First order from mixam ever. Good quality prints for a comic book run. There were small dings and rips which I'm sure if i was a seller I'd be unhappy about so maybe ensure you have QA assurances or s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product is outstanding, however there is a slight issue on one of the pages. It was well packaged and shipment arrived on time. Communication with customer service and the production team is inc... See more
Company replied
My order was processed fast and shipping was quick. One set of prints were too dark which was my picture I guess but I think it would be nice if editing would catch it and give you the choice of cance... See more
Company replied
The quality of the book pages and cover appears good at first glance. My only concerns is that the pages are not glued to the back spine, if the book was held by the hard cover and inverted, I imagi... See more
Company replied
Company details
- Prints and signs store
- Business-to-Business service
- Digital printing service
- E-commerce service
- Printing shop
Written by the company
Mixam is a leading online printing platform that delivers high-quality, custom print products worldwide. We make printing fast, simple, and affordable for self-publishers, independent creators, and businesses. Our intuitive platform allows you to design, upload, and order prints with an extensive range of customisation options. Choose from a variety of exceptional paper types, bindings, and finishes to create prints that match your exact specifications. With expert knowledge and the latest printing technology, we always ensure top-tier results, whether you’re printing books, magazines, or marketing materials. We also use responsibly sourced materials and eco-friendly processes to minimise waste while maintaining the highest print quality. Our dedicated support team is always ready to assist with any questions or guidance, ensuring a smooth experience from start to finish. Join thousands of satisfied customers who choose Mixam for all their printing needs.
Why Print With Mixam?
Written by the company
- Mixam’s printing service makes it easy to get started with free instant quotes, downloadable templates, and design tools. With easy website navigation and file management system, uploading and tracking your orders is effortless. We also offer free automatic file checks to ensure your files are print-ready, and our free shareable virtual flipbook lets you preview your project before printing. Plus, with free downloadable proofs, you can confirm everything looks as it should. With fast shipping, your prints arrive promptly, and our secure payment process ensures peace of mind with every transaction. You can store your orders online for easy access to past projects, and our dedicated team of print experts can provide advice and support.
Contact info
Mixam Canada Inc, 638 Sheppard Avenue West, Suite 225, North York, M3H 2S1, Toronto, Canada
- (888) 510 1456
- team@mixam.ca
- mixam.ca
Get more from your first order
4.4
Excellent
1K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The product is outstanding
The product is outstanding, however there is a slight issue on one of the pages. It was well packaged and shipment arrived on time. Communication with customer service and the production team is incredibly slow, as is response time. They did a reasonable job of addressing concerns, but response time is not the quickest. Over all a positive experience and we will use them again. The first time printing a book is a bit of a learning curve, that hopefully will work out smoother the next time.
13 January 2026
Reply from mixam.ca
Hello Brenda, Thank you for taking the time to leave such a detailed review. We’re really pleased to hear you were happy with the final product, packaging, and on time delivery, and we appreciate your positive feedback overall.
Response times can be a little longer during peak season, as your order was placed during one of our busiest periods. As all of our products are bespoke and made to order, production and delivery dates are always provided as estimates to allow the time needed to produce each project with care.
If there’s ever an issue with a page or any aspect of the print, the best way for us to help is if you follow the guidance in the review invitation email linked to this review and report this to us directly with details and photos. Without being advised or shown the issue, we’re unable to investigate further.
We’re glad to hear you’d use us again and appreciate you choosing us for your first book printing project.
Good quality for photobook.
Good quality for photobook.
But at the beginning some issue with the program for Advaced editor. Good tech support with AI. But very very very very long upload to have the visual in the Artwork after saving the edition in the Advace Editor. Lot of wast time just for waiting every time for the page to uplaod and the Preview a d proof to be done.
Otherwise, very userfriendly to use create layout in Advance Editor.
Other thing that bother me in the advance Editor is the No possibility to creat my own template. I would like create some and save those in the template window to use it again easily for other pages.
