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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting their sturdiness and effectiveness in meeting specific needs. Many consumers also commend the swift delivery service, noting that items arrive quickly and are well-packaged. The company's service, from sales to after-sales support, is frequently described as excellent, with staff being helpful, knowledgeable, and going above and beyond. However, some customers experienced significant dissatisfaction with order fulfillment and installation scheduling. A few people reported issues with promised delivery and installation dates not being met, leading to considerable inconvenience and frustration due to apparent logistical problems.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praised the quality and functionality of... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Quality

Users describe positive interactions with quality. Customers frequently praise the good quality of items,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent sales and... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of online ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you for my new (replacement) Day's metal walking stick. I've been a stick-user for years, being born disabled, and I'm about to go on holiday... The new stick will be so reassuring - strong w... See more

Rated 5 out of 5 stars

Speedy dispatch and therefore quick delivery. Ordered Monday evening. With me on Wednesday evening. Ordered black orthopedic walking stick, even better that it had shock absorbing qualities. I have no... See more

Rated 5 out of 5 stars

Dad's powered wheelchair developed a fault late on Christmas Eve. I called on Boxing Day, expecting to leave a message, to my surprise Nicola answered and by lunchtime on the same day, Dad's wheelc... See more

Rated 5 out of 5 stars

we looked at a powered wheel chair from this company the staff shown us different ones and advised us on points we had never thought of, as this was a first time we had purchased a chair they ca... See more


Company details

  1. #32 of 70 best companies in Mobility equipment supplier

Written by the company

Established in 2002, we are a genuinely independent, family owned & run business with an emphasis on good old fashioned, friendly, personal service & high-quality customer care. We recognise that there isn’t a ‘one size fits all’ solution to our customers’ needs. Your personal situation is important to us & we will always go the extra mile, wherever possible, to help you out. That’s why we have a selection of products in every category, treat everyone as an individual & continually try to find the right solution for your particular problem. Unlike Internet only companies where you have to guess the suitability of a product, you can come along to our showroom in Blaby, Leicestershire to actually see & try out most of our products before you buy to be sure that they really are right for you. At our showroom you will find a huge variety of mobility products on display including scooters, powerchairs, wheelchairs, riser/recliner chairs, high seated chairs, electric adjustable/profiling beds, daily living aids, wheelchair & scooter accessories together with a selection Cosyfeet wide-fitting shoes, socks & hosiery. We are happy to give demonstrations on any of the products we stock, most of which are available to take away on the day. We also keep a large stock of tyres, tubes, castors & batteries. We follow every sale through from start to finish ourselves including delivery & setup where required. We sell stairlifts too which are surveyed, fitted & maintained by our own engineers so you always know who you are dealing with. The Handicare 1100 is available from stock so this straight stairlift can be fitted the same day if required. But our service does not end once you have purchased a product either; we offer the very highest standards of aftersales care to give our customers peace of mind, meaning they can enjoy our products without any worries. If you do have a problem with your product, we are only a phone call away, so you don’t have to wait weeks to get it looked at. Because we’re local we’re always there for you. We also offer servicing and repairs on most makes of scooters, powerchairs, stairlifts & wheelchairs even if they haven’t been purchased from us. If you need any further advice or information about the products we sell, please don’t hesitate to visit our showroom or call us on 0116 278 4422 & we will be happy to assist you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

86 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

A great small company.

Extremely helpful and Nicola called me back very promptly to answer all the queries I had.
I received delivery of my order in a couple of days.
It was a change to speak to someone who genuinely wanted to be helpful rather than trying to get me off the phone asap as so often happens these days.
A small company that deserves to be successful.
Many thanks.

18 August 2025
Rated 5 out of 5 stars

Quick delivery fantastic value for money

Speedy dispatch and therefore quick delivery. Ordered Monday evening. With me on Wednesday evening. Ordered black orthopedic walking stick, even better that it had shock absorbing qualities. I have not yet used it for a long day yet but feels comfortable and half the price of the one I was originally looking at. The company delivered quickly the items are as described with lots of choice. Currently spray painting the stick to better suit my personality. I wouldn't hesitate to order again.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

I bought a errand pro mobility scooter…

I bought a errand pro mobility scooter from this company
The company was extremely helpful and l had to wait for it to arrive they said July and July it was they were excellent the delivery excellent was on time. The scooter is excellent for the price long mileage shock exhaubors very comfortable very pleased with my purchase.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

service

we looked at a powered wheel chair from this company the staff shown us different ones and advised us on points we had never thought of, as this was a first time we had purchased a chair
they came 2 days later to my mothers home with the chair to do an assessment to make sure every thing was ok. the service from the team at this company from the shop staff to the lady who came out was exceptional nothing was to much trouble for all of them .
they took are payment after we were happy that everything was ok with the chair the service was brilliant a big thank you to all your staff

4 June 2025
Unprompted review
Rated 5 out of 5 stars

A great service by great staff

A great service by great staff, Becky at Blaby in particular went the extra mile when helping sort minor repairs. She constantly updated me by telephone and was always polite and courteous and was empathetic and understanding. Thankyou! I wouldn't hesitate to recommend the company for great customer service.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

The lady was very nice, helpful and knowledgeable and gave us excellent service during our visit. She guided us in choosing the perfect wheelchair for our needs.
I would definitely recommend you to others.

2 May 2025
Unprompted review

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