While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have owned a Mitox 5250LRK PRO hedge trimmer for the last three years and it is a superb piece of kir. It starts easily and every time without difficulty, runs evenly and ploughs through the hawthor... See more

Rated 4 out of 5 stars

Delivered on time, though unfortunately without the chain in the packaging, but two provided by return of post when Mitox contacted. Only used the chainsaw lopper so far to attack a long length of... See more

Rated 4 out of 5 stars

I bought this direct and delivery was very expeditious even during Covid. My first experience with other than light domestic electric tools. First impression of construction - not adequate if you want... See more

Company replied

Rated 2 out of 5 stars

Just bought a second hand Mitox 268LRH. Very low use, belonged to a retired guy who just used it on his own hedge. It ran nicely but died after about 20 minutes and wouldn't restart. Good spark... See more

Company details

  1. Garden centre

Information provided by various external sources

Mitox was introduced into the UK in 2005 and has since become one of the fastest growing garden machinery brands, earning popularity with homeowners, landowners and professionals who recognise the outstanding quality and value for money that Mitox products deliver. All Mitox products benefit from the latest technology in their design and manufacture, providing excellent ergonomics, outstanding performance, and efficiency. Engineered for durability, all Mitox products feature comprehensive homeowner warranties as standard


Contact info

3.1

Average

TrustScore 3 out of 5

352 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid Mitox 26MT SP - 4 in 1 garden tool

Just purchased a new 4 in 1 Mitox garden tool and used the hedge trrimmer part of the tool for the first time today. After starting without any issues initially, the engine cut out after a few minutes at least 30 times in the 2 hour period that I used it.
A neighbour has had his 4 in 1 tool for around 9 months and I've just learnt that he's experieced the same problem. Also, having reviewed this problem, it would seem that the engine failure is a recurring theme.
I am far from happy with this product which doesn't seem fit for purpose!

13 May 2020
Unprompted review
Mitox logo

Reply from Mitox

Dear Steve.
We are very disappointed to hear that you are experiencing running issues with your Mitox Multi-Tool. Would it be possible you could send an email to info@mitox.co.uk with your contact details so that we can contact you to try and help resolve this issue for you.

Rated 4 out of 5 stars

Mitox 26 L-SP

I bought this direct and delivery was very expeditious even during Covid. My first experience with other than light domestic electric tools. First impression of construction - not adequate if you want to use for day(s) a week but adequate for a few hours every few weeks around my wifes field (medium domestic?). Fired up with brush cutter and went through brambles behind stables ok but steep learning curve to a novice! Can't give five stars as I found the manual lacked clarity on head assembly - it was there but I had to think about it. I've seen many worse manuals though and look forward to seeing how we get on in future!

12 May 2020
Unprompted review
Mitox logo

Reply from Mitox

Thank you very much for taking the time to leave a review and we will feedback the comments regarding the clarity of the user manual back to the development team. If there is anything we can help with in the future, please let us know.

Rated 5 out of 5 stars

Dry satisfied

Able to buy online, delivery time good, especially with the coved 19 lockdown

Many thanks

11 May 2020
Unprompted review
Mitox logo

Reply from Mitox

Thank you very much for taking the time to leave a review and we are delighted to hear that you were pleased with your buying experience. If we can be of any help in the future, just let us know!

Rated 2 out of 5 stars

Mitox MT26 engine poor

Had the Mitox 26 MT for 2 years and have consistently had problems with the motor. Will run for a few minutes then dies. Had it serviced twice and had to replace the pull start mechanism 3 times at a cost of approx. £75 for the parts and £100 for the services. The pull start has broken again and looking at alternatives as the repair costs keep mounting. The accessories are fine but the engine a disaster.

9 May 2020
Unprompted review
Mitox logo

Reply from Mitox

Good Morning,
We are sorry to hear that you are experiencing issues with your Mitox Multi-Tool. Would you be able to send an email to info@mitox.co.uk with your contact details so we can obtain some further information and look into this for you.

Rated 3 out of 5 stars

Got a leaf blower Sp26 select last…

Got a leaf blower Sp26 select last August which worked ok at first although took a few minutes to warm up and get going but worked good after that probably used 1-2 times a week by the end of October it had got to the stage it was taking 10-15 mins to warm up and get going though it may have been cold weather ,but now may 2020 it will not tick over unless on full choke And just cuts out if you try to turn choke off had a similar issue with a strummer which was purchased around the same time is this issue that can be fixed?? I’ve always been loyal to a good company product but would be weary to recommend to a friend .....

8 May 2020
Unprompted review
Mitox logo

Reply from Mitox

Good Morning,
We are sorry to hear that you are experiencing issues with your Mitox leaf blower. Would you be able to send an email to info@mitox.co.uk with your contact details and one of our customer care team will be in contact to help get this resolved for you.

Rated 5 out of 5 stars

I bought a Mitox petrol leaf blower 4…

I bought a Mitox petrol leaf blower 4 years ago and it's been so trouble free and easy to start, I'm going to get rid of my troublesome petrol strimmer (another brand) and am going ro replace it with a Mitox one.
I'm impressed with the build quality - end of.

7 May 2020
Unprompted review
Mitox logo

Reply from Mitox

Steve,
Thank you very much for leaving a review on your Mitox leaf blower and we are pleased to hear that it is still running well. Just let us know if you need any advice or assistance when choosing a grass trimmer.

