I'm really happy with my phone.After ordering, I realised I had ordered the model with less memory on it. So I called customer services who were very helpful. I paid the small charge for the bigger... See more
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Review summary
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Really great product for a very fair price - and exactly as described. Device condition was listed "as new" - it genuinely was! Even the battery is operating like a brand new handset. The next day de... See more
Company replied
Mobile due for delivery next day. Waited in then got email for delivery slot dpd. Slot passes. Get email 'our driver missed you'. At the time of supposed delivery attempt I was outside so couldn'd be... See more
Company replied
Superb service. Phone delivered within a day in perfect condition as described. I had already had my time wasted by backmarket who delivered a phone in far worse condition than described. Mobile di... See more
Company replied
Company details
- #32 of 74 best companies in Mobile Phone Shop
- #12 of 18 best companies in Mobile phone repair shop
About Mobile Direct
Written by the company
Mobile Direct Your Go-To for Top-Quality Pre-Loved Mobiles and iPads
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Contact info
85 Bury New Rd, M8 8FX, Manchester, United Kingdom
- +44 161 521 5551
- info@mobiledirectonline.co.uk
- mobiledirectonline.co.uk
4.4
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Perfect service and fast delivery very…
Perfect service and fast delivery very much recommended 👌🏻
29 April 2026
Reply from Mobile Direct
Hi MISSRACHELTAPP,
Thank you for your wonderful feedback. We’re delighted to hear that you were happy with the service and fast delivery.
It’s great to know that you would recommend us, as customer satisfaction is always our top priority.
We truly appreciate your support and thank you for choosing us. We look forward to serving you again in the future.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Dear Michelle Banton,
Thank you so much for your wonderful review! We are delighted to hear that you are very happy with your purchase and that the delivery arrived on time as expected. Providing a reliable and satisfying experience is our top priority, and we are glad to know we met your expectations. We truly appreciate your feedback and look forward to serving you again in the future.
If you need any further assistance, please feel free to reach out to us at Support@mobiledirectonline.co.uk.
Thank you,
Mobile Direct Team
As always i have been previously…
As always i have been previously trading with mobile direct process was smooth and good .
I Recommend this for new users try once better than others.
7 May 2026
Unprompted review
Reply from Mobile Direct
Dear Mohammed hamed Hussain,
Thank you so much for your continued trust and for such a wonderful review! We are delighted to hear that your trading experience with Mobile Direct has consistently been smooth and positive. Your recommendation to new users means a lot to us, and we are committed to maintaining the high standards you have come to expect. We truly value your custom and look forward to serving you again in the future.
If you need any further assistance, please feel free to reach out to us at Support@mobiledirectonline.co.uk.
Kind regards,
Mobile Direct Team
Good reliable company
Website easy to navigate and I found what I was looking for in no time plus useful information about the item. Company were let down by their choice of courier who informed me that there was a delay in delivery so my item didn’t arrive until after the bank holiday even though originally I’d had notification that it was out for delivery 3 days prior. The item is excellent and to date I have had no complaints at all. Would certainly use this company again and recommend to others also
30 April 2026
Reply from Mobile Direct
Dear Liz Terracciano,
Thank you so much for sharing your experience. We are delighted to hear that you found our website easy to navigate and that the item you purchased has met your expectations perfectly.
We sincerely apologize for the frustration caused by the courier delay over the bank holiday; while we strive for timely deliveries, we regret that their service did not reflect our usual standards in this instance.
We truly value your recommendation and your decision to use our company again, and we look forward to the opportunity to serve you even better in the future.
If you need any further assistance, please feel free to reach out to us at Support@mobiledirectonline.co.uk.
Thank you,
Mobile Direct Team
Customer service handled my case very…
Customer service handled my case very efficiently and resolved my problem very satisfactorily.
5 May 2026
Unprompted review
Reply from Mobile Direct
Dear Tee Byera,
Thank you so much for your wonderful review regarding your recent experience with our customer service team.
We are delighted to hear that your case was handled efficiently and that the initial issue you experienced with your device was resolved to your complete satisfaction.
Providing a supportive and effective resolution for our customers is our top priority, and we truly appreciate you taking the time to share this positive update.
We value your business and look forward to the opportunity to serve you again in the future. If you need any help, please contact us at Support@mobiledirectonline.co.uk.
Kind Regards,
Mobile Direct Team
Phone condition could not be better and…
Phone condition could not be better and from order to delivery only21 hours price very good it does not get better than this great thank you
23 April 2026
Reply from Mobile Direct
Hi Mr G Preen,
Thank you for your fantastic feedback. We’re delighted to hear that the phone’s condition exceeded your expectations and that you received such fast delivery along with a great price.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi William Findlay,
Thank you for your fantastic feedback. We’re delighted to hear that you love your purchase and had a very good experience with us.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
AVOID the experience
i sent my phone back after the phone was faulty with the screen being the major issue and was under the illusion its under warranty and that would be that.. i was then told it was going to cost me 125 for a new screen as suprise suprise it isnt covered by a warranty.. the phone was supposedly an excellent condition with visually i agree but obviously not in excellent condition elsewhere.. my emails are just currently being ignored aswell as being hungup on when i tried to call in terrible customer service wouldnt reccomend this site atall theres so many bettter ones out there AVOID
30 April 2026
Unprompted review
Reply from Mobile Direct
Dear Gary Challis,
Thank you for sharing your feedback regarding the device you purchased in January. We understand your frustration concerning the screen issue and would like to clarify the findings from our technical team.
