I'm really happy with my phone.After ordering, I realised I had ordered the model with less memory on it. So I called customer services who were very helpful. I paid the small charge for the bigger... See more
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Review summary
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Really great product for a very fair price - and exactly as described. Device condition was listed "as new" - it genuinely was! Even the battery is operating like a brand new handset. The next day de... See more
Company replied
Mobile due for delivery next day. Waited in then got email for delivery slot dpd. Slot passes. Get email 'our driver missed you'. At the time of supposed delivery attempt I was outside so couldn'd be... See more
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Superb service. Phone delivered within a day in perfect condition as described. I had already had my time wasted by backmarket who delivered a phone in far worse condition than described. Mobile di... See more
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Company details
- #32 of 74 best companies in Mobile Phone Shop
- #12 of 18 best companies in Mobile phone repair shop
About Mobile Direct
Written by the company
Mobile Direct Your Go-To for Top-Quality Pre-Loved Mobiles and iPads
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Contact info
85 Bury New Rd, M8 8FX, Manchester, United Kingdom
- +44 161 521 5551
- info@mobiledirectonline.co.uk
- mobiledirectonline.co.uk
4.4
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Great service
Great service, got what I was expecting for a Great price will highly recommend this company
31 March 2026
Reply from Mobile Direct
Hi Terry Malyon,
Thank you for your fantastic feedback. We’re delighted to hear that you received exactly what you were expecting at a great price and that you were pleased with our service.
We really appreciate your recommendation and support.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Bought an iPad which was supposed to be…
Bought an iPad which was supposed to be very good condition for my daughter’s birthday for it to come and not charge I tried multiple chargers and plugs/sockets so I emailed them they and told them all this they then told me to try different chargers I sent the iPad back for them to have it over 2 weeks send it back dead and then have the same problem so I emailed them to tell them for them to then tell me to try different chargers as they have done extensive investigations and made sure it is fully working to then look at the iPad battery usage for it to say it hasn’t been charged or used they whole time they have had it, they told me to send it back so they can have another look at it at this point I just want a refund I do not recommend at all
8 April 2026
Unprompted review
Reply from Mobile Direct
Dear Miss Nadia Swain,
Thank you for your feedback. We would like to clarify the timeline and details regarding your order and the subsequent service provided.
Your device was purchased on February 23 and delivered on February 24. We first received your email regarding a charging issue on March 19. At that time, we requested that you ship the device back to us and confirmed we would reimburse the return postage which was refunded to the provided account.
We received the device on March 25 and sent it to our technicians for repair. We informed you that this process typically takes 1 to 8 working days. However, the return dispatch was delayed due to the Easter holiday and an open inquiry you raised with Klarna. As soon as the Klarna inquiry was closed on April 6, we immediately dispatched the device back to you on April 7, fully inspected with the issue resolved.
Regarding your second return, our technicians have confirmed that the device is working correctly and charging normally with multiple chargers. We have provided you with a video as evidence of this functionality.
Furthermore, you noted that there was no usage or charging log visible when you received the device back. This is because once our team completes testing, the device is reset to factory settings, which automatically clears the battery usage history.
Kind Regards
Mobile Direct Team
Description is second to none thank you…
Description is second to none thank you so much loving my phone
30 March 2026
Reply from Mobile Direct
Hi Mr Glen Bennett,
Thank you for your fantastic feedback. We’re delighted to hear that you’re loving your phone and that the description matched your expectations so well.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
The process was good from start to end…
The process was good from start to end still some delays in payment and price negotiation after the price which we get offered but overall it is recommendable for new users
9 April 2026
Unprompted review
Reply from Mobile Direct
Hi Mohammed Hamed Hussain,
Thank you for your fantastic feedback. We’re pleased to hear that you found the overall process good from start to finish and that you would recommend us to new users.
We also appreciate your comments regarding the delays in payment and the price negotiation after the initial offer, and we’ll certainly take this on board to improve our service going forward.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Spot on.
Excellent seller mobile was spot on. Quick delivery. Would highly recommend.
