M J Kloss Painters & Decorators Reviews 

126
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their efficiency, punctuality, and meticulous attention to detail. The quality of the work is frequently described as excellent, with many appreciating the high standards achieved and the transformative results. Reviewers also commend the excellent service from start to finish, noting clear communication, efficient estimates, and a tidy work environment. However, some customers also noted that the overall service did not always align with initial expectations set during the quoting stage, particularly regarding the use of subcontractors and the level of follow-up support.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the efficiency, professionalism, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed some replastering work done and some painting at our rental property in Fulham. Felix met me and provided a quote, which was reasonable, so I gave him the go ahead. His team did a great job,... See more

Rated 5 out of 5 stars

The whole process of working with MJKloss was a positive one. The estimate was carried out efficiently and speedily. Eddie, the manager, communicated well throughout the job. The painters, Danny and N... See more

Rated 5 out of 5 stars

Great communication from start to finish from the team, promt response to queries, quotes, colour matching, booking etc. Craig our decorator did a fantastic job on the front of our house and front... See more

Company replied

Rated 5 out of 5 stars

Really good company. I had 2 decorators in for two separate jobs. Both were excellent, friendly, reliable and did a fantastic job. I had doors, door frames and bannisters painted, wallpaper stripped a... See more

Company replied


Company details

  1. Painter

Information provided by various external sources

Professional residential & commercial painter and decorator in London. Interior and exterior services. Free quotations. Checkatrade registered.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

126 reviews

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1-star

No recent history of asking for reviews

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4.7

All reviews

(126)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Top notch painters and decorators…

I would highly recommend M J Kloss to anyone looking for a top-notch painting service. They have a selection of lots of excellent painters and decorators, and because they are a larger company their quality control is second to none. We have used them at least five times over the years and have always been happy.

9 October 2024
Unprompted review
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Reply from M J Kloss Painters & Decorators

Thank you so much for your ongoing business and heart warming words. Kind regards. Mark Kloss

Rated 5 out of 5 stars

I have used this company before so I…

I have used this company before so I had 100% faith and trust in them doing a great job rebuilding and painting my porch. They are efficient, professional and easy to communicate with. The job was done on time with attention to detail and I would definitely use them again.

2 September 2024
Unprompted review
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Reply from M J Kloss Painters & Decorators

Dear Ms Black, Thank you for your lovely review. I look forward to doing more decorating for you in the future. Kind regards. Mark Kloss

Rated 2 out of 5 stars

Expensive company for a mediocre job done…

We had the internal communal area in our building decorated by M J Kloss as they were the cheapest between 2 expensive quotes. Once the quote was allocated to them they added additional costs (scaffolding) that suddenly was needed. Despite my objections about this company to the managing agent and a few adjustments, the managing agent decided to go ahead with them. With much delay and all fully prepaid, the work was finally done 3 months later. The result is mediocre and to a level that can be achieved by any DIY person (some areas not prepared properly, sloppy finish with splashes on door handles, hinges etc..) My final conclusion is. Expensive company for a bad job.

30 August 2024
Unprompted review
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Reply from M J Kloss Painters & Decorators

Dear Mr Pinte, I am sorry you were not happy with our service and would certainly be willing for my Quality Control Manager to visit, go over and put right any works you felt wasn't up to scratch, under our 2-year guarantee. I would also like to clarify the reason for the delay being because we were told to postone our starting date by the management company until they had rececieved the money from the leaseholders. Kind regards. Mark Kloss

Rated 5 out of 5 stars

A good job done at a fair price.

M.J. Kloss are a long established local company and we have returned to them knowing their quality and reliability. We will be happy to use them again and recommend without hesitation.

28 August 2024
Unprompted review
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Reply from M J Kloss Painters & Decorators

Dear Martin, thank you for a very gratifying review. Kind regards Mark Kloss

Rated 5 out of 5 stars

Tony Dan and Jess were all very…

Tony Dan and Jess were all very efficient I would recommend also use again great standard of work .
Thank you

9 August 2024
Unprompted review
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Reply from M J Kloss Painters & Decorators

Dear Ms Bridgeman, thank you for your encouraging review. I have passed this on to the Production Manager. Kind regards. Mark Kloss

Rated 5 out of 5 stars

Excellent service from start to finish.

Tony was super friendly and gave a really detailed quote. The team fitted us in pretty much immediately and sent lots of paint samples and then Radek did a fantastic job of our hallway, stairs and landing. All the surfaces were great and it looks amazing. I would definitely use them again and wouldn’t hesitate to recommend.

28 August 2024
Unprompted review
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Reply from M J Kloss Painters & Decorators

Dear Ms Le Brocq. Thank you for your encouraging review, it was much appreciated. Kind regards. Mark Kloss

Rated 5 out of 5 stars

We contacted MJ Kloss needing to…

We contacted MJ Kloss needing to decorate our two kids' small bedrooms, which had some quite intricate bits around shelving, plus our lounge, dining room and spare bedroom. The first two rooms needed to be done quickly, and the estimator came out within 24 hrs, on a Friday late afternoon, and we had a full quote on Monday morning, by email. Great service, and all detailed down room by room.