Rated 5 out of 5 stars

Amazingly good service

Contacted Mitox a few days ago as my CS41 chainsaw, now just over 3yrs old, developed a misfire. The guy I dealt with could not have been nicer. He sent a new coil at no charge despite the machine being a little beyond warranty. I fitted the new coil in 10 minutes. Problem gone. Chainsaw as good as new ( and it's done a lot of work ). Great machines. Great people.

6 May 2020
Unprompted review
Mitox logo

Reply from Mitox

Hi Nick,
We are pleased to hear that you were impressed with the service you received when you contacted us. If we can help in the future, do not hesitate to contact us.

Rated 5 out of 5 stars

Superb buying experience

Superb buying experience. Ordered the Mitox MT28 strimmer just before midday. Arrived in perfect condition the next day. Everything in the box required and excellent instruction manual.

4 May 2020
Unprompted review
Mitox logo

Reply from Mitox

Good Morning, Firstly, thank you very much for taking the time to leave a review following your recent purchase. We are pleased to hear that you were happy with both the product and the service you experienced. If we can be of any assistance in the future, please let us know.

Rated 5 out of 5 stars

26L Strimmer

Arrived on time and easy to assemble. I had some trouble with the carburettor, which required adjusting, after a quick phone call, the special adjusting tool was immediately posted to me, on receipt a minor adjustment was all that was required for the machine to operate as designed. very impressed with the service.

22 April 2020
Unprompted review
Rated 5 out of 5 stars

Great buying experience.

What a great buying experience.
phones staffed and website functions correctly.
Fast delivery (despite ongoing epidemic restrictions and delivery challenges) great packaging and a quality product - will not risk it on cheap Amazon options anymore.

16 April 2020
Unprompted review
Rated 1 out of 5 stars

Do not buy Mitox 4 in 1 multi tool

Bought a Mitox 26MT-SP 4 in 1 petrol multi tool approximately 10 months ago. Having used only the strimmer and hedge trimmer parts of the tool around half a dozen times and left the tool in the garden shed until recently, the petrol engine now starts briefly but immediately dies when the throttle is applied.
Having researched other online sites and reviews, this particular problem has been occurring with this model and engine since 2013. I find it concerning that this Mitox product, costing between £250 to £300, is not lasting a gardening season!
In addition, this issue has consistently occurred over a 7 year period without Mitox addressing the problem. The manufacturer needs to sort this issue ASAP and honour the warranty that comes with this inferior product rather than attempting to wash its hands of this persistent problem.

14 April 2020
Unprompted review
Mitox logo

Reply from Mitox

Good Evening,
We are very sorry to hear that you have experienced the issue with your 26MT-SP multi-tool. We would like to obtain some further details regarding this so we can do our best to help resolve this. Please could send an email to info@mitox.co.uk with your contact details and we will contact you directly.

Rated 4 out of 5 stars

Product arrived quickly

Product arrived quickly, but was damaged on receipt. Unable to contact by phone or mail (understandable in c-19 circumstances). Hope to hear from them soon to rectify.

13 April 2020
Unprompted review
Rated 2 out of 5 stars

Product Great - Company Profiteering

The product itself is exactly what it says. I ordered 2 x 1 Litre and even got a spray dispenser in the box.

But the reason for the low rating is because the company is profiteering under the guise of ensuring fair shares for all. Specifically, a pack of 6 x 1 Litre is a perfectly reasonable price - and is still post free. However the website won't allow you to order that and so you have to pay almost the same amount for just 2 Litres. What a shame!

27 March 2020
Unprompted review
Mitox logo

Reply from Mitox

Good Afternoon,
Many thanks for taking the time to leave a review. So that we can look into this issue regarding the quantities, please could you send an email to info@mitox.co.uk containing your name and order number.
Regards,
Mitox UK

Rated 3 out of 5 stars

Could be so good!

The log splitter is of a solid construction and when working is most effective splitting logs with ease, although it is not a quick operation due to its safety system. I have split quite a few logs with mine but unfortunately after 4 weeks of good service it is no longer working. As soon as I try to operate it, it blows the, 30amp trip in my house. The advice given by Mitox
has been to increase the ampage on the board but I have been advised by an electrician that this is not safe.

29 January 2020
Unprompted review
Rated 1 out of 5 stars

Warranty problem

Having bought a mitox hedge trimmer, it has failed after a few months. When calling the mitox warranty number there is only an answerphone. Having left two messages I have not had a reply. How do I go about getting it repaired or replaced under the warranty?

11 January 2020
Unprompted review
Mitox logo

Reply from Mitox

Good Morning Daniel,
We are very sorry that you have not been able to contact us or had a reply to your messages. If you could send your contact telephone number with a time which is most convenient for us to call to info@mitox.co.uk, we will contact you to help get this matter resolved as quickly as possible.

UPDATE
We understand that you have now been contacted and have discussed how to get your Hedgetrimmer fixed. Of course, do let us know if there is anything else we can help with.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Was kept informed. Ordered as a last minute present not realising closed for stock take. Was contacted straight away and informed and also offered that if I could wait a free gift would be sent. Was shocked but over the moon as for my dad who wIs equally as thrilled

9 January 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, arrived on time and well packaged. Can't comment on product as bought for a gift.

24 December 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look