Mjuk Reviews 

Great products, great price, great custumer service and updates

The customer support was really good and I had a great shopping experience.
The delivery was sadly not as smooth. The planned date was missed and a whole vacation day taken for nothing. Without anyone reaching out to me, neither Mjuk nor DHL.
Then, a day later, the DHL delivery driver dropped off the pallet full of goods right in the way infront of my door and disappeared. As I am living alone I asked the Mjuk service personal several weeks in advance if it is possible to organize a delivery service that supports me in moving all the furniture into my apartment. This, of course, was promised but sadly never happened.

Also, for my couch there is a foot missing, which is very unfortunate as the full stability of the structure is compromised by this..

All in all, the goods I bought of Mjuk are all in good conditions and definitely worth the price. I am a bit disappointed with the delivery service though.

Regards,
Max

Delivery has still not arrived even though the order was placed 17 days ago ( 6-13 days were the delivery times indicated on the webpage). I have asked for estimation after 6 days and more information but only received a tracking number saying that it has been shipped with no estimation. I really hope the product is as described on the webpage once it arrives, but I severely doubt the information now based on my experience. Would not recommend.

A bit disappointed by the whole experience, honestly. We purchased a lamp roughly a month ago and spoilers it turned out to be a fake..
The lamp arrived quite fast, in it’s « original box ». However we were a bit surprised to see that the quality of the lamp was mediocre and it needed a light bulb when the sales page mentioned a built-in led lamp with a dimmer. It got us a bit curious, did we purchase a vintage version of the lamp? we started investigating on internet, looking up on other second hand websites, comparing pictures and designs, but we simply couldn’t find the lamp that was sitting in our living room. We figured that the only way to be sure that this was an original was to send a message to the brand itself and the next day in our mail box, there it was, the verdict... the lamp was a fake, certified by the grandson of the designer himself. if it wasn’t for our curiosity we would have not probably realized straight away that this lamp was not the original one, so please pay attention when you purchase something from Mjuk and double check labels and stamps if any. The customer service guaranteed us that they would investigate the incident and offered to ship the lamp back straight away and refund our money. It however took another 10d + emailing back and forth with them about the refund to make sure the money was coming back, as there was an issue there as well apparently. (We still havn’t received the money to this day)

So a bit of a mixed feeling about the whole experience, it’s unfortunate that we purchased a fake but they didn’t seem to have checked the lamp when they received it. The customer service was quite reactive and apologetic about the whole situation and it was a bit unfortunate that we needed to poke them again about the refund. :(

Great concept, good offerings and customer service is responsive

I have not received my package yet. When placing the order there was no option for home delivery. It has been an over week and I have not received a link to track the delivery of my order. I have contacted customer support and no answer.

Delayed delivery still no idea when will arrive

Always good stuff!

Great products, good, warm and welcoming service.

Found an unique bar stool with very reasonable price. All process was smooth and delivery fast.

Bough a sofa, got it in a week. Loved the service and the delivery guys were really nice.

Product is as expected and with free shipping

Good delivery, clear process. Taking contact was not easy, seeing the item before home delivery was tricky and imperfect

Product is exactly as described and shown in photos - classy design as expected.

I have not received any shipping details and I have not received my order.

Great service and helpful carriers helped with carrying the product all the way to 4th floor! 5/5.

The damage in the corners were a bit more nuanced then it was visible in the images, so there goes 4/5.

This is the worst site I have ever ordered from, the delivery was very late and finally when the stool arrived it was the wrong color. The communication via email was very difficult and slow.