28 November 2025
Reply from Mobile Direct
Hi Jamil,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with the phone and that it arrived quickly.
We truly appreciate your recommendation and support.
We look forward to serving you again.
Best regards,
Mobile Direct Team
Seller beware
Seller beware
I sent my handset off which was less than 2 years old and had been protected in a case and screen protector from day one. I was quoted £276 and then only to be considerably knocked as they claimed it was scratched etc. After declining their offer they did increase it a little.
On checking their reviews later it appears to be a common practice 🤔
26 March 2026
Unprompted review
Reply from Mobile Direct
Dear Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with your experience.
We would like to clarify that, upon receiving your device, our inspection identified visible scratches, which meant it did not meet the condition initially selected (Excellent). Please note that for a device to qualify as Excellent condition, it must not have any visible scratches. In your case, the scratches observed during inspection meant the device did not meet this category, as outlined in the inspection report.
Our valuations are always based on the actual condition of the device at the time of inspection, and we do have photographic evidence available should you wish to review this.
As part of our effort to reach a fair outcome, we initially offered £180, and following further internal review, we increased this to £200 as a goodwill gesture.
We always aim to be transparent and fair in our assessments, and we also take false or misleading claims seriously, as they can unfairly impact our business and reputation.
If you would like to discuss your case further, we would be more than happy to review everything with you and share the supporting details.
Kind regards,
Mobile Direct Team
I’ve had multiple phones from this…
I’ve had multiple phones from this company that I have bought either for myself or for family as gifts and every time they have been as described, the only issue I have is it says next day delivery, excluding weekends, however it never comes the “next working day” which is annoying but I think is the delivery company they use issue rather than mobile direct themselves
30 March 2026
Reply from Mobile Direct
Hi Candiece Dryden,
Thank you for your fantastic feedback and continued support. We’re delighted to hear that every phone you’ve purchased for yourself and your family has been as described.
We also appreciate your honest comments regarding the delivery timing. While we do aim for next working day delivery, delays can occasionally occur with the courier service, and we understand how frustrating that can be. We will certainly keep this in mind as we continue to improve the overall experience.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Martin Clouston,
Thank you for your fantastic feedback. We’re delighted to hear that you’ve had a flawless experience every time you’ve ordered with us.
We truly appreciate your continued support and look forward to serving you again.
Best regards,
Mobile Direct Team
I had a great experience with Mobile…
I had a great experience with Mobile Direct. I requested a refund and they were very helpful and assured me as long as the item was returned in original packaging and condition I would receive a full refund.
16 March 2026
Reply from Mobile Direct
Hi Elaine Cunningham,
Thank you for your fantastic feedback. We’re delighted to hear that you had a great experience with Mobile Direct and found our team helpful throughout your refund request.
We always aim to make the process as clear and straightforward as possible, so it’s great to know this gave you confidence and reassurance.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Easy transaction from start to finish
26 March 2026
Reply from Mobile Direct
Hi Mr Davies,
Thank you for your fantastic feedback. We’re delighted to hear that you found the whole process easy from start to finish.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Linas Ziuraitis,
Thank you for your fantastic feedback. We’re delighted to hear that you were happy with our service.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
My phone needs damage and I call them…
My phone needs damage and I call them they know don't want to be found my money.
16 March 2026
Reply from Mobile Direct
Dear Eduart Llanaj,
Thank you for sharing your feedback. We have thoroughly investigated your case regarding Order #13002.
Our records and the photos provided during our communication show that the device sustained significant physical damage to the back glass. As clearly stated in our terms and as explained by our team, physical damage is unfortunately not covered under the 12-month warranty, which is why a full refund could not be authorized.
Despite this, our team tried their absolute best to find a helpful resolution for you. We offered several alternative solutions, including repairing the device at cost or providing a replacement for a small fee of £80 to ensure you still had a functional phone. We are sorry to hear that you chose to decline these offers and decided to repair the device yourself.
Our goal is always to support our customers within our policy guidelines, and those offers remain open if you wish to reconsider. If you need any further assistance, please feel free to reach out to us at info@mobiledirectonline.co.uk.
