Men's Luxury Outlet Reviews 657

Terrible customer service. More of a scam company. Bought the shoes yesterday and tried to get a refund, but supposedly same BS that everyone here is experiencing. We can't refund it bc it's in production??? Makes no sense bc it says order is unfulfilled and it has been no less than 24hrs. Save yourself the hassle and don't purchase from this company if they are even a real company.

They have absolutely horrible customer service and they definitely have a site full of lies. First of all their site clearly states that orders will ship same day or next business day depending on the time it was placed. Placed 2 separate orders for 3 shoes. 6 days later, nothing has shipped. Reached out to customer service for a cancellation, which according to their FAQs on the site states that orders can be cancelled and refunded so long as they have not shipped, which they haven’t. Yet the person that responded to my request declined to do so and gave some bs excuse. And told me I basically have to wait 2 weeks just. For it to ship then go through the return process. I’m excuse me, your supply chain and production issues are not my problem as the consumer. So forcing me to be inconvenienced for your shortcomings in not acceptable. I will be disputing all charges with my card company since you all refuse to cancel and refund the order since nothing I paid for in received and you’re being difficult.

Horrible customer service, company has stolen money from us.

The product is good the c only v thing bi don't v like is the long shipping time. 14 business days just to ship out, that's more than 2 weeks..

I still have not received my order purchased well over a month ago.

I ordered my shoes in October 2022. Thank you for the free shoes very nice. I got a email my originals on the way I still haven’t received them please reply and tell me where they are😢MLO

It took so long to get finally get my package i order it in November 30 and didn't get it until march 07 which is unacceptable time frame to get your package.

ordered a pair of shoes for my daughter for her Christmas gift. I am yet to receive it in almost 4 months. No email from the merchant to advise me of the delay

It’s going on a month and I still haven’t received the shoes. Bought shoes from here before and the experience was better but this time has been really bad.

What went wrong is that I never received my merchandise. This is my last cry out for help. After that I'm taking it to my social media platform....
Sincerely
Stancini...

My last order never showed up. Company requires it be missing for 90 days before they will issue a refund or replacement. Im ay 112 days. Had to threaten company with FTC and BBB complaints to finally get my refund. Shoes are amazing if they ever show up

It's been a over 5 weeks, still no shoes

If I could submit a negative rating for MLO shoes, I would. I ordered shoes for my daughter in July 2022 and after 8 months of false tracking information, refusing to provide any proof of shipping the product and refusal to refund the purchase price, the company has now given me a false claim of delivery.
DO NOT give this company your business. It is fraudulent.

What everyone else who gave a 1 star (or less of that was possible). No one calls, only emails (and THAT AFTER YOU AS THE CONSUMER REACH OUT) With some of the same jargon bull$!#@. The order has been shipped so no refund is available. They must be the first company with a shipping warehouse on Jupiter. 2 pairs ordered late Nov 22; I received one, but my grandson didn't like them.
TWELVE DOLLARS LOST IN RETURNING THEM. STILL no receipt of the 2nd pair, AS WELL the FREE" pair that was offered. I just want my money back.
This seems worth a class action lawsuit.

I bought these shoes in Dec 2022 and the first pair got lost. After email them 4 or 5 time. They would say they are on the way. Finally they sent me a new pair after 6-8 weeks later. They came in and they was to big. I emailed them and responce was you can return them but you pay for shipping but they have to go to China and the ups store said they don't ship to China and it will probally cost you 200.00 to send back. Or they said you pick them shoes and give to a friend and we will send you a new pair for 35.00. But they havent refunded them. I emailed them and they said you get two pair for 35.00. I am not the stupid. They want you pay 115.00 total for shoes. I emailed them several times and the people working there are stupid too. I would and will never buy them shoes and I contacted my credit card and they think they are crazy too. I am going to spread the word about these shoes.

I bought shoes for my kid for Christmas back in November 2022. It is March 2023 and I still haven't received them. I keep emailing the company but they keep telling me that the item shipped and can't be refunded. They said that in order for them to be deemed lost, I would have to wait 90 days. I emailed them this week and they still tell me that they wont refund my money. There hasn't been any status update at all or where the shoes are at in shipping. Please don't order from this company. They are nothing but a scam! It is now March 2025 and I still haven't received the shoes nor the free pair that they said that they would send. Truly a scam!

SCAM !!! Bought sneakers in Dec22, and 3
months later have not arrived. They are telling for past 2 months now that item has already been shipped, and cannot do reimbursement. They say they will provide shipping number when available, which never comes. Do not do business with this Company. It's either a SCAM or one of the worst managed companies ever.

I never received my sneakers. Still waiting for a response email.

comfiest sneakers. my favorite indoor running sneakers. so light