MiShop UK Reviews 32

I am not happy from customer service. I bought phone from web site on 15.11.2024 but DPD not delivered. I am applied for refund by PayPal, call to customer service phone but nobody resolved problem.

Great price great service was delivered very quickly and excellent communication throughout.i was able to tracking the delivery through the whole process

Good communication, slight delay in delivery due to Covid but no real issues

Bought a Xiaomi phone in December through the UK shop. In March, part of the screen started getting covered on something purple, not working. After many emails, I got only one answer a month ago saying that they had to contact China. I have never heard back from them again. It really feels like I have been robbed. Where is the warranty? Is it even legal in the UK to sell a product with a defect, and do nothing about it?

Ya service was excellent well communicated and arrived one day early very happy with the service phone was as advertised I have no hesitation in recommending this company thanks

Easy to order, item turned up as promised. No surprises, smooth transaction. I was purchasing the new Xiaomi MI Note 10 Lite just as soon as it was available on the site. Competitive pricing, the price was all inclusive of delivery.

I've just bought my second phone from MiShop UK, and once again the service was superb. My Xiaomi Mi 10 arrived on time and as advertised. They sell great quality phones at really competitive prices, and make it very easy to purchase an imported phone. Combined with very friendly and helpful customer service support, I would definitely recommend MiShop UK if you're looking for a good deal that you can purchase with confidence

Despite delays out of their control my phone arrived safely.
The team replied to all postal delay queries and tracking was available.
My phone is great.
Already recommended to my neighbour.

I ordered 2 mi note 10 phones on 15th may and according to their updated delivery times they should have been delivered by 4th June and they did. It is a shame you have to wait so long when other companies can deliver things from China faster , but they were worth the wait. We absolutely love them.

Ordered a phone and smart band directly from the Mi UK store using there app as there was an additional £5 off with the app compared to online. No problems whatsoever with the service. Placed the order on Thursday evening and the phone arrived on Monday afternoon. tracking information was always up to date and could be tracked through the Mi store app and DHLs own site. Both items arrived in perfect condition.

Ordered a Mi 9 phone. The phone reached the UK after approx. 3 weeks, which was longer than promised, but understandable given covid-19 disruption began during this time. Communication during the period was not good, no reply to my enquiry email.
When the phone was here it was delivered in a day by DHL and was as described; a global version with Google store and a UK plug. Nice product, very competitive price.

When I placed an order I had a little trouble with DHL delivery. However everyone at MiShop were extremely helpful, kept me updated all of the way. They were polite, efficient Nd gave me great confidence even though the issue was clearly not their fault. Product is excellent and great value. I highly recommend MiShop.co.uk.
Great customer service. Very happy.

Prefer process is easy then you get confirmation then they tell you it’s ready but cannot give you any tracking info. 10 days later still nothing so emailed them . No response so I was getting worried I was not going to receive the phone. Then out of the blue a message from DHL saying they were going to deliver a parcel and relieved it was the phone.
They need to be a lot better with tracking info and should have replied to emails very poor service in my opinion and just hope the phone is better than there service and since it is a gift I cannot give an opinion on that at this moment.

I ordered a MI9T Pro on the 2nd of December and on the 9th of December it says the order is ready. It is currently the 16th of December and I have still not received this phone but the money was taken out of my account on the 2nd? What gives? It said the phone would be here in 7 working days and it's been 2 weeks today and it still hasn't arrived. I can't even track the order because it says "We could not determine the appropriate carrier for your tracking number."

I would like to know why it hasn't came yet and where it is. I have wasted £369 on a phone that should of been here in 7 days but is struggling to arrive before Christmas day, a whole 23 days earlier since the order was placed! I emailed the Indian support team by mistake who gave me the correct email for my area (UK) and haven't received a reply back. Amazes me that I can receive a response from the Indian support team within 2 hours but not the UK support team all day?

Ordered my phone almost 2 weeks ago, and its status has remained on “order ready” for 10 days now with no further updates. Their support team has taken days to respond, so frustrating...

It takes some extra days to receive my mobile but they compensated that providing discounts. On the whole Good Service, Great Mobile to use!

I made a order 5 days ago and I not received the track number I sent two emails to support and I not got any answers about my order

Excellent online company.

100%ok 100% satisfaction