Misen Reviews 17,437

Absolutely spectacular products!!! We ordered their carbon steel skillets set and were blown away by how incredibly well it was to work with them. I've cooked so many different things in them.

We just ordered the Dutch Oven, Braiser, Roasting Pan, carbon steel wok, and glass lids with silicon. We cannot wait for all of it to arrive!!!

They make wonderful products and their service is incredible.

Had a warranty issue and they honored it without any fuss.

Best stainless steel pan on the market for sure, love the product.

I’ve bought misen for years, everything from pots, pans, knives, and Dutch ovens. All of their products are high quality and will last a lifetime if you take care of them. I recently had to contact customer service for some small damage to one of my knives I’ve had for 6 years, they approved the exchange and offered a new knife free of charge. Amazing customer experience, and very reticent to help. I’ll continue to buy misen, whether for myself or as gifts, because they are great products.

Tp begin with, I have been purchasing misen products since their inception on Kickstarter. I have purchased their knives (6 to date), scissors and both their non stick and stainless steel cookware. That is why when I purchase these items as gifts, I choose Misen.

I have bought countless misen gifts for myself, family and friends. The cooking tools are quite durable and especially love the fish spatula. It’s a favorite gift along with the cooking shears. I have purchased knives as well as stainless, carbon steel, non stick pans and Dutch ovens for my home and for gifts for my children and other members as they establish their households. Misen is my go-to “adulting” gift store. Love the quality and couldn’t be happier. I’ve been purchasing since they began in kickstarter years ago.

Great interaction with customer service, responded to me in a promptly manner! And was able to assist me with my issue.

Very clear web site, easy to order the exact combination of pans I wanted, and reasonably fast delivery.

The Misen Carbon pan seemed very promising, but the policies and service of the company ruined everything. They refused to refund import duties, whereas in Denmark these can easily be reclaimed through the government. In addition, their return policy is opaque and confusing. I had to write them multiple times just to get a clear answer, and it took nearly a week for them to respond. This isn’t just inconvenient, it is a lack of respect towards customers outside the U.S. If you’re ordering internationally, expect extra costs, unclear terms, and slow support. A decent pan doesn’t make up for a company that doesn’t care about basic fairness. I won’t buy from them again, and I wouldn’t recommend them to anyone in Europe.

The site was well organized and it was easy to navigate to the things that I needed. In this instance it was a warranty claim followed by a an order for a replacement knife. All in all an easy straightforward flow.

Placed an order online for a sauce pan to be shipped to my son and accidentally put incorrect shipping address when order was placed. Sent them an email to get corrected and they took care of my mistake and made me a happy mom!!! Will be ordering from this company again just because of service provided before order ever received by son ❤️

Amazing customer service!

I am impressed by the way that Misen stands behind its products, making returns as easy as possible, with quick response times and simple ways of initiating a return. I have loved having and using a Misen Dutch oven for four years, but when the inside developed a chip recently, which made it unsafe to use, Misen quickly issued a refund. I wish all companies had Misen's level of customer service. In particular, Renn was amazingly attentive to my queries and offered help at every turn.

I had some technical difficulties with completing a purchase for a deep sale item and reached out to Renn and the good people at Misen. Renn went above and beyond to honor the price and made my Christmas shopping easy for my wife. We have many Misen pans. They compare well with so many of our best ones like Le Creuset, Tramontina, All Clad, etc.

Glitch with Black Friday deal and they honored the Black Friday price. Great customer service.

Customer service was very helpful and accommodating when I recently wanted to add a few more items to an existing order, part of which had already shipped. I first made my request via the Misen website over a weekend, and a very courteous chat-bot got back to me immediately to let me know that since it couldn't complete my request itself, it would be referring my request to a human who could provide a more detailed response. Someone responded the next day and the email exchanges from that point on were very helpful; even though the existing order couldn't be changed, customer service found a work-around and I'm totally satisfied with the outcome and the help I received. Misen is the best!

Excellent communication, services and products.
I bought 2 pans allready and I am very happy that I did. I hope these indeed are for very long time use, like in the old days, instead of coated pans that need to be replaced every 3 years which makes this a far better investment.

I have been a customer of Misen for a number of years. I gave their knives as gifts after we bought several and discovered how amazing they are. This year, I discovered their cookware, both stainless steel, and their new Dutch oven. Because of my confidence in the quality of their products I ordered a number of the cookware pieces as Christmas presents. Additionally, I had never had a problem with any orders from them, but when I had an order glitch and contacted them, they immediately responded positively and reinforced my confidence, not only in the quality of their products, but in the quality of their customer service. They are an amazing company.

Excellent customer service! Prompt and generous resolution that was above and beyond. Looking forward to receiving my order. Thank you.

These pans are amazing. We love cooking in them. The customer service is great.

Misen is a fantastic example of a company with an exceptional product, strong customer service, and overall fantastic value. I was well taken care of every step of the way by Renn during a fairly routine warranty claim for one of their fantastic knives. Thank you, Misen!