First: you carry quality pieces. 2nd the price was a bit irresistible. 3rd the chat/email was top notch: quick, specific, helpful. 4: you allowed us a pick-up time during your non-regular open hours.... See more
Company replied
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See what reviewers are saying
The product I bought was categorized as UNUSED. However when I open the package, the item seems customer return. Some of the parts were not even disassemble and properly packed. There were visible da... See more
Overall very good experience. Definitely will use again. 4 stars, because when choosing delivery would prefer to know that’s they don’t bring it in the apartment. Otherwise would be happy to pay extra... See more
Really good prices and furniture pieces, however the shipping was quite poor. My order was a couple weeks late and missing one piece (the piece arrived a few days after the majority of the order). Ot... See more
Company details
Written by the company
The marketplace that removes the hassle of buying and reselling pre-loved furniture. Extending the life of great design since 2019.
Contact info
Finland
- hello@mjuk.com
- mjuk.com
Shipping was free
The shipping company made a mistake with the delivery, so I did not have to pay for it. The chair arrived in good order, but it was described as beige, and is more gray or taupe, otherwise just as pictured, im good condition.
27 February 2023
Reply from Mjuk
Hi Terri !
Thank you for your feedback ! My apologies about the mistake in product info, happy to hear everything else worked out :)
Have a lovely day !
Kind regards - Roosa, Mjuk
Great customer service!
9 February 2023
Reply from Mjuk
Hi Anna !
Thank you for your feedback ! Lovely to hear ! :)
Have a lovely day !
Kind regards Roosa, Mjuk
Easy, reliable and smart service 10/10
Mjuk was very helpfull in my case , i managed to get my old furnitures sold and without so much hustle from my side. Simple and most effective way to get rid of home furnitures. The comminication was super Easy to understand and the personel were very friendly in all intances. I shall recommend mjuk to other people. Shall use this service again definately.
14 February 2023
Reply from Mjuk
Hi Valentina!
Thank you so much for leaving a review – we are very happy to hear everything went well and that you were pleased with the service. :)
Have a lovely day!
Best,
Henna / Mjuk
Really bad service…
I bought an armchair from the company with shipping to Turku. Apparently the only delivery time was on Fridays between 10 and 16 o’clock. I contacted customer service stating that I am unable to be at home a this time because of work. I asked if there is any possibility to change the delivery time. I got the answer that that deliveries are only made on Fridays between 10 and 16 o’clock. I then arranged so that there would be a person at home to receive the armchair at the original delivery time. Unfortunately though on the same day of the delivery I was informed that the chair was sold out and the order was canceled. Needless to say I would not recommend this company to anybody and I will certainly not buy anything from them again.
12 January 2023
Unprompted review
Reply from Mjuk
Hi Ludwig!
Thank you for your review and our sincere apologies for the inconvenience.
At Mjuk we take all feedback seriously and strive to provide the best possible service to our customers. We are sorry that we did not meet your expectations on this occasion.
Please know that we are taking steps to address the issues you raised and to prevent similar issues from happening in the future.
If you have any further questions or concerns, please do not hesitate to contact our support at asiakaspalvelu@mjuk.fi. We are always here to help.
Kind regards,
Henna / Mjuk
circular, smooth and easy!
In general I love their business idea, buying something pre loved instead of something new. They offer a wide spread of furniture and interior to reasonable prices. I bought a piece of furniture which was delivered within two weeks from another country, the shipping was affordable too. Super smooth!
30 December 2022
Great deal with matching customer…
Great deal with matching customer service, super happy with my purchase.
24 November 2022
Reply from Mjuk
Hi Inge! Thank you so much for your kind feedback! This really made our day! :) Isa / Mjuk
Mjuk is the most flexible
Mjuk is the most flexible, friendly and precise furniture shop ever. Warmly recommending.
8 December 2022
Unprompted review
Reply from Mjuk
Hi Tula! Awesome to hear such feedback, we appreciate it! :) Thank you - Isa / Mjuk
Reply from Mjuk
Hi Maiju! Thank you for your feedback! The changed world situation has increased also transport prices and we are constantly working very hard to find a way in the future lower shipping costs. Isa / Mjuk
To receive my money after my product…
To receive my money after my product was sold it took 3 months to get it. And in there website it's said 14 days. So if you can wait then it's ok if not then I don't recommend it.
