Missmodaluxe Reviews 

159
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers had a great experience with this company. Customers frequently mention that the shoes and clothing items are of amazing quality, looking very chic and feeling exceptionally comfortable. People also love the fast delivery service, with many orders arriving nicely packaged and earlier than expected to satisfy urgent needs. Buyers often praise the helpful support team for resolving order mistakes quickly and professionally. Some reviewers were not happy with their experience, noting issues with damaged items and unhelpful customer service when requesting refunds. Others also mentioned receiving incorrect products and struggling to get proper support when trying to resolve complaints.

What people talk about most

Product

Customers report widespread satisfaction and appreciation regarding the product quality and clothing design.... See more

Quality

Clients share positive opinions on quality, highlighting stunning clothing, amazing materials, and... See more

Delivery service

Reviewers highlight ambiguous experiences regarding the delivery service. Many customers praise the... See more

Order

People report ambiguous experiences with order, reflecting a wide range of differing opinions. Some consumers... See more

Customer service

Customers consistently note ambiguous experiences with customer service, showing a wide range of opinions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fast shipping, shoes come up a little Small though so would suggest sizing up

Rated 4 out of 5 stars

cutest shoes and good quality. would recommend as they go with everything and the heel isnt too big so it’s still comfortable x

Rated 4 out of 5 stars

Very good material and fast shipping, i am satisfyed with the product and would recomend purchasing from missmodadeluxe


Company details

  1. Ladies' clothes shop

Written by the company

Looking for fierce and affordable fashion? Look no further! Miss Moda Luxe has got you covered, all on one site. Everything from tailored chic to sassy baddies, party looks to basic wardrobe essentials. With a wide range of comfy loungewear, tops, skirts, trousers and sweet day dresses. Not forgetting our next level shoes and statement accessories.


Contact info

3.8

Great

TrustScore 4 out of 5

159 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.8

All reviews

(159)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

So annoyed

So annoyed. Auto chose my shipping address and I sent MULTIPLE emails to company and chat bot to ask for it to be changed before it was dispatched. NO communication at all and in the end it dispatched to the wrong address. I contacted within working hours on literally every possible contact line they had available - nothing. I promise NEVER to buy from this company again. Sort out your customer service and your FAQ. Super unprofessional.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Literally came the next day and I…

Literally came the next day and I ordered them in the evening, was really pleased. Really happy with the boots, they're for my wedding so was worried about the quality but I can't fault them. Thank you

18 June 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER

DO NOT ORDER - I ordered some boots and paid myself for postage, they didn’t fit unfortunately so I had to print off and return myself. They deducted nearly £8 off my refund even though I already paid for shipping to myself. Don’t bother shopping here unless you want to risk losing £8 if they don’t fit you.

25 May 2024
Unprompted review
Missmodaluxe logo

Reply from Missmodaluxe

Hi, We are extremly sorry for the bad experience you have d. But our returns policy does say that original postage is no refundable and if you do decide to use our service for return there will be a addition charge of £3.99 which will be deducted from your refund. Thanks

Rated 1 out of 5 stars

Ive send my item back with proof of…

Ive send my item back with proof of postage from Royal Mail on the 8th of may and still have heard nothing back for them about a refund, I have emailed several times showing proof of postage and sent them a message on instagram but have had no reply! So £50 spent with them and absolutely no help at all

8 May 2024
Unprompted review
Rated 1 out of 5 stars

Sent an item back as it was no longer…

Sent an item back as it was no longer needed, sent back via tracked with Royal Mail I can see it has arrived back with them and they are telling me they have not received them? LIARS they actually replied back to my message to say they would chase this is up this was 2 weeks ago and I am still no further forward!! Customer service is shocking do not use this website to order AVOID

28 February 2024
Unprompted review
Rated 1 out of 5 stars

Online Fraudsters

I ordered 3 hi viz running jackets. £118.24. The online store pretends to be in Liverpool. Unfortunately I was then told the delivery was coming from China. When the package arrived, it contained two earrings. This is a scam.

8 February 2024
Unprompted review
Rated 1 out of 5 stars

You Pay Postage on both delivery & return

I paid £42.50 for boots plus the postage which was £46.49 in total. Returned the boots and I had to pay the return postage which was £3.99. They only refunded me £38.00!!! It’s costly just to try on a pair of boots! I would never buy from there again and have told lots of friends and influencers not to either.

5 January 2024
Unprompted review
Rated 1 out of 5 stars

If you order from here make sure you don’t want to return!

I’ve never known a company to charge for both shipping postage and return postage. I purchased a pair of boots and paid £3.99 for postage, in order to return these boots I have to pay another £3.99 in postage, that’s almost £8 I have to spend just on shipping, which makes you realise that this company is NOT good value for money at all. I have never known a company to charge both shipping postage and return postage and I find it absolutely disgusting that they can’t cover at least one of these costs, I will not be shopping here again.

15 November 2023
Unprompted review
Missmodaluxe logo

Reply from Missmodaluxe

Hello,

Thank you so much for your review, and we understand your frustration. But we are a small company, and we can not cover every return that one of our lovely customers makes since this is done through an external company. We know that big companies offer free returns but small companies like us, small e-commerce boutiques, charge for the return.

We appreciate the feedback, and we hope that one day we are able to offer free returns.

Kind regards,

MML x

Rated 5 out of 5 stars

Brilliant

Ordered some cowgirl boots and they are the most comfortable boots I own and such amazing quality too. Was a quick delivery, will definitely purchase from this company again!!

31 October 2022
Unprompted review
Rated 5 out of 5 stars

Pu leather mid calf cowboy boots in cream

Very good exactly as pics! Fit really well and true to size I'm a size 6 in trainers for example and I got size 6 cowboy boots and perfect fit also very comfortable too! Yet to test for the full day however but first impressions brilliant especially for the price! - Cream PU Faux Leather Mid Calf Length Cowboy Boot Size 6

12 September 2023
Unprompted review
Rated 5 out of 5 stars

Alexis chunky gladiator

I’ve order from MissModaLuxe a few times, this time I’ve order a pair of the sandals.
I absolutely love there products, they’re very stylish and affordable. The quality of the product I’ve received are excellent. I will be definitely buying from here again, thank you for the amazing service

5 July 2023
Unprompted review
Rated 1 out of 5 stars

The quality of the shoes I ordered was…

The quality of the shoes I ordered was absolutely appalling!! The overwhelming smell of fish was the first thing that hit me when I opened the very tatty damaged box. The shoes themselves are so badly made, a complete rip off at £25 plus delivery!! I have returned but I will be out of pocket as they charge you to return, beware!!! Avoid this company.

8 June 2023
Unprompted review

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