Free mobile Reviews 

Absolutely fabulous phone support when internet wasn't working. Rang 0033178569560. I'm in Edinburgh and was advised you can use roaming in many countries for no extra charge! A customer support person named Kaoutar was a complete delight and extremely helpful (perfect English). My daughter lives in Paris and uses this company with no problem.
Kaoutar could give lessons to legions of customer support people working in the telco area. Many thanks.

Been a customer for 2 years and I LOVE their €19.99 plan. It works in 65 countries and I find them reliable 99% of the time.....yes in some countries I only get 3G but I can live with that. I have NEVER been scammed or charged more than €19.99

I am aware that if I ever want to cancel my service I will have to send them a letter by registered mail. No big deal considering the amount of money I save per year!!!!

They attract you with prices but hide conditions that gives you extra data charges that are 3 times the price of the plan.
Customer service was also useless when call to explain them an error in their bill.
Avoid

Poor to no internet connection at all. I bought the sim especially for mobile data and now I am writing this review from my roaming sim. Tested along France from Nantes to Nevers, in cities and in plain fields

Wouldn't recommend the service went from average to Zero network.

AVOID AVOID AVOID! TERRIBLE TERRIBLE SERVICE. I joined freemobile, as I was assured they had english speaking professionals. I moved house in 2018 August, and closed the account, also sent back my freebox. They are still charging me a monthly fee! There is no contact email, and every time I call, the staff tell me they cannot understand me. I clearly ask for someone to contact me in English( I say these words in French) And each time the staff just hang up on me. I contacted them on facebook as a last resort, their response - speak french... I would NEVER have joined them if I'd have known they would not speak English, but more to the point they are charging me even though they know I have moved house AND i returned the freebox. FRAUD FRAUD FRAUD. I will give free one more week before taking this further legally, but save yourself the hassle. Its also worth noting I had a mobile number with them, the signal was AWFUL. I could never get any signal, so I changed to orange. fr who are incredible!!! Go for orange!!!

Very bad company!! Within the first month of my €19 plan i received a text message from 'Free Mobile' stating I had an outstanding bill. As it was the first month and the website is somewhat unclear, I thought this might be standard procedure. Had to follow the link from the message and was asked to submit bank details in order to pay the bill, otherwise phone services would be suspended! It then said that I would receive a confirmation code via SMS (which I did not). This seemed suspicious and so I cancelled the bank card, before the scammers attempted to take out €1,290!!! Do not go with this company. Poor reception, there is never any 4G, often 3G does not even work!! It says that you can use this SIM internationally but I have been charged for calling English numbers, even English numbers in France.

Best price in Europe but what for? Very bad internet in France and never more than 2G in Europe (testet in Switzerland and Germany). Very confusing regulations. Free calls from Europe to Europe, from US to Europe but not from Europe to US! Hidden hints to make you spend lots of money! Think before booking!

Absolutely terrible service. So rude and cunning and took my credit card details without my knowledge. Can't think about my experience without wanting to cry. I was taken advantage of at the Paris store due to my french which is competent but not fluent, told I was not on a contract and had 19 euro of credit but was totally unaware that I could continue to be charged and would end up with a bill of over 100 euro. Now I have to send a LETTER (after a terrible experience at the Lyon store) to end the contract, knowing my card details are still on file- I didn't even provide them, they were taken straight from the vending machine I used to buy the SIM! Totally unclear. If you value your money and happiness stay away.

Oh Jesus ! I wish I could put 0 stars for this horrible horrible company. You are basically paying for nothing since it won't work ANYWHERE. you end up with a horrible bill at the end of the month because you try to load internet everywhere you go since it never works, and your bill is twice the amount you thought you would pay. I can't even load google or send a message, in the middle of PARIS! what is this company.....

DON'T choose this company!!

- ZERO SUPPORT: and if you are lucky and can talk to anyone they won't solve any problem, they will just copy and paste useless info.

- OUTDATED: you have to manage everything with postal letters, if you want to end a contract you'll waste a lot of time and money sending the letters.

- THEY WILL STEAL YOUR MONEY: I ended my contract with them, they cancel my SIM and then charged me another month, they did the same with the freebox contract.

If you value your time, your money, and you don't want to feel cheated, don't choose free.

Just subscribed to free mobile and we only get 3g. Wth, last time I had 3g was 10 years ago.

I was very unsure about choosing Free because I know they can be very sneaky and make you charge more than what's advertised but I needed something quick so I took it anyway.
My advice: If you plan on living in France for a while DO NOT SIGN UP with this company. They always find a way to sneak in extra costs, despite having a 19€ plan. YOU GET CHARGED FOR TEXT MESSAGES internationally so it adds up quick. I ended up paying twice as much.
Oh, the worst part- they still live in the 19th century and you have to send a letter in order to end your contract.

They will try to cheat you out of money do not sign up for renewing service!!

Doesn't even deserve one star. Terrible customer care and service. They will terminate your number even when you have subscribed and ask you to buy a new sim with new pack.
Most annoying mobile service EVER!