Kind Regards,
Mobile Direct Team
Reply from Mobile Direct
Hi David Mcelhatton,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with both the service and the phone.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
The phone was in a pristine condition…
The phone was in a pristine condition as described.
16 March 2026
Reply from Mobile Direct
Hi Temi,
Thank you for your fantastic feedback. We’re delighted to hear that the phone was in pristine condition and exactly as described.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Very pleased with my pixel 9 Pro XL I…
Very pleased with my pixel 9 Pro XL I received from mobile direct. Decent price and barely a scratch on it. Will definitely go to them again in the future.
23 March 2026
Reply from Mobile Direct
Hi Rogue Knight,
Thank you for your fantastic feedback. We’re delighted to hear that you’re very pleased with your Pixel 9 Pro XL and that it arrived in excellent condition at a great price.
It’s great to know you had such a positive experience, and we really appreciate your intention to shop with us again in the future.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Very poor sale tactics
Very poor sale tactics. Was quoted £240 when i sent it in was offered £97 as apparently scratched but they refused to send photo of this. Item was in mint condition when i sent it. They make high offer to get you to send phone in then try anything to lower the price.
26 March 2026
Unprompted review
Reply from Mobile Direct
Dear Customer,
We are very sorry for the inconvenience caused and appreciate you taking the time to share your feedback.
Please note that the initial quoted amount of £240 applies to devices in Excellent condition, meaning there should be no visible scratches or signs of wear. Upon receiving and inspecting your device, it did not meet this criteria. The inspection report of your Apple iPhone 14 Plus was shared with you included images clearly showing visible scratches, and based on this, the device was graded under the Very Good condition category.
Please also note that the initial valuation for your device, based on its condition and current market value, was between £145 and £172. However, as a gesture of goodwill and to maintain a positive experience, we increased our offer to £200, which was accepted.
We truly value you as a customer, and your feedback is important to us as it helps us improve our service.
Kind Regards
Mobile Direct Team
avoid this company at all costs
avoid this company at all costs, sent them a brand new iphone 17promax to sell, upon recieving my device
the changed their initial offer, and as such asked that my phone be returned,
this shabby company sent my device back with peel and scratches on the phone box, a new phone that i sent to them clean with no scratches or peel on the bod
23 March 2026
Unprompted review
Reply from Mobile Direct
Dear Customer,
We are very sorry for the inconvenience caused and appreciate you bringing this to our attention.
Please note that, based on our records, the device was returned in the same condition as it was received. We have double-checked this and have also shared the relevant images with you via email for your reference.
From our review, it appears that the damage to the box may have occurred during transit. We fully understand your concern and want to assure you that we have already raised this issue with the courier team, as discussed with you via email, to help prevent similar situations for our valued customers in the future.
Thank you for your feedback—it helps us improve our service.
Kind Regards,
Mobile Direct Team
Excellent from ordering to delivery
Excellent from ordering to delivery. Phone was pristine, price was competitive, experience great. Definitely recommend.
23 February 2026
Reply from Mobile Direct
Hi David Wake,
Thank you for your fantastic feedback. We’re delighted to hear that everything went smoothly from ordering to delivery, and that you were happy with the phone’s pristine condition and competitive price.
We truly appreciate your recommendation and support.
We look forward to serving you again.
Best regards,
Mobile Direct Team
Highly recommended
Fast delivery, quality product, great value for money. I would highly recommend :)
16 March 2026
Reply from Mobile Direct
Hi Steve Axworthy,
Thank you for your fantastic feedback. We’re delighted to hear that you were pleased with the fast delivery, quality product, and great value for money.
We truly appreciate your recommendation and support.
We look forward to serving you again.
Best regards,
Mobile Direct Team
One application that sells genuine and…
One application that sells genuine and good working condition gadgets. Very impressive
1 September 2025
Reply from Mobile Direct
Hi Pesanai Dimhairo,
Thank you for your fantastic feedback. We’re delighted to hear that you’re impressed with our service and that you found our products to be genuine and in good working condition.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
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