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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting their sturdiness and effectiveness in meeting specific needs. Many consumers also commend the swift delivery service, noting that items arrive quickly and are well-packaged. The company's service, from sales to after-sales support, is frequently described as excellent, with staff being helpful, knowledgeable, and going above and beyond. However, some customers experienced significant dissatisfaction with order fulfillment and installation scheduling. A few people reported issues with promised delivery and installation dates not being met, leading to considerable inconvenience and frustration due to apparent logistical problems.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praised the quality and functionality of... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Quality

Users describe positive interactions with quality. Customers frequently praise the good quality of items,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent sales and... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of online ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you for my new (replacement) Day's metal walking stick. I've been a stick-user for years, being born disabled, and I'm about to go on holiday... The new stick will be so reassuring - strong w... See more

Rated 5 out of 5 stars

Speedy dispatch and therefore quick delivery. Ordered Monday evening. With me on Wednesday evening. Ordered black orthopedic walking stick, even better that it had shock absorbing qualities. I have no... See more

Rated 5 out of 5 stars

Dad's powered wheelchair developed a fault late on Christmas Eve. I called on Boxing Day, expecting to leave a message, to my surprise Nicola answered and by lunchtime on the same day, Dad's wheelc... See more

Rated 5 out of 5 stars

we looked at a powered wheel chair from this company the staff shown us different ones and advised us on points we had never thought of, as this was a first time we had purchased a chair they ca... See more


Company details

  1. #32 of 70 best companies in Mobility equipment supplier

Written by the company

Established in 2002, we are a genuinely independent, family owned & run business with an emphasis on good old fashioned, friendly, personal service & high-quality customer care. We recognise that there isn’t a ‘one size fits all’ solution to our customers’ needs. Your personal situation is important to us & we will always go the extra mile, wherever possible, to help you out. That’s why we have a selection of products in every category, treat everyone as an individual & continually try to find the right solution for your particular problem. Unlike Internet only companies where you have to guess the suitability of a product, you can come along to our showroom in Blaby, Leicestershire to actually see & try out most of our products before you buy to be sure that they really are right for you. At our showroom you will find a huge variety of mobility products on display including scooters, powerchairs, wheelchairs, riser/recliner chairs, high seated chairs, electric adjustable/profiling beds, daily living aids, wheelchair & scooter accessories together with a selection Cosyfeet wide-fitting shoes, socks & hosiery. We are happy to give demonstrations on any of the products we stock, most of which are available to take away on the day. We also keep a large stock of tyres, tubes, castors & batteries. We follow every sale through from start to finish ourselves including delivery & setup where required. We sell stairlifts too which are surveyed, fitted & maintained by our own engineers so you always know who you are dealing with. The Handicare 1100 is available from stock so this straight stairlift can be fitted the same day if required. But our service does not end once you have purchased a product either; we offer the very highest standards of aftersales care to give our customers peace of mind, meaning they can enjoy our products without any worries. If you do have a problem with your product, we are only a phone call away, so you don’t have to wait weeks to get it looked at. Because we’re local we’re always there for you. We also offer servicing and repairs on most makes of scooters, powerchairs, stairlifts & wheelchairs even if they haven’t been purchased from us. If you need any further advice or information about the products we sell, please don’t hesitate to visit our showroom or call us on 0116 278 4422 & we will be happy to assist you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

86 reviews

5-star
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Rated 5 out of 5 stars

Extremely pleased with whole service

Rollator was for my 89 year old Mum, it was easy to order, a quick delivery service and the price for this specific rollator was cheaper than any local mobility shops. Great piece of equipment and my Mum is extremely pleased with it.

4 September 2024
Rated 5 out of 5 stars

My father needed an electric bed

My father needed an electric bed after a fall , so I popped down to the showroom & was greeted by Nicola who fully explained our option's.
The service we received was second to none by both Nicola & her father.
They were professional, friendly & prompt & bent over backwards to ensure my father was fully happy with his new bed.
We have had various products from them over the years & would highly recommend them.
Faultless. Thank you both

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Had a stairlift fitted today.

Had a stairlift fitted today, excellent service, lovely people. In my opinion if you need anything to do with mobility these are the people to choose. Just a fantastic prompt, friendly service.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have had many dealings with both Nicola and her dad who have always been extremely helpful, reliable and prompt.
I would highly recommend

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Fast prompt and much cheaper than…

Fast prompt and much cheaper than Amazon and eBay.
value for money excellent.
purchased for 90 year old parents who have no access to internet so being able to purchase VAT free for them is excellent.

I recommend to any one

13 July 2024
Mobile Mobility logo

Reply from Mobile Mobility

Thank you for your kind words. If you require any further assistance or have any queries please don't hesitate to contact us.

Rated 5 out of 5 stars

Mum and daughter Sarah

I shop there with my daughter for her mobility scooters and any aids she needs. Her most recent purchase being a new wheelchair. They are always helpful and pleased to see us ,they make us feel welcome and always remember us. Any problems or service needed they are on the end of the phone. We do not even think of going anywhere else now.

