Mis-sold ExpertReviews 

361
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers found the process of initiating a claim to be straightforward, quick, and easy to understand, often praising the professional and clear explanations provided from the start. Many appreciated the prompt responses and efficient service, which helped alleviate concerns and made them feel at ease. The company is frequently commended for keeping customers well-informed throughout the claims process and for making the overall experience seamless and stress-free. However, some people were dissatisfied with communication issues, such as receiving duplicate emails or being asked to resubmit documents they had already provided. A few other people also felt that the response times were not always timely, or that they struggled with completing necessary steps like providing signatures, leading them to consider other services.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, describing the process as easy, quick,... See more

Claim

Users describe ambiguous interactions with claim, with many finding the process easy and straightforward,... See more

Service

People report positive experiences with service, often highlighting the promptness and professionalism of the... See more

Response time

Reviewers mention positive feedback about response time, with many customers expressing satisfaction with the... See more

Customer communications

Customers had ambiguous experiences with contact, with some praising quick and clear communication that left... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I initially thought that I had contacted Santander _ where my payment was borrowed from. So then Mis_s_sold Expert took over and convinced me to continue. Very quickly and well informed I was please... See more

Company replied

Rated 4 out of 5 stars

I contacted this company to review two car finance agreements I had taken out in the past, to see if there was any potential money to reclaim. From the start, they were professional, clear, and ex... See more

Company replied

Rated 4 out of 5 stars

Whilst I agree that the service was straight forward and easy to follow. I would like to say that on Monday 20 April 2026, within the cooling-off period, I sent you an Email cancelling my contract and... See more

Company replied

Rated 4 out of 5 stars

I was sceptical at contacting someone as you hear of scams all the time but Mis-sold Expect have put my mind at ease. They have kept in contact with me through all the process they have done so far i... See more

Company replied


Company details

  1. Small Claims Assistance Service

Written by the company

At Mis-sold Expert, we believe everyone deserves fair treatment. We’re a Claims Management Company dedicated to helping people understand and pursue claims when they’ve been misled or treated unfairly by businesses. Our approach is simple: no jargon, no confusion — just clear guidance every step of the way. We know the world of claims can feel overwhelming, so we focus on making the process easy to follow, giving you the knowledge and confidence to make informed decisions. Trust is at the heart of everything we do. We take the time to explain your options, answer your questions, and support you throughout your claim.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

361 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(361)

361 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service second to none

Excellent service they keep you informed of any changes

14 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Christopher, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

So so easy takes minutes Great stuff

So so easy takes minutes Great stuff

14 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

So far so good been well informed so…

So far so good been well informed so far with good clear communication about next steps

13 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Amy, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Good Service.

Easy to apply,helpful advice.

13 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Lillian, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 4 out of 5 stars

First Stages...

I'm in the early stages of the process and don't have any indication of what the outcome may or may not be so far.

I literally just responded to an Instagram advert as I figured "why not"? The service and communication so far has been efficient and professional and I look forward to discovering if they can secure me any compensation! :)

13 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Mr Carter, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

From start to finish

From start to finish, it was all made easy for me ,I’m 75.
Just need to wait now and see the result

10 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Allan, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Found my experience really easy they…

Found my experience really easy they were quick to act and kept me in the loop of what’s going on so far I’ve had no dramas or anything very pleased

6 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Matthew, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Straight forward experience

Straight forward experience. Taking out your hands and actioned for you.

12 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Diana, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Very easy process from the start…

Very easy process from the start started the process of fast and efficient and keep you in the loop.
Very helpful
Would highly recommend them, they are transparent about their fees great service upto now

8 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Mr Devlin, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

So far so good

I've only just submitted the application but it was incredibly simple and the response was very quick. So far so good.

8 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Anthony, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 4 out of 5 stars

Online

It was easy to reply for the online to such for the papperwork

7 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Christopher, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Only applied a week ago but been kept…

Only applied a week ago but been kept informed so far so pleased at the moment. Awaiting future results so will give another review then.

10 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Mr Thorne, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Very easy to use

7 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Gemma, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 3 out of 5 stars

Well it's way to early to give feed…

Well it's way to early to give feed back from 2 emails saying your looking into the claim.But I will be happy to give a more in-depth review after I see some movement

10 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Dave, thank you for leaving a review. We really appreciate you sharing your experience so far. We understand the process can feel a little slow at this stage while the FCA implements the compensation scheme, but your claim is still moving in the right direction.

If there was anything specific that didn’t meet your expectations, we’d really like to understand so we can improve. You’re always welcome to reach us at info@mis-soldexpert.co.uk.

As soon as there are updates, we’ll let you know - and we hope your experience continues to improve from here.

Rated 1 out of 5 stars

I cancelled my request to you days…

I cancelled my request to you days after I contacted you, so please take me of your list.

2 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi James, thank you for your review. We apologise for any inconvenience caused; however, we haven't received a specific cancellation request during the call, and we have since attempted to call you back. Please let us know how you would like to proceed. You can do this by calling our team on 0161 567 8822 or emailing cancellations@mis-soldexpert.co.uk
Thank you.

Rated 5 out of 5 stars

Fast and easy to get information…

Fast and easy to get information required

6 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Isaac, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 4 out of 5 stars

Positive so far…

Too early to say if the outcome will be successful, but so far a positive experience.

9 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Neil, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 5 out of 5 stars

Very simple and straightforward application

Very simple and straightforward to apply. No requests for details or paperwork long forgotten or difficult to find.

6 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Hazel, thank you so much for taking the time to share this. We’re glad to hear you’ve had a smooth experience so far, and we’ll continue to keep you updated as things progress.

If you ever have any questions or need anything from us, we’re always here to help. Thank you for choosing Mis-sold Expert

Rated 3 out of 5 stars

So far so good

So far so good, can't rate higher until results.

9 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Glynis, thank you for leaving a review. We really appreciate you sharing your experience so far. We understand the process can feel a little slow at this stage while the FCA implements the compensation scheme, but your claim is still moving in the right direction.

If there was anything specific that didn’t meet your expectations, we’d really like to understand so we can improve. You’re always welcome to reach us at info@mis-soldexpert.co.uk.

As soon as there are updates, we’ll let you know - and we hope your experience continues to improve from here.

Rated 4 out of 5 stars

Good so far apart from this

Good so far apart from the fact that I keep getting emails asking for my ID yet I have provided it and it has been accepted!

9 April 2026
Unprompted review
Mis-sold Expert logo

Reply from Mis-sold Expert

Hi Denise, thank you so much for taking the time to share this. We apologise for the repeated ID requests. This bug has now been identified, and we're in the process of resolving it.

We hope the rest of your experience is smooth, but if you ever have any questions, we’re always here to help. Thank you for choosing Mis-sold Expert.

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