The bedroom work was booked to start within a fortnight - something the other decorator we'd contacted could not do. And then the bigger work downstairs had to be done on very specific days, in between flooring being removed, and new flooring going back down. This was a tight window, but again, it was no problem, and they put two chaps on the job and one of them worked a Saturday to get it all done. In fact, they finished early!

Quality of workmanship was of the highest order, and all members of the team were incredibly clean and tidy, and a pleasure to have working in our property.

A huge thank you to the guys for a fantastic job. We wouldn't hesitate to use them again.

28 June 2024
Unprompted review
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Reply from M J Kloss Painters & Decorators

Dear James, thank you for your lovely review. I have passed this on to Felix and Andy. Kind regards. Mark Kloss

Rated 5 out of 5 stars

Exterior painting of house

Eric was efficient, fast working, clean and tidy. Whole team were easy to contact to discuss anything regarding the job. House looks clean and refreshed now.

21 May 2024
Unprompted review
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Reply from M J Kloss Painters & Decorators

Dear Lorraine, thank you so much for your encouraging review. Kind regards. Mark Kloss

Rated 5 out of 5 stars

So happy with the work done

So happy with the work done. Danny worked really hard, preparing meticulously and the finished result was excellent. The company were so helpful, and kept in touch throughout the work. Would highly recommend.

3 June 2024
Unprompted review
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Reply from M J Kloss Painters & Decorators

Dear Lizzy, Thank you for your encouraging review, and look forward to hearing from you again. Kind regards. Mark Kloss

Rated 5 out of 5 stars

Professional job well done

Professional job well done, on time, within budget. Thanks to Ed and Craig who prepared and painted all walls, ceilings and woodwork in my lounge, kitchen, hall, landing and staircase, leaving tidily at end of each day. If you want to be sure of a good job, this is the place to come.

7 May 2024
Unprompted review
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Reply from M J Kloss Painters & Decorators

Dear Mr Moran. Thank you for your much appreciated review. Kind regards. Mark Kloss

Rated 5 out of 5 stars

Great customer service

From the initial estimate to the actual painting of the exterior of our house the staff at Kloss were excellent. The painter Danny was hard working and conscientious and has done a magnificent job.

29 April 2024
Unprompted review
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Reply from M J Kloss Painters & Decorators

Dear Sheila, I'm pleased to have provided a good service and thank you for your kind words. All the best. Mark Kloss

Rated 5 out of 5 stars

Excellent service throughout the whole…

Excellent service throughout the whole process, great decorators, fast & efficient and super tidy. Highly recommend this company. All the neighbours were impressed as well and no doubt this will generate more work for them.😃👍🏻

29 March 2024
Unprompted review
Rated 5 out of 5 stars

Happy Customer

From quotation to completion the team and MJ Kloss were all very professional, helpful polite and efficient. I will definitely use them again . The job was finished in good time and the decorating was carried out to a high standard. Thank you for making the whole process very easy

22 February 2024
Unprompted review
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Reply from M J Kloss Painters & Decorators

Thank you very much for your kind review. Sincerely. Mark Kloss

Rated 5 out of 5 stars

5 Star Job

Ed the decorator was fantastic.

The work was meticulous and the finished product outstanding.

The service and planning offered by the team at the office was also exemplary.

Would highly recommend to anyone wanting work done in their home.

30 January 2024
Unprompted review
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Reply from M J Kloss Painters & Decorators

Dear sir,

Thank you very much for your kind review. Best wishes. Mark Kloss

Rated 5 out of 5 stars

Kloss delivered as always

Kloss delivered as always. They are a very good decorating company and all their workers are extremely friendly and helpful. I have used Kloss many times and can highly recommend them.

29 January 2024
Unprompted review
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Reply from M J Kloss Painters & Decorators

Dear Catherine, I'm so happy to read your satisfied review. We do try that bit harder. Kind regards,. Mark Kloss

Rated 5 out of 5 stars

Excellent work to a very high standard.

MJ Kloss' work in my flat was of an excellent standard, with prompt, courteous and hard-working staff. The work was completed earlier than expected, and I was kept fully up to date throughout from original quote visit to final invoice.
I was delighted - I'll definitely use them again.

9 January 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic decorators

Rob and Petro were faultless at what they did - both were lovely, punctual, neat and did a fantastic job in our open plan kitchen diner, despite the high ceilings and some protrusions due to settling in of a new build in the walls and roof! They went above and beyond to help where they could (due to a broken washing machine) and I really enjoyed having them over. They were polite and trustworthy, kept to themselves and always put the furniture back to how it was each evening before they left. I would highly recommend them to anyone.

12 January 2024
Unprompted review

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