3 April 2024
Unprompted review
Mobile Mobility logo

Reply from Mobile Mobility

Thank you for your kind words. If you require any further assistance or have any queries please don't hesitate to contact us.

Rated 5 out of 5 stars

Was looking for a kettle for my 82 year…

Was looking for a kettle for my 82 year old mother found mobile mobility site good selection of products good prices ordering process easy and delivered in good time.

29 June 2024
Mobile Mobility logo

Reply from Mobile Mobility

Thank you for your kind words. If you require any further assistance or have any queries please don't hesitate to contact us.

Rated 5 out of 5 stars

Amazing Service

I can highly recommend ’Mobile Mobility’, from my own personal experiences as a Customer for many years now. I’ve had about 4 Scooters, a Wheelchair, electric bed and other accessories too. My Father in Law also purchased his Scooter from there. I’ve never had any issues at all and if I’ve had any questions or needed anything checking or attending to, then Nicola and her family are always there to help and will do whatever is needed. My Annual Service is done at home too. I can only endorse and recommend this very helpful and friendly Company.
Regards, Eddie Criglington.

18 December 2023
Unprompted review
Mobile Mobility logo

Reply from Mobile Mobility

Thank you for your kind words. If you require any further assistance or have any queries please don't hesitate to contact us.

Rated 5 out of 5 stars

Amazing Family business

So pleased I found this family run company who have been amazing . My fathers first mobility scooter the advice and understanding through every aspect and Nicola even asking how he was getting on with his scooter when i later spoke to her. Nothing is too much trouble and so helpful. I cannot recommend them highly enough. After finding this family run business you are definitely an individual not a number to them Thank you all for your help.

2 July 2024
Unprompted review
Mobile Mobility logo

Reply from Mobile Mobility

Thank you for your kind words. If you require any further assistance or have any queries please don't hesitate to contact us.

Rated 5 out of 5 stars

So Helpful

What a lovely family run business. Nicola and Richard are just so friendly helpful and kind, nothing is too much trouble for them. Professional and efficient.
I have had a Mobilty Scooter and Stairlift from them
Customer service is excellent
I Would highly recommend this Company.

3 November 2023
Unprompted review
Mobile Mobility logo

Reply from Mobile Mobility

Thank you for your kind words. If you require any further assistance or have any queries please don't hesitate to contact us.

Rated 5 out of 5 stars

Excellent service with our stairlift.

Excellent service with our stairlift.
I rang for an appointment, they came out the same day. They were very professional when they visited. Measured up, explained everything in detail and left us with a brochure. There was no pressure to order on the day. We decided to go ahead and they came the very next day and within an hour and half it was fitted. The whole process has been very easy and efficient, we wish we had ordered one sooner. We would definitely recommend them and will certainly be using them in the future.

13 June 2024
Unprompted review
Mobile Mobility logo

Reply from Mobile Mobility

Thank you for your kind words, we are thrilled to hear that you are happy with your stairlift. If you require any further assistance or have any queries please don't hesitate to contact us.

Rated 5 out of 5 stars

The team are very friendly

The team are very friendly . They have so much knowledge about their products . When you tell them your disability they know exactly what you need . You have multiple choices . They service your mobility scooters / power chairs yearly . If you have any problems with your power chair you ring them up and they’ll sort it out for you . They are a lovely family run business . They are always happy to help you . I’ve been using them about 7 years now .

8 May 2024
Unprompted review
Mobile Mobility logo

Reply from Mobile Mobility

Thank you for your kind words. If you require any further assistance or have any queries please don't hesitate to contact us.

Rated 5 out of 5 stars

Fantastic

Great, fantastic, friendly, helpful service. I would totally recommend mobile mobility and can't wait to pick my new scooter up 😊.

17 June 2024
Unprompted review
Mobile Mobility logo

Reply from Mobile Mobility

Thank you for your kind words, it was a pleasure doing business with you. If you require any further assistance or have any queries please don't hesitate to contact us.

Rated 5 out of 5 stars

Mobile Mobility provided an excellent…

Mobile Mobility provided an excellent service when my Mother was in a local nursing home. As I didn't live locally and had to travel on business a tremendous amount, being able to order online and get the products delivered was really useful.

17 June 2024
Unprompted review
Mobile Mobility logo

Reply from Mobile Mobility

Thank you for your kind words.

Rated 5 out of 5 stars

Mobile Mobility are an excellent company

Mobile Mobility are an excellent company, they have given us very good and very prompt service each time we have needed them.
Simon & Margaret March

17 June 2024
Unprompted review
Mobile Mobility logo

Reply from Mobile Mobility

Thank you for your kind words. If you require any further assistance or have any queries please don't hesitate to contact us.

Rated 5 out of 5 stars

Thank you Nicola and Richard

Thank you Nicola and Richard for your constant help over the years with many things latterly helping us find a travel scooter
that suits us. Help is always cheerfully available for us and others. Our stairlift fitted on recommendation has been a life saver.
We highly recommend this company.

14 May 2024
Unprompted review
Mobile Mobility logo

Reply from Mobile Mobility

Thank you for your kind words. If you require any further assistance or have any queries please don't hesitate to contact us.

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