19 January 2026
Reply from mixam.ca
Hi Melinda, Thank you for sharing your feedback with us, we really appreciate it. We’re glad to hear you were happy with the photo book quality and found the Advanced Editor user friendly overall. We’ve noted your comments and will look back at your order history to see where things could be smoother going forward.
Thanks again for taking the time to share your experience. If there’s anything we can help with in the future, we’re always here.
Perfect price and excellent print…
Perfect price and excellent print quality. I honestly have nothing to complain about.
I initially printed only a few copies to check the colors and overall result, and I’m extremely happy with how they turned out. Seeing the final product helped me decide on the next steps, and I will definitely be printing 100–150 copies.
Five stars from me ⭐⭐⭐⭐⭐
15 January 2026
The most incredible company to work…
The most incredible company to work with. They answered all my questions quickly and professionally. They helped me alter my project many times. The work they produced exceeded my expectations. Amazing
15 January 2026
Order was incorrectly printed with no…
The team is great and helped me out with my recent orders. Can’t wait to work on more projects and team up with Mixam again.
6 January 2026
Reply from mixam.ca
Hi Matt, We’re sorry to hear that you were not happy with your recent order. We understand how important it is for everything to meet your expectations, and we genuinely apologize for any frustration this may have caused. As we’ve explained, variations can occur during binding and trimming due to industry wide tolerances. This means that sometimes edges may appear uneven, which is a normal part of the printing process. We go into further detail on this in our support page here: https://mixam.ca/support/printingvariance
We also want to let you know that our team is currently reviewing your order, and we’ll be in touch soon with an update on how we can resolve the issue.
Again, we’re sorry for any inconvenience caused, and we appreciate your understanding as we work to address this matter.
Top quality image reproduction with…
Top quality image reproduction with fully saturated colour. Good follow up service. Great to be able to re-order hassle free. Timely delivery.
13 January 2026
Beware of estimated delivery times
I have been helping clients print books for over 15 years in Canada, the US and Europe. Never have I had such poor customer service. A book that I was originally told would ship December 11 actually shipped January 13. I was informed of the initial delay of one week but not of subsequent problems.
When I followed up, I received a 5% refund. This was welcome but didn't make up for my client's disappointment. I understand that Christmas is a busy time but would have expected this to be reflected in the initial schedule. Always better to under-promise and then over-deliver.
5 January 2026
Reply from mixam.ca
Hi Lynn, Thank you for sharing your feedback and for outlining your experience so clearly. We’re sorry that the estimated shipping dates for this order had to be revised and that this caused disappointment for both you and your client.
Our delivery dates are estimates based on production capacity at the time an order is placed. During particularly busy peak periods, such as the festive season, schedules can change as we replan production to accommodate volume and unforeseen factors. While we always aim to communicate updates as quickly as possible, during these periods we may not be able to do so as promptly as we normally would. For this reason, we strongly encourage customers to let us know about any fixed or critical deadlines at the very start of the order process, as once an order is in production it can become difficult, for us to make adjustments later on. That said, we understand your point about expectation setting, and we appreciate you taking the time to share this perspective.
We’re glad the goodwill refund was received and despite the challenges around timing, we hope you’re pleased with the finished books.
Great quality
Great quality, superb customer service and quick shipping. Will order again in the future.
8 January 2026
Shipping & Printing
The shipping/delivery date got bumped 2 times. Once the order arrived, there was a printing error.
12 January 2026
Reply from mixam.ca
Hi Rose, Thank you for your patience while we worked through this with you. We’re sorry that the Estimated delivery dates had to be revised during our busiest peak season and that you experienced a pagination issue once your order arrived.
From time to time, production schedules do need to be adjusted, and occasionally pages can become mixed during the binding process. While this can happen in print production, we understand how disappointing it is when it affects a finished order. When something does go wrong, we pride ourselves on putting it right as quickly as possible.
We appreciate your understanding and hope that once everything is resolved, you’ll feel satisfied with the final outcome.
Please don’t hesitate to reach out if you need anything further in the meantime.