Upon receiving and inspecting your phone, our technicians confirmed that the screen has sustained internal damage. This type of issue is typically caused by a physical drop or significant pressure being applied to the display. Unfortunately, internal fractures caused by physical impact are classified as accidental damage and are not covered under our standard warranty, which is why a repair fee was quoted.
Regarding your concerns about our communication:
Email Correspondence: Our support team is available Monday to Friday from 10:00 am to 5:00 pm, and our records indicate that we have responded to all of your emails during these hours.
Phone Support: We have looked into your claim regarding being hung up on. Our internal investigation has not found any record of such an occurrence. If you have a specific call reference number or the exact time of the call, please provide it so we can investigate this further with our provider.
We strive to provide professional and transparent service to all our customers. If you wish to proceed with the repair or have further questions, please feel free to reach out to us at support@mobiledirectonline.co.uk.
Kind Regards,
Mobile Direct Team
Reply from Mobile Direct
Dear Kathleen Anderson,
Thank you for your feedback. After receiving your feedback, our team investigate regarding the issue and our records show that an email containing the necessary instructions was sent to you on April 30th, and we have forwarded this message to you again today to ensure you have all the details needed to proceed.
Please check your inbox and your spam folder to ensure you have received it.
We are fully committed to assisting you and look forward to processing your return as soon as the item is received.
Kind Regards,
Mobile Direct Team
seemingly new but not working ok
Phone arrived without box and had no charge at all. Otherwise the condition was as described. However, I've not been able to successfully customised ringtones and alerts (the phone erratically reverts to other sounds with no clear reason. It also changes loudness without any input). I contacted pixel and a phone specialist for help but nothing has changed so it looks like I need to send the phone back. Finally, buying from a reputable UK seller I was under the impression I would get a refurbished UK model, not a Japanese one, with 1 year guarantee not only 90 days as the seller seems to suggest..
17 April 2026
Reply from Mobile Direct
Dear Lily Markiewicz,
Thank you for your feedback regarding your refurbished Premium device. We would like to address the points you raised and clarify the details provided on our product page.
Packaging: As mentioned in the product description, all devices other than those sold as "Brand New" are supplied in a generic box rather than original manufacturer packaging.
Model: We specify in our descriptions that these are international models of the device.
Warranty: We want to reassure you that you are covered by a "13-month seller warranty" and a "30-day return policy", which is far more extensive than the 90-day period you noted.
We are very sorry for the technical issues you are experiencing with the phone's charging and sound settings. We're doing our best to help you and resolve this issue as quickly as possible.
We hope our team will resolve this issue for you as soon as possible.
Kind Regards,
Mobile Direct Team
Overall a good experience with Mobile…
Overall a good experience with Mobile Direct. The process was quick and straightforward for the sale of a brand new iPhone. Communication via WhatsApp is helpful. There was some initial back and forth about the price which was odd as I’ve used before. But in the end original offer price was confirmed. Thanks again
29 April 2026
Unprompted review
Reply from Mobile Direct
Hi Kris Flynn,
Thank you for your fantastic feedback. We’re delighted to hear that you had a good overall experience and found the process quick and straightforward, as well as our WhatsApp communication helpful.
We also appreciate your patience regarding the initial price discussion and are glad everything was resolved to your satisfaction in the end.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Rpio,
Thank you for your fantastic feedback. We’re delighted to hear that you were pleased with the quick delivery and overall service.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
love the phone
love the phone, absolutely spot on, delivery in time just lacking charger and cable otherwise can't fault anything
21 April 2026
Reply from Mobile Direct
Hi Belhir,
Thank you for your fantastic feedback. It’s great to hear that you’re happy with the phone and that the delivery arrived right on time.
We also appreciate you pointing out the missing charger and cable, and we’ll certainly review this to improve the overall experience.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Delivered in time and quality phone…
Delivered in time and quality phone .happy with my 2nd purchase
13 April 2026
Reply from Mobile Direct
Hi Nancy,
Thank you for your fantastic feedback. We’re so pleased to hear that your order arrived on time and that you’re happy with the quality of your phone, especially as a returning customer.
It’s always great to have you back, and we’re glad your second purchase was a positive experience.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Aravind Bathula,
Thank you for your fantastic feedback. We’re glad to hear you’re happy with the product and that it met your expectations.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Brilliant product great price quick…
Brilliant product great price quick delivery, what more would you want 👍
16 April 2026
Reply from Mobile Direct
Hi Anthony Elliot,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with the product, the great price, and the quick delivery.
It’s always rewarding to know everything met your expectations.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Bought refurbished Google Pixel Premium Condition
Bought refurbished Google Pixel. Arrived within 2 days with DPD in a 1 hour time slot.
Bought premium condition, it's like new. No visible marks or scratches, nothing. Very pleased.
Would recommend.
15 April 2026
Reply from Mobile Direct
Hi Jane,
Thank you for your fantastic feedback. We’re delighted to hear that your refurbished Google Pixel arrived quickly with DPD and that you were happy with the convenient delivery window.
It’s great to know the phone met your expectations in premium condition and looks like new. We really appreciate your recommendation.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Efficient and seamless service
13 April 2026
Reply from Mobile Direct
Hi Henry,
Thank you for your fantastic feedback. We’re delighted to hear that you found our service efficient and seamless.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Mrs Barbara Mary Jones,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with the phone and that the delivery went really well.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Great condition and next day delivery
Was looking for a new phone as it had been a while since I last upgraded. Was very happy with the condition of the phone. Still love using it now. Everything I needed came with it. Had next day delivery. Very happy
19 August 2025
Reply from Mobile Direct
Hi InPost,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with your new phone and that it arrived in excellent condition with everything you needed included.
It’s great to know the next-day delivery and overall experience met your expectations, and even better that you’re still enjoying using the device.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
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