10 December 2022
Reply from Mjuk
Hi! Thank you for your feedback and apologies for the delay with your payment. The payment of sales revenue can take sometimes up to 1-2 months. This is influenced, among other things for example by the speed of delivery to the buyer. Sometimes, if the product is delivered to the buyer in another country, delivery can take up to 3-4 weeks. Once the delivery has been made, the buyer's 14-day right of return begins. At the end of right of return sale is confimer - we pay sales revenue twice a month: on the 15th and on the last day of the month. It is not appropriate to allow the seller to wait for the payment of the proceeds of the sale. - We will go this trough our team so we can develope our operations Regrds, Isa / Mjuk
Efficient sale of used furniture
27 November 2022
Reply from Mjuk
Hi Ludmila! Thank you for feedback - we really appreciate that very much! Isa / Mjuk
Great
Great! I love the kitchen table, everything went smoothly from the order to the delivery.
24 November 2022
Reply from Mjuk
Hi Sebastian! Thank you so much from your feedback! :) Isa / Mjuk
The products came fast
The products came fast - but got damaged on the delivery. Fast response and got a little compensation, but left a feeling that its not so easy to buy used-furbiture without seeing it.
24 November 2022
Reply from Mjuk
Hi Maria! Thank you for your feedback. We are sorry to hear that your order has been damaged during transport - we always try to transport the goods as gently as possible. We try to develop our service so that in the future it would be even easier to buy products online. Best regrds, Isa / Mjuk
Everything went smoothly
Everything went smoothly. The table I purchased was in good condition, the service in the warehouse was good. The only thing which did not go well was the invoicing. There was supposed to be a 10% discount and the price on the Mjuk page was 61 euros but I was invoiced 68 euros. I wonder why the price was higher than informed?
28 November 2022
Reply from Mjuk
Hi!
Thank you for your feedback! Did you have a discount code that you'd have liked to use in the order? It seems that is has not registered in the order. I have now added the 10% in your order - you'll receive the refund in a few days - I hope this is okay!
Best,
Aino / Mjuk
Extremely good service
Brilliant experience, very polite and friendly delivery service. Item arrived as described and overall I am very happy with everything. I will definitely recommend Mjuk to my friends and family!
27 November 2022
Reply from Mjuk
Hello!
We are very thankful that you took time to write this review - we really appreciate it! :) I'm happy to hear that everything went well. I hope you enjoy your new furniture!
Aino / Mjuk
Never again
Never again. Blocket is so much better. The share Mjuk gives to the seller is ridiculous. Very disappointed.
15 November 2022
Reply from Mjuk
Hi Philippe! Thank you for your feedback. Sad to hear that we've failed for you - our business idea is different from blocket because the service we offer sets us apart from blocket. Regards, Isa / Mjuk
Product is just as pictured
Product is just as pictured, delivery happened as promised and they had great customer service. Absolutely in love with the sofa we got!
1 December 2022
Reply from Mjuk
Hey!
We are so happy to hear that you are in love with the sofa you purchased! Thank you so much for taking time to write this review - we really appreciate it! :)
Aino / Mjuk
Great approach and very very helpful…
Great approach and very very helpful attitude from the staff! Much appreciatet by me :-)
28 November 2022
Reply from Mjuk
Hi Caroline! Thank you for your feedback! We really appreciate it! :) Isa / Mjuk
Ornäs Pedro kangasnojatuoli oranssi
I am very happy with Mjuk services! Fast and efficient delivery, the product was true to the photos, clean and in a good shape. I also got 10% discount on my next purchase which I will use for sure!
17 November 2022
Reply from Mjuk
Hi!
Thank you so much for the lovely feedback - we really appreciate it! :)
Aino / Mjuk
Excellent service and quality of furniture
Friendly, punctual delivery and furniture true to description and pictures
27 November 2022
Reply from Mjuk
Hey!
We'd like to thank you for the nice feedback - we really appreciate that you took time to leave it! :)
Aino / Mjuk
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