendation means the world to us, and we’re so glad that your mirror has met (and hopefully exceeded!) your expectations. We’ll be sure to pass your kind words on to the delivery team—they’ll be delighted to hear them!
Thank you again for choosing Mirror of London. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Thanks,
MOL Team
Outstanding service received
Outstanding service received, I ordered a large mirror and unfortunately it didn't fit due to walls being at an angle. I requested to swap it out and this was done without any issues. Chris delivered on bth occasions as a really nice guy, very helpful 🫡👍
BTW the product is mint, a happy customer ☺️
8 December 2024
Unprompted review
Reply from Mirrors of London
Hi Timo,
Thank you so much for your kind words and for sharing your experience with us!
We’re thrilled to hear that you’re happy with your mirror and that the swap process was smooth. We know how important it is to find the perfect fit, and we’re glad we could assist.
Chris will be delighted to hear your feedback—it’s always wonderful to know when our team leaves such a positive impression!
If there’s anything else we can help you with in the future, don’t hesitate to get in touch. Thank you for choosing us!
MOL Team
Great product and customer care
Great product and customer care. The mirror was delivered with plenty of communication from the delivery driver. Will buy again from them.
13 November 2024
Unprompted review
Reply from Mirrors of London
Hi Tom,
Thank you so much for your kind words!
We’re thrilled to hear that you’re happy with your mirror and the service you received.
Providing excellent communication and customer care is very important to us, and it’s wonderful to know we met your expectations.
We look forward to welcoming you back for your next purchase!
Thanks,
MOL Team
Mirrors of London have been great
Mirrors of London have been great! Very clear communication on delivery timings and the delivery man Chris on the day was a delight to deal with!
23 November 2024
Unprompted review
Reply from Mirrors of London
Hi Charlotte,
Thank you so much for your kind words!
We're thrilled to hear that you had a positive experience with us. Clear communication is something we strive for, and we're delighted that Chris made your delivery day even better. We'll be sure to pass on your feedback to him!
If there's anything else we can help you with, please don't hesitate to reach out.
Thanks,
MOL Team
Mayfair mirror
order was able to be tracked right to my door on the delivery day and the mirror is absolutely stunning would highly recommend this company
11 November 2024
Reply from Mirrors of London
Hi Angela,
Thank you so much for your wonderful review!
We're thrilled to hear that the tracking process was smooth and that you love your stunning new mirror.
Your recommendation means the world to us!
If there's anything else we can assist you with, please don't hesitate to reach out.
Thanks,
MOL Team
Reply from Mirrors of London
Hi Ella,
Thank you so much for your kind review!
We're thrilled to hear that you had a great experience and are happy with everything. If there’s anything more we can help you with, please don’t hesitate to reach out.
Enjoy your new mirror!
Thanks,
MOL Team
Great quality mirrow 1st customer…
Great quality mirrow 1st class customer service and delivery highly recommended
11 November 2024
Unprompted review
Reply from Mirrors of London
Hi Jason,
Thank you so much for your kind review! We’re thrilled to hear you’re pleased with the quality of your mirror and our service.
Your recommendation means a lot to us, and we hope to serve you again in the future.
Thanks,
MOL Team
Easy to order and great delivery service
Easy to order - Chris who delivered it was great and lifted it into my room for me.
11 November 2024
Unprompted review
Reply from Mirrors of London
Hi Denise,
Thank you so much for your review!
We're glad to hear that ordering was easy and that Chris provided great service by helping place the mirror in your room.
Enjoy your new mirror, and please let us know if there’s anything else we can assist you with!
Thanks,
MOL Team
Beautiful mirror
Beautiful mirror! Just what I wanted for my dressing room. Worth every penny! I would definitely recommend it.
2 November 2024
Reply from Mirrors of London
Hi Elle,
Thank you so much for your lovely review!
We're thrilled to hear that the mirror is the perfect addition to your dressing room and that you're so happy with your purchase.
Your recommendation means a lot to us—enjoy your new mirror!
Thanks,
MOL
Reply from Mirrors of London
Hi Deborah,
Thank you for your review!
We're glad to hear you were kept informed throughout the process and that the delivery went smoothly.
Your feedback means a lot to us!
Thanks,
MOL Team
Highly recommend MOL Great purchasing experience Thank you
As a business with a 4.9/5* Google review I feel the need to review MOL who clearly take their client experience seriously. I bought 6 mirrors for my salon. The product is excellent magnifying the space (get a professional to hang the mirrors if your unhandy like me) Customer service from Hannah was 1st class and Chris delivered on a Sunday (whilst my salon was closed) which was excellent
JB Hairdressing ✂️
13 October 2024
Unprompted review
Reply from Mirrors of London
Hi Jeff,
Thank you so much for your amazing review!
We’re thrilled that you’re happy with the mirrors and that they’ve enhanced your salon space. It’s fantastic to hear that Hannah provided excellent customer service and that Chris was able to accommodate your delivery on a Sunday.
Your kind words mean a lot to us, and we truly appreciate your recommendation. If you ever need anything else, don't hesitate to reach out! ✨
Thanks,
MOL Team
Good Product, Good Service, Good Experience
Product is as it looks and described on the website, and delivery was 24 hours after being ordered. Chris who delivered was in contact in the lead up to the delivery to confirm when he would arrive and also rang on arrival.
13 October 2024
Unprompted review
Reply from Mirrors of London
Hi Matt,
Thank you so much for your wonderful review!
We’re thrilled to hear that the product met your expectations and that the delivery process went smoothly. Chris always goes the extra mile to keep our customers informed, and we’re glad you appreciated his efforts.
Thanks again for choosing us, and we hope to assist you again in the future!
Thanks,
MOL Team
Chris the delivery guy was very…
Chris the delivery guy was very friendly and helpful, taking the mirror up to our room. Well packaged and good quality.
5 October 2024
Reply from Mirrors of London
Hi George,
Thank you so much for your kind review!
We're delighted to hear that Chris provided such friendly and helpful service. It’s great to know that your mirror arrived well-packaged and met your expectations in quality.
If you need anything else in the future, don’t hesitate to reach out.
Enjoy your new mirror!
Thanks,
MOL Team
good experience with MOL
Ordering wae easy in the website.
Delivery was excellent. Chris was very pleasant and very obliging, which is not normal with many of the delivery companies nowadays.
Product looks good. But a little difficult to mount it on the wall.
6 October 2024
Unprompted review
Reply from Mirrors of London
Hi Ambalavanan,
Thank you for your review!
We're so glad to hear that you had a smooth ordering experience and that Chris provided excellent service—he’s a great asset to our team.
We appreciate your feedback on mounting the mirror and will pass that along for future improvements.
If you need any assistance or tips for installation, please don't hesitate to reach out.
We hope you enjoy your new mirror!
Thanks,
MOL Team
Watford
I ordered my mirror prior to moving house as it was on sale, and I was so grateful that they were able to keep it for me and deliver later after I had moved. The delivery was so efficient and shout out to Chris the driver who carried it up all the stairs for me. So happy with my purchase it’s stunning, would definitely buy from here again!
6 October 2024
Unprompted review
Reply from Mirrors of London
Hi Jill,
Thank you so much for your wonderful review! We're thrilled to hear that everything went smoothly with your delivery and that Chris was able to assist you. It’s great to know you’re happy with your stunning mirror!
We truly appreciate your support and look forward to helping you with any future purchases. If you need anything else, don’t hesitate to reach out.
Thanks again for choosing us!
Thanks,
MOL Team
Good quality mirrors
Good quality mirrors! Delivered by own friendly delivery man Chris! Definitely would buy from them again if we need more Mirrors! Thanks again!
29 September 2024
Unprompted review
Reply from Mirrors of London
Hi Tim,
Thank you so much for your kind review! We're thrilled to hear that you're happy with the quality of your mirror and had a great experience with Chris during delivery. We truly appreciate your support and look forward to helping you with any future mirror needs!
Thanks again for choosing us!
Thanks,
MOL Team
Stylish Mirror
Love my mirror but I also ordered a lamp which I was told there was a problem with. Took a while but I got a refund. The mirror was well packaged and looks really nice. Heavy and good quality.
12 September 2024
Reply from Mirrors of London
Hi Yasmin,
Thank you so much for your feedback! We’re thrilled to hear that you love your mirror and that it arrived safely. We apologise for the issue with the lamp, but we’re glad the refund process was resolved.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Thanks,
MOL Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.