Free mobile Reviews 

Appaling service.

I tried to terminate my mobile number contract, and they refuse to communicate the address to which you have to send the letter to do so. You can't terminate your contract by phone, email or message.

It's utterly a shame that it is so complicated to terminate a contract - whereas it should be a consumer's right to do it as easily as possible.

If ZERO STARS would be an option, Free Mobile absolutely deserves that. This company seems alright but once you go on board, it is a complete nightmare. Suddenly none of the staff is able to speak English, suddenly the will to help you out has disappeared and you are left in desperation. I wanted to end my contract months ago, but they did not let me. They sent me away in the store, they screamed to me over the phone and they sent me back to another useless phone call in the chats. When they know that you are a foreigner, they make zero effort and do absolutely nothing that could possibly help you out. As I was not able to stop my 2€ contract for months, I declined the payments on my end. This resulted in getting mails from the CFR willing to start a judicial conviction against me if I did not pay within 15 days. Free Mobile does not know what service is, they only care about your money. Stay away, please - ESPECIALLY when you are not a native French speaker ;)

Never ever think of buying mobile connection from free. They are just behind your money. My connection was terminated in February but still receiving bills in July.
Even one star is like people are doing favor on them.
Better go for another subscriber to avoid these problems.

I lived in France for a few months and I had to leave the country earlier than planned, I have been trying to cancel my Free line for 6 months they continue to charge me month after month, I tried to communicate with the line, nobody spoke English, much less Spanish, which is my native language, I had to ask for help for the language and after a friend visited the store about 6 times, they say that the line is canceled and that there is no problem and they continue to charge. I removed the automatic payments from the Bank because I was no longer going to pay for something that I did not use 6 months ago, and I received emails from another debt collectors company allied to Free, where they indicated that I should catch up on payments now, Currently I am still trying to cancel the account without positive results. NEVER USE FREE, IT'S THE WORST

Free Mobile are appalling. My wife and I had to leave France due to COVID-19. We booked the flights three days in advance and did not have time to cancel our subscriptions. Once we arrived back in our home country we tried to cancel our services. I emailed them several times and never received a reply. I then contacted them on Facebook. They replied on Facebook, but said that the only way for me to cancel was by calling them. I said this was not possible for me since I don't speak French and don't want to pay international call fees. They couldn't care less. They didn't care about the difficult situation I'm in due to COVID-19. I am still having to pay fees and have not worked out how to cancel my subscription. DO NOT GET A FREE MOBILE SERVICE. THEY WILL MAKE IT HELL FOR YOU TO CANCEL.

Terrible service, i have tried canceling my subscription for 6 months, i have followed every step i was advised. Because my french was limitrd i visited the store in Marseille and "luckily" one of the employees had brilliant english, i was told to come back to the store when i needed to end the subscription so they could assist me. When i then visited the store to cancel it because i was leaving France, i was told to call a specific number and that they would sort it out, I made more than 30 calls without a single answer in the space of 2 weeks, all in the opening hours of the phone line. After i finally got an answer and found somone who spoke english i was told that i had two option, it was either to send a letter( a fricking letter to a phone company?? Welcome to the 20th century ) or cancel my automatic payments through the bank. If i cancelled my payments they would stop the line because of failure to pay short after i was told by the service lady. 5 Months have gone and they still try to bill me for it. Its a terrible service, and honestly doesnt even deserve one star.

I never received a SIM card, and there is no phone number to call if you do not have a Freemobile SIM card. The international customer service number I have been on hold to for an hour and never spoken to someone.

I have tried to change my address but never received the letter to confirm my new address.

A scam company who have taken my money with no way to contact them by email or online message. Their website is HORRIBLE to use. How does a technology company in this day and age expect you to contact them by post?
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Je n'ai jamais reçu de carte SIM, et il n'y a pas de numéro de téléphone à appeler si vous n'avez pas de carte SIM Freemobile.

J'ai essayé de changer mon adresse mais je n'ai jamais reçu de lettre pour confirmer ma nouvelle adresse.

Une entreprise frauduleuse qui a pris mon argent sans aucun moyen de les contacter par e-mail ou message en ligne. Leur site Web est horrible à utiliser.

Terrible terrible - I would pay upto 200% more to not deal with them.

