mixam.ca Reviews 1,379

always a good expérience and great quality.

I run an upcoming magazine and recently we had our first physical copies printed. We used Mixam and received so many compliments on the quality of the print. They did an incredible job. The uploading process is also extremely effective and eliminated the worry for errors. The customer service is also amazing. After seeing other reviews that the shipping actually take 2 weeks, I was worried my shipment wouldn’t be here on time for my release party. Sarah and Audrey worked with the production team to ensure my order not only arrived for the party, but arrived a day earlier than originally quoted. I highly recommend Mixam and will definitely be printing with them again.

The product (printed book) itself is great but our small, poor company paid top dollar for the book to arrive as quickly as possible. Paid the maximum (about $100 extra dollars) for production time to be shortened and for "Next Day Air" delivery. Book was supposed to arrive in a week. Instead it arrived in 2 weeks. "Next Day Air" was obviously not "next day". Very upset. Would like a partial refund. But the book itself is good, professional quality with good pages & binding & same as in online preview.

Once again, the quality of your product is second to none! My customers and I are very happy indeed!

Unfortunately, the first shipment for my books clearly had no quality assurance, as every page and copy was completely and obviously misaligned.

Thankfully, when I reached out for a reprint, they obliged and sent me correctly-printed copies at no additional cost.
This did mean extra delay with receiving my books; I reccommend ordering with them over a month in advance in case of issues like this.

I put together a book for a friend's birthday. The website was easy to use and the finished product looks exactly how it was designed. It was really quick, too! I'm very happy with the service and would recommend it to anyone looking to print their own books.

We printed our self publish book with Mixam. We're so happy with the result. The quality is perfect. The book looks like one you would buy on a book shop!

The website was very intuitive and allowed me to get the product dialled in exactly how I wanted it to be.
The project came in earlier than projected and the quality was excellent.

High-quality and efficient service. I have experienced this with all my Mixam orders. Thank you!

Very prompt delivery and print quality was perfect!

I created my 16-page booklet just using their website design tool and was very happy with the styles, layout and text options available and that it allowed creation of proofs. And I loved the preview option where you could flip through the pages, as it allowed me to better visualize the end result and tweak as needed.

My one suggestion for improvement would be to better highlight the "Save" option on the site. I lost a couple of designed pages as I didn't see that option at first and thought it was auto-saving as some online tools now do.

High quality - better than expected

Mixam was an amazing experience for my first book! The support team was always there to not only answer all my questions but they could physically jump in and fix an issue. Fast efficient service through the whole journey. Could not of finished it so fast without them. We had 1 small issue after I recieved the books but the QC team handled it fast and and fix the issue quickly. I highly recommend them, great service, amazing quality and excellent pricing comparatively.

Arrived quickly, as expected, at a reasonable price. What more could you want? I'll use them again, for sure.

I placed a printing order for several books on October 10th for a client, but the order didn’t arrive until January 27th due to repeated printing delays. Each time there was a new delay, it was left to me to contact Mixam for updates. Whenever I did reach out, I was assured the order would ship within the week, which ultimately never happened.

Getting in touch with customer support was consistently frustrating, as the phone lines often disconnected before I could speak to a representative. When I did manage to reach someone, however, the representatives were helpful and did their best to provide information. Eventually, Mixam upgraded our order to expedited shipping, which I feel was the bare minimum given the length of the delay. I also requested a discount and was offered 5%, which I never received and do not feel was adequate considering the inconvenience and frustration caused.

Great company, professional, beautiful high quality work they do!

I made my first order in November and although the books were slightly delayed they arrived close to the estimated delivery date. I sold out of my books and made a second order December 5th for 50 additional books. They were estimated to arrive December 17th and I was very happy because I was planning to sell them at Christmas gifts. They did not arrive until January 25th after having to reach out myself and get updates about multiple delays. No real excuse for the delay as well. I missed out on many sales because of their errors. I was offered a partial refund which I have yet to receive. VERY unreliable company but good price.

Good approval & processing system, great quality, prompt delivery!

I’ve never experienced such poor communication from a company. I sent email after email that went completely unreplied to, and to make matters worse, it seems they blocked my phone number. Every time I called, it wouldn't go through, yet it worked instantly when I tried from my sister’s phone.

Because they wouldn't answer my calls or emails, the only way I could get a hold of anyone was through live chat. I spent weeks getting the run-around from chat agents who took zero accountability. Even though my order was over a month late due to their own mistakes, every person on that chat insisted the best they could do was a 5% refund (doesn't even cover the taxes).

The only reason this isn’t a zero-star review is because of an angel named Scott who finally took my call and had the decency to offer me a full refund.

It shouldn’t be this hard to get a response. If you have a deadline, stay away—unless you want to be ghosted, blocked, and ignored for weeks on end.

Mixam delivered 6 copies of two books I am working on so I can provide these to people to review prior to doing a full run. The quality is superb and the reviewers all remarked on how amazing the book samples looked. Looking forward to printing the actually books with Mixam when ready. Thanks. Andrew