The books were perfect
The books were perfect! They were beautifully printed and finished. I would definitely get work done there again. Although I had hoped to present these as a Christmas gift, they arrived 3 weeks too late, so will know better next time to give more lead time.
12 January 2026
Not worth it
This is probably my last book with you folks. While I have found the people I’ve dealt with to be friendly and helpful, twice the books have been printed on very heavy paper which makes them heavy to hold, and expensive to ship. Not worth it.
9 January 2026
Reply from mixam.ca
Hi Donald, Thank you for taking the time to share this with us, and I’m really sorry to hear you’re feeling disappointed with the final result. We truly appreciate your kind words about our team, that means a lot to us. Looking back at your order history, it looks like this book was printed on the same paper stock you selected back in January 2024. At the time, you mentioned it felt a little heavy, and discussed reaching out again if you decided to explore other options. A lighter stock, such as 70lb, may be more suitable for what you’re aiming to achieve in terms of weight and shipping costs. We can also see that for your last two orders, you selected a 60lb Uncoated, which may be closer to what you’re looking for overall?
It’s also worth keeping in mind that paper weight can naturally vary by approximately ±10lb, as it’s a manufactured material, which can sometimes make a noticeable difference in the feel of the finished book. We’re always here to help you find the best setup for your project, and we’d be more than happy to talk through paper options in advance if you decide to print again.
Great for the prince
The quality of the print as well as the customer experience during creation and after purchase is great. There is some visible glue between pages at the spine as well of issues in cropping in the spine but all in all I still love the final product!
2 January 2026
Reply from mixam.ca
Hi Kaden, Thank you so much for sharing your feedback, we’re really glad to hear you loved the final product and had a great experience both during creation and after purchase.
If anything doesn’t seem quite right, please feel free to follow the steps outlined in the review invite email this is linked to and log the issue with a few photos. Our team will be happy to take a closer look for you. In some cases, a small amount of glue may be visible near the spine, but we’re always more than happy to review this and make sure everything looks as it should.
Thanks again for taking the time to let us know, we really appreciate it.
First order from mixam ever
First order from mixam ever. Good quality prints for a comic book run. There were small dings and rips which I'm sure if i was a seller I'd be unhappy about so maybe ensure you have QA assurances or set customer expectations. Was not expecting much but this was still above expectations.
8 January 2026
Reply from mixam.ca
Thank you for taking the time to share your experience, and we’re really pleased to hear the print quality exceeded your expectations.
We’re sorry to hear there were some minor dings and rips. If this wasn’t reported to us directly, we wouldn’t have had the chance to look into it at the time. To help us review this properly, please follow the guidance in the review invite email linked to this review and get in touch with our support team, including a few photos of the affected copies.
Once everything is logged, we’ll be happy to take a closer look and see how we can help.
Growing increasingly upset
After placing my order on November 28th it has yet to arrive and my clients are become upset. I was finally told it would ship on the 15th and now today apparently it’s the 21st.
I’m very upset by this!
15 January 2026
Unprompted review
Reply from mixam.ca
Thank you for your message, and we’re sorry for the continued delay and the impact this has had on your clients.
As advised previously, all delivery dates provided are estimated. We’d also like to note that, as mentioned in another review you left on the 5th, there were artwork issues affecting part of the files supplied, which meant we weren’t able to move forward with printing straight away. This has since been fully resolved.
Your order is now moving through the production process. While we are still catching up following the high volume of orders placed during the December period, we’re actively working to complete and dispatch orders as quickly as possible.
We understand how frustrating shifting timelines can be, especially when you’re working to client deadlines, and we appreciate your patience while we get this finalized for you.
Excellent quality printing
Excellent quality printing, packaging and delivery. Company could do a better job of estimating delivery times but I ordered in a busy time of year in December. Delivery date was changed 4 times. Nevertheless, their process is excellent and the quality of the product the same. I'm not sure there is a better company in Canada that does what Mixam does.
8 January 2026
Highly recommended!
There was a slight delay in getting the prints delivered but when I called, they expedited it. The customer care from beginning to end was fantastic and the product is phenomenal. I highly recommend this print service.
7 January 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.