Terrible customer service and ethics. They are cheap, and there is a reason for this - because they are truly awful. You will make a saving in the short term but you will pay the price further down the line. Do not ever make the mistake of taking out a phone on rental from them, it ends up costing you much more than the value of the phone, plus you have to return the phone in its original state at the end of the contrat - not sure how you are supposed to return a 2 year old phone in its original state. They charged me a total of 200€ when I returned my Iphone.
Do not trust this company.

These people are theft's!!! I have sent them 2 cancelation letters and their still not canceling my plan

The worst, unbelievably terrible. Signed up for mobile and fibre 4 months ago. Mobile service (in a major city) is often completely nil, I often do not receive and cannot make calls. Mobile data is nowhere close to 4g ever, and often entirely offline. Regarding fibre I have been waiting 3 months and still have no connection - technicians come every month or so but always without the ladder they need to install a cable to the second floor (first floor already has a connection).So profoundly useless.
I would say pay 2 or 3 times more if you can, because with Free you are getting something very, very close to nothing.

Thanks for the 2 messenger text message that coast me 60 euros in transit in the airport. So shameless.

Don't even bother! Worst phone reception and mobile internet that never works properly. They will rip you off even if you send them several letters (paying for a receipt of reception each time), which is the only way to contact them about billing/account issues. Had my phone stolen and the thief made international calls while I was in the police station registering the theft and they didn't even bother replying to my letters where I sent a copy of the police report to prove it was not me and charged me the calls anyway. To cancel your contract is a ridiculous lengthy mission and they will continue to charge you until their useless customer service decides to process your request. Worst company policy ever. BIG SCAM! Stay away if you want to spare yourself some serious headaches.

STAY AWAY IF YOU VALUE YOUR MONEY. Honestly, they don't even deserve ONE STAR. Worse Customer Service I have ever experienced (and I've dealt with many terrible CELL phone companies). They have ZERO face-to-face presence. They have charged me for a service I did not buy, yet I can't talk to a live person to sort this mess out. I can't visit their stupid stores in Paris (I live in Canada) and they DON'T answer the phones-EVER. MY SIM DOESN'T WORK! HOW I AM SUPPOSED TO SORT THIS OUT. My online account has ZERO information. Their website is more useless than tits on a bull. It's an automated loop. I don't think people work for this company - it's all run by robots.... Are you hearing me FREEMOBILE? You can not treat paying customers like plastic credit cards. Your system is seriously flawed. Anyone reading this - STAY AWAY FROM THIS COMPANY. YOU WILL REGRET IT!

If i had a chance i would have rate them 2 x zero, they are bad in every aspect, I can't imagine how they operate internally, 6 weeks of calling their very bad customer service and visiting their unprofessional shops, last call with them they apologize for terminating my inquiry to get internet to my house after 6 weeks of waiting!!!!
they don't have a thing that going normal, i can't imagine a company running like this, i would advice anyone to run away of you see a shop of free and if you had a good health insurance try calling their customer service!!!
The only free thing they have is their brain

SCAMMERS - have tried to cancel contract but cannot and they will send debt collecters for the money I DO NOT OWE!!!!!!

Please avoid this company if you don't want to get ripped off. They have hidden charges that you won't find out about until they've charged you. Their internet connection is frequently non existent.

no one speaks English, the internet does not work

This is a freaking SCAM. Worst customer service ever.
They have stolen more than 400 euros from me and sent a debt collector claiming I owe the money! I terminated my contract with them in MARCH 2019 and until this date OCTOBER 2019 I'm still getting charged EVERY month the freaking subscription!
I've tried calling them 5 different times and it's been useless, they just tell me I have to send LETTERS!!! freaking LETTERS to a random location so they can cancel the charges! I ALREADY DID IT AND THEY STILL CHARGE ME! they won't resolve anything over the phone or emails. It's 2019!!!! This is a SCAM

Absolutely fabulous phone support when internet wasn't working. Rang 0033178569560. I'm in Edinburgh and was advised you can use roaming in many countries for no extra charge! A customer support person named Kaoutar was a complete delight and extremely helpful (perfect English). My daughter lives in Paris and uses this company with no problem.
Kaoutar could give lessons to legions of customer support people working in the telco area. Many thanks.