-MH- 

Reply from -MH-

Feb 24, 2026

Hi SB, we sincerely apologize for the disappointment that your shopping experience did not meet your expectations. We value every customer's feedback and always adhere to the principle of transparency, committed to providing excellent service to all our customers.

Regarding fabric composition, all our garments are made with high-quality fabrics and crafted with exquisite workmanship, ensuring that every product withstands the most rigorous scrutiny. Our product listing clearly states this blouse is 90% Terylene fiber and 10% Cotton, not 100% cotton. We have verified this information is accurately displayed in the product title, description, and specifications section. We would appreciate the opportunity to understand where the misunderstanding occurred.

At Miss Rosier, we always strive to handle every request fairly and carefully, adhering to our policies as closely as possible. While our standard return window is designed to ensure consistency for all customers, we also recognize that every situation is unique. In cases where a request falls outside our policy terms, we do our best to explore reasonable solutions that continue to provide value and demonstrate our commitment to customer satisfaction.

That said, we fully understand that our policies may not always align with every customer’s expectations, and we genuinely hear your concerns. Please know that we are always open to discussing individual situations, and we encourage you to reach out to our customer service team directly. We truly believe that most concerns can be resolved through communication, and we are here to listen and help where we can.

If you still wish to communicate further with us, we hope to have the opportunity to provide you with a better solution. You can contact us directly via email, and we will prioritize your issue and do our best to mitigate any unpleasant experiences you may have.

We value your honesty, and it is important to us that all reviews reflect actual experiences. Should you have any further questions, please don't hesitate to reach out.

Reply from -MH-

Feb 24, 2026

Thank you for your positive feedback！ We truly value this opportunity to serve you. Your support and trust mean a lot to us. Your satisfaction is our driving force, and we will continue to strive to provide you with high-quality products and services.

Reply from -MH-

Feb 23, 2026

Hello Erika, we are very sorry that your shopping experience with us did not meet your expectations. Thank you for sharing this unpleasant shopping experience with us. We value your feedback and sincerely understand your disappointment and dissatisfaction.

Regarding fabrics and colors, different people have different preferences and color perceptions. Sometimes, lighting or screen settings can cause slight color differences. Our studio uses professional lighting for photography, so the dress may appear slightly different under natural or indoor lighting. However, we can guarantee that all our products are made with high-quality fabrics and exquisite craftsmanship to ensure that every piece undergoes the most rigorous inspection. Product quality is of utmost importance to us, and your feedback is equally important.

Regarding the price differences and handling fees involved in the subsequent exchange process, we understand your dissatisfaction with the exchange process. Our exchange policy aims to be fair to both parties and to simplify the process as much as possible, but we also realize that international returns may involve additional steps and fees, which may cause you inconvenience.

Our solutions are designed to provide convenience for our customers while ensuring a fair resolution. Our terms and conditions are clearly stated in our communications, and there are no intentional charges. The gift card you mentioned is the best solution we can offer you.

We also greatly appreciate your willingness to share these details, as they are crucial for us to improve our services and optimize our processes.

If you would like to communicate further with us, we hope to have the opportunity to provide you with a better solution. You can contact us directly via email, and we will prioritize your issue and do our best to mitigate any unpleasant experience you may have.

Thank you for your honesty and patience, and thank you for your trust in us. We sincerely hope to have the opportunity to provide you with better service in the future.

Reply from -MH-

Updated Feb 21, 2026

Hi Svetlana, we're sorry to hear that your experience with us didn't meet your expectations. We truly value every piece of feedback we receive and are committed to maintaining transparency and providing high-quality service to all our customers.

First of all, we sincerely apologize for your shopping experience. Your dissatisfaction with our product and the communication difficulties you encountered during the return process are indeed shortcomings on our part, and we're sure it caused you considerable inconvenience and disappointment. We fully understand your feelings and deeply apologize for any inconvenience this may have caused.

As a small business, we handle a high volume of customer inquiries daily, and our team members work diligently to respond to each message with the care and attention it deserves. While aiming to reply as quickly as possible, we appreciate your patience as we address each customer's needs individually.

Regarding the return process, we would like to explain that our after-sales team does indeed try its best to process every email and application, Due to the holiday season, the surge in orders may have caused delays in processing some requests. Of course, this is by no means an excuse for us to shirk responsibility. We are constantly optimizing our team's workflows, hoping to respond to every customer more promptly in the future.

We value your honesty, and it is important to us that all reviews reflect actual experiences. Should you have any further questions, please don't hesitate to reach out.

Thank you for your patience and understanding.

Reply from -MH-

Feb 23, 2026

Hi Lissie, thank you for taking the time to share your feedback and for your continued support. We value your patronage as a returning customer and sincerely appreciate your valuable suggestions.

We understand your dissatisfaction with the dress size and the delayed response. We sincerely apologize for any inconvenience this may have caused. Due to a surge in orders during the New Year holiday, our team experienced some delays in processing inquiries. While this is not an excuse, we wanted to be honest about the situation. Please rest assured that we are continuously optimizing our workflow to ensure we can respond to every customer more promptly in the future.

Regarding the size issue you mentioned, we have carefully checked your order details. After thorough verification, we confirm that the dress you received is the correct size as stated on the label. It should be noted that clothing sizes may vary slightly depending on the style, cut, and design concept, which is very common in the fashion industry. Factors such as the garment's fit, fabric selection, and overall design concept can all affect the actual wearing effect, even if the size label is the same. We fully understand this may cause you inconvenience, but this difference does not indicate a defect or error in the product.

Nevertheless, we sincerely hope to find a solution that satisfies you. We have prioritized your case and will review it personally. Please check your email; a member of our team has contacted you to discuss your needs and is working to find a solution that minimizes your inconvenience.

We sincerely hope to have the opportunity to rebuild your confidence in Miss Rosier. Your feedback is crucial for us to improve our products, and we thank you for your patience and understanding.

Reply from -MH-

Feb 16, 2026

Hi Bernadette. Thank you for sharing your feedback — we’re sorry to hear that your experience with us didn’t meet your expectations. We truly value every piece of feedback we receive and are committed to maintaining transparency and providing high-quality service to all our customers.

At Miss Rosier, quality is at the heart of everything we do. We put a lot of care into designing each piece, using beautiful materials and making sure every little detail is just right. We also make sure our website gives you a real feel for the products — with plenty of high-res photos from every angle, so you can really see the texture, the fit, and all the special design touches before you decide.

We also understand that having to cover return shipping can be frustrating — especially within a 7-day window.

As a small business, international returns can be quite costly for us to absorb, which is why our policy is structured the way it is. However, we always aim to be fair and understanding with our customers.

We value your honesty, and it is important to us that all reviews reflect actual experiences.Should you have any further questions, please don't hesitate to reach out.

Thank you for your patience and understanding.

Reply from -MH-

Feb 17, 2026

Hi, Rebecca. Thank you for taking the time to share your feedback. We truly appreciate hearing about your experience and understand your frustration regarding the return timeline.

At Miss Rosier, we always strive to handle every request with fairness and care, following our policies as closely as possible. While our standard return window is designed to ensure consistency for all customers, we also recognize that every situation is unique. In cases where a request falls outside of our policy terms, we do our best to explore reasonable solutions that continue to provide value and demonstrate our commitment to customer satisfaction.

That said, we completely understand that our policies may not always align with every customer’s expectations, and we genuinely hear your concerns. Please know that we are always open to discussing individual situations, and we encourage you to reach out to our customer service team directly. We truly believe that most concerns can be resolved through communication, and we are here to listen and help where we can.

Thank you for your patience and understanding.

Reply from -MH-

Feb 15, 2026

Thank you so much for your kind words and support! We're thrilled to hear that you're happy with your purchase. Your satisfaction is our greatest motivation. We look forward to serving you again in the future!

Reply from -MH-

Feb 15, 2026

Thank you very much for your support! Your satisfaction is our permanent pursuit. We will redouble our efforts to continue providing you with better products and service! Best wishes to you!

Reply from -MH-

Feb 14, 2026

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality of your pieces. It means a lot to us that you took the time to share your feedback. We hope you continue to enjoy your purchase and look forward to serving you again soon!

Reply from -MH-

Feb 13, 2026

Hi Shanaz, thank you for taking the time to share your feedback with us. We truly value your input, as it helps us improve and better serve our customers.

We are genuinely sorry to hear that your experience did not meet your expectations. Please rest assured that we are fully committed to addressing your concerns and are working diligently to find a resolution.

Our team has carefully reviewed your case and, in line with our standard procedures, has identified several potential solutions for your consideration. We kindly ask for your understanding that our after-sales process follows a structured approach to ensure that all matters are handled fairly and accurately before any resolution is proposed.

Regarding your feedback on refunds, we would like to clarify that our policy ensures all eligible requests are processed promptly and in accordance with the terms outlined at the time of purchase. While we strive to make the process as smooth as possible, certain steps may take a little more time to complete. We greatly appreciate your patience and understanding in this matter.

At Miss Rosier, we are dedicated to providing our customers with the best possible experience, and we truly regret that this was not reflected in your recent interaction with us. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. They are always here to assist you and address any additional queries you may have.

Thank you again for sharing your thoughts with us. We hope to have the opportunity to restore your confidence in our brand.

Reply from -MH-

Feb 13, 2026

Hi, Melissa. Thank you for sharing your feedback, and please accept our sincere apologies for the frustration and disappointment you’ve experienced. We’re truly sorry to hear that your order has felt overlooked — that was never our intention, and we want you to know that we hear you.

As a small business, we take every customer inquiry seriously, and we personally read each message we receive. Around the time of your order, we experienced an unexpected surge in demand, which led to a high volume of inquiries and orders. Due to this, our response times have been longer than usual, and we deeply regret the delay in getting back to you. Please be assured that your message was never ignored — we’ve simply been working through inquiries in the order they were received, and yours was always on our list.

Regarding your order, the product you selected became extremely popular in a very short time, far exceeding our initial expectations. Our team has been working around the clock to process and dispatch orders as quickly as possible, while maintaining the quality and care that Miss Rosier stands for.

We have already received your refund request, and our team has responded via email with further details. Please kindly check your inbox. We want to assure you that we are doing everything we can to make things right — not just with your order, but with every customer who has placed their trust in us.

We understand that trust takes time to rebuild, and we truly appreciate your patience as we continue to grow and improve. Please don’t hesitate to reply to our email if you have further concerns — we are here and listening.

Reply from -MH-

Feb 12, 2026

Thank you so much for your kind words and support! We're thrilled to hear that you're happy with your purchase. Your satisfaction is our greatest motivation. We look forward to serving you again in the future! Have a wonderful day!

Reply from -MH-

Feb 12, 2026

Hi Claire, thank you for sharing your feedback with us. We are truly sorry to hear that your recent experience did not meet your expectations.

At Miss Rosier, we take great pride in the craftsmanship and quality of our products. Each piece is thoughtfully designed using premium materials, with meticulous attention to detail. Our website features a wide range of high-resolution images that showcase our garments from multiple angles, capturing the texture, fit, and unique design elements. We strive to provide an immersive online shopping experience, allowing our customers to truly envision the quality and beauty of our creations. That said, we understand that personal preferences and interpretations can vary, and we respect your perspective.

Regarding the refund, we completely understand your concerns. Our policy is clearly outlined on our website, and whenever an order meets the criteria, we process returns or refunds promptly. In your specific case, our customer service team has already worked diligently to offer you several tailored solutions. We always aim to collaborate with our customers to find a fair and satisfactory resolution.

We truly value you as a customer, and our team is always here to listen and provide support. While we welcome all forms of feedback, we believe that direct communication with our customer service team is the most effective way to reach a timely and fair resolution. We would be more than happy to continue the conversation and explore further options with you.

Thank you for your patience and understanding.

Reply from -MH-

Feb 11, 2026

We’re truly happy you love your dress! Your satisfaction is what drives us, and we sincerely appreciate you taking a moment to share your positive experience. Thank you for your trust and support.

Reply from -MH-

Feb 10, 2026

Hi Saidhbh Sweeney, thank you for sharing your feedback and we are sorry to hear that your experience with us hasn't met your expectations.

We take all comments seriously and are committed to providing transparency and quality in all that we do. It has always been our top priority to ensure that our products and services meet and exceed the expectations of every customer.

While we're not quite sure what issues you might have encountered during your shopping experience, we truly believe that communication is the key to resolving any concerns. If you have any questions or difficulties, please don't hesitate to reach out to our customer service team. They are always ready to assist you and will do their utmost to clarify any doubts you may have.

We are here to help and ensure that you have a satisfactory shopping experience. Leaving a negative review may not be the most effective way to address the problem. Thus, we kindly request that future feedback be delivered in a constructive manner to facilitate a productive dialogue. Fabricated or defamatory statements not only mislead others but also harm the integrity of open and constructive dialogue. Thank you.

Reply from -MH-

Feb 9, 2026

Thank you so much for your kind words and support! We're thrilled to hear that you're happy with your purchase. Your satisfaction is our greatest motivation. We look forward to serving you again in the future! Have a wonderful day!

Reply from -MH-

Feb 9, 2026

Thank you so much for your kind words and support! We're thrilled to hear that you're happy with your purchase. Your satisfaction is our greatest motivation. We look forward to serving you again in the future! Have a wonderful day!

Reply from -MH-

Feb 9, 2026

Hi Jessica. Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration you’ve experienced with our return process. Hearing about your disappointment is truly disheartening, especially since we strive to make shopping with us enjoyable and seamless.

We understand that clarity and ease are essential when it comes to returns, and we regret that our current process felt cumbersome and restrictive to you. While we do have certain guidelines in place to ensure returned items can be restocked responsibly, we never want these steps to become a barrier to a positive customer experience.

Your point about inconsistent quality is also noted and taken seriously. We are actively reviewing our quality control procedures to ensure every item meets the high standards we aim for. All our products are crafted from high-quality fabrics and with exquisite craftsmanship, ensuring that each piece stands up to the closest scrutiny. Our website features an extensive array of detailed product images, showcasing the clothing’s cut, fabric texture, stitching techniques, and design ingenuity from multiple angles and perspectives.

We appreciate you bringing this matter to our attention and hope to have the opportunity to restore your faith in Miss Rosier. If you still have questions or unresolved concerns, we warmly encourage you to contact our customer service team again. They’ll be more than happy to assist and help clarify anything that remains unclear. We believe this direct communication is the most effective way to resolve the matter.

Thank you for your patience and understanding.

Reply from -MH-

Feb 9, 2026

Thank you so much for your kind words and support! We're thrilled to hear that you're happy with your purchase. Your satisfaction is our greatest motivation. We look forward to serving you again in the future! Have a wonderful day!