Great experience and fair pricing! I was a bit skeptical about selling my phone online at first, but Mobile Monster proved to be completely trustworthy. They paid exactly what they quoted without any... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mobile Monster were easy to deal with. They supplied the postage for free and stayed within the promised timeframe to check my phone and deposit my money. The price they offered me for my iPhone 13 wa... See more
Company replied
Really easy process. Fill in the online form, give an honest appraisal, be a little ambitious. Fair price given. Hardest part was locating the drop off place, and that's probably because I didn't r... See more
Company replied
Best prices in Australia! I've dealt with this company 3 times now, recycling older phones. The advice is good and you can wait another week or so for the return post packet from them, which makes... See more
Company replied
Company details
About Mobile Monster
Written by the company
About Us
Mobile Monster buys new and old (broken or working) technology devices including but not limited to Mobile Phones, iPhones, iPads, iPods and tablets.
Sell Your Device Now!
Written by the company
- BEST PRICE Guarantee
- If you happen to see a better offer, send us an email with details of the offer and we will beat it by 5%. The offer needs to be from an Australian company.
- 24 HOUR FAST Payment
- This is what makes Mobile Monster the best. We inspect and pay tor your phone within 24 hours of receiving. Our customer support team works hard to ensure we pay you ASAