Misen Reviews 17,437

Great Customer Service
Very fast to adjust prices. Uses a smart AI email system coupled with human support. Thanks for the price adjustment Renn

Besides loving their products, which we have in both our homes, it is a pleasure doing business with Misen! Their AI works so well on initial off hours contact. This is followed up sharply at 9:00 am the next day by a real person. It provides a great customer experience.

Great customer service! Responsive, Friendly and Helpful. Will update my review after I receive my pan.

The pans are a gift and selected after careful review of their quality and durability.
the staff were very responsive and applied a sale price to items ordered the day before the sale.

Great customer service. I purchased a spoontula two years ago that started to crack and become unusable and they replaced it completely free of charge!

I also own other products and the Carbon Non-Stick pan, which have all been great!

Easy to order. Arrived quickly. Great product. Good communication.

The quality of the products are second to none. Each kitchen tool is exceptionally crafted and well thought out and built to last a lifetime.

I ordered the first nonstick pan from Kickstarter. It arrived as promised. Loved it so much i ordered the 2 other sizes. We're a little over a month in, daily use and really great products.
Customer service attention is great, they respond quickly.

I had questions about a couple of their products which I wanted to compare. Their AI assistant gave me the very thorough information I needed to make the right decision. I love my new pan and the Misen products. I bought the new carbon non-stick pan and although I have only used a few times, I am very happy with it.

Easy ordering, great quality products, fast shipping and good communication.

I bought the skillet because it was recommended by Wirecutter. The company gave me so much information and good tips about the product and then followed up with hints and guidance. They were great.

Misen's website was easy to navigate and description were comprehensive. I was provided with shipping updates. I purchased a carbon steel frypan. Not only does it perform well but I can can tell it will last forever! No more replacing chemically laden nonstick pans when coating scratches. I use an induction cooktop and I have yet to find a pan with better heat distribution. I use a thin coat of avacado oil and have no problem with anything sticking. I find it preferable to cast iron at a much lighter weight, less impact to cooktop, and easier cleanup.

The misen frying pans boast non toxic and non stick.
We used them in our restaurant and the food stuck to the pans and also had a very low burning point.
Contacted misen and the didnt respond and have offered no support.

Bought nonstick pans via KS. After a few uses pans are not non stick anymore. Company is actively censoring reviews on its site and after a response they would be in touch - they hve not. I would recommend checking some youtube reviews of these pans, very worrying they seem coated on frst arrival and even the rivets are coated (from NO COATING for the pan) super suss and very dodgy for a company to actively deceive customers by hiding reviews.

Ive purchased many items for myself and gifts for family and friends and have been very happy with all the products. Ive had only one issue with a defect in a pan and it was replaced quickly.

So far these pans have been living up to their nonstick promise and we love how lightweight they are. The larger pan does seem to heat faster in the center, but we’re still in the testing/learning phase. We wish the pans were a bit deeper to make it more difficult to flip ingredients over the rim onto the stove. But all in all a very good product at a reasonable price.

Ciao,
I took part in the fundraising campaign through Kickstarter.
I received my three pans two weeks ago.
I avoided using acidic foods as written in the instructions, and 01 october I made tomato sauce for the first time.
The taste was terrible, very bitter, and I had to throw away the food.
Now the pan looks like this. I’m worried because I ate a little of the food with that taste, and the pan seems ruined.
I sent an email to their custome center to know what happened and what I can do but after the First automatic reply they have disappeared.
I wrote to Consumer Union to ask support for a strong Action, if you have problem with they please send message to CU for a Class Action. Is not serious sell with out manage problem, Especially when there is a risk to human health. I don’t know what I swallowed.

Slowest shipping I have ever experienced for a product, even slower than the original expected delivery date (which was already slow). Product is great, but product creation and/or shipping is atrocious.
EDIT: Changed to 4 stars based on response from Misen. Appreciate the response! I know the pan was on "pre-sale" when I purchased - the expected ship date was pretty far into the future to account for that. That date was still missed, sadly. All that said, the pan is really incredible, so I have NO REGRETS!

Great product, I hope they are successful! A great non-stick pan.