Misen Reviews 17,437

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and excellent performance, especially for cookware and knives. Many people highlight the outstanding customer service, describing it as responsive, helpful, and going above and beyond expectations to resolve issues. The ordering process is also frequently mentioned as easy and efficient. However, some customers also noted issues with the "non-stick" claims of certain carbon steel pans, finding that food often sticks despite following seasoning instructions. A few other people also felt that response times for international orders were slow and terms unclear, leading to dissatisfaction with support for those customers.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the high quality, durability, and... See more

Quality

Customers generally express satisfaction with product quality, highlighting high-quality, durable items that... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the speed and... See more

Order

Consumers generally find the ordering process to be positive and straightforward. Many reviewers highlight... See more

Response time

Reviewers frequently express satisfaction with the promptness of customer service. Many customers highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Misen's website was easy to navigate and description were comprehensive. I was provided with shipping updates. I purchased a carbon steel frypan. Not only does it perform well but I can can tell it w... See more

Rated 5 out of 5 stars

I have bought countless misen gifts for myself, family and friends. The cooking tools are quite durable and especially love the fish spatula. It’s a favorite gift along with the cooking shears. I hav... See more

Rated 5 out of 5 stars

My experience was great with Misen after purchasing the 18 " roasting pan. I had an issue with the delivery being late and their response was quick and with details. I can also say that they stand be... See more

Rated 5 out of 5 stars

I ordered two nonstick Carbon steel pans and, when they came, one had a slight manufacturing defect. When I emailed the company about it, they responded right away and the next thing I knew, a replac... See more


Company details

Written by the company

The right tool makes any job easier. That’s especially true in the kitchen. The problem is, people have to choose between cheap, low-quality kitchen tools and overpriced “premium” brands. Neither of these seemed like a good option, so we decided to make something better.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
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1-star

Replied to 48% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Poor customer service

Funded their newest product, the carbon steel pan on kickstarter.so far I have not received it. Every attempt to contact the company is met with an Auto generated response from an AI bot. Any human contact through email only includes the AI bought address so my responses go directly to that and I never hear from a human again. other products from Misen are just fine. I just want my pans.

14 August 2025
Unprompted review
Misen logo

Reply from Misen

Hey Scott! It looks like our team was able to chat with you yesterday and send out a replacement order. The original order seems to have been lost in transit - we're so sorry about that! Glad we were able to assist you. :)

Rated 5 out of 5 stars

This company consistently produces…

This company consistently produces high-quality products. I recently picked up a few of the Carbon Non-stick frying pans, and so far, these pans are just fantastic. I'm excited to see how they progress with use.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Another Great Product from Misen

Misen has great products at reasonable prices. I have purchased from them several times over the years, namely kitchen knives and saute pans.
Latest purchase was a 10" and 12" Nitride Carbon Steel Pans. I am amazed at how good these pans are. Cook great and truly non-stick, but I have only had these for a few weeks. Clean up is a breeze, better than my carbon steel and stainless pans. I am confident that these will live up to all my expectations. I have read nothing but great reviews about them.
Only negative is it took 2 months from order to when I received them. The response has been so great for this new product that it took them a while to fill the orders.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Many great experiences with Misen and their products

I have bought several frying pans and many knives from Misen over the years. I love everything I have purchased. Their products are very high quality. This is why I ordered their new Carbon Nonstick pans through the prelaunch even though I'd have to wait a few months to get them. It was well worth the wait. These are pans I will have for the rest of my life.

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Incredible pans

When we pre-ordered the carbon nonstick pans we were unsure of how well the Misen company would honor their commitment and how well these pans would perform. Well, Misen lived up to their promises both on delivery and how well the pans performed. These are hands down the best frying pans we've ever used. Their nonstick is top notch, they sear as well as any cast iron we've ever used and cleanup is a breeze. Way to go Misen.

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Sending me email marketing without permission

Went to checkout, filled out address and contact information but did not complete and did also not accept email marketing. But then they started sending me emails anyway. I responded to one of them saying that I never approved this and no response - well, except more email marketing.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

I offered my honest review on the…and Misen responded perfectly

I offered my honest review on the Carbon Nonstick pans, and mentioned that the only issue I had with the pans was the”low” temperature of 500F…Misen people took this issue to heart and retested the pans and found that they could handle 900F!!!! Misen will update the pans specifation to reflect this change. Bravo…

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Great quality at an exceptionally good price

Retired chef here. I love the knives and pans I’ve gotten from Misen. And their latest nonstick carbon pans are almost unbelievable. I signed up for the Kickstarter, and the company has kept me informed about production and Shipping at every step of the way without being obnoxious about it!
Very good products that I rave about to everyone.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Quality and Service

From my first order of Misen products to my most recent ones, the products and services have exceeded my hopes and expectations—excellent quality provided by a company that puts the customer first.

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product at affordable prices

I never heard of this company before, but their carbon steel pans were recommended by some on Reddit. We wanted some safe non-stick pans, and found the Carbon Nonstick on kickstarter. They are easily the best, safest, and most durable non-stick cookware available. Misen's instructions are also very specific and the company seems very responsive. Although we haven't needed customer service, I'm confident they're as great as the Carbon Nonstick pans. At the price point, it's unbeatable.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Misen: Trusted products in my kitchen

Misen has been a trusted company for the past 8 years, starting with my 8" Chef Knife Kickstarter pledge in 2017. I have pledged on 3 different products from Misen, and received clear updates, acknowledgments and in the end the product I was hoping for. Each time my expectations were exceeded. In fact, I went back to Misen and ordered the complete knife, non-stick pan and recently, carbon steel non-stick pan set based on being thrilled with my pledged unit. I look forward to their next innovative offer and will be an early pledge. I highly recommend Misen products.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

I gave this shopping experience the highest rating.

I gave this shopping experience the highest rating because the Misen website is well put together, easy to navigate and I know from experience that Misen makes top quality products. Additionally the photos on the website are beautiful, helpful and the checkout was fast and easy. Lastly, after placing my order I was kept informed of my order's progress and shipping status.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

These Pans are amazing!!

Saw the new pans from Misen on Kickstarter as looking to replace pans that were non stick and flaking. Amazing campaign that well exceeded the goal. Received them and wow, amazing Pans! They are the best I have ever felt in my hand and they truly are non-stick out of the box with no coating. Check out YouTube videos for this great cookware!!

22 August 2025
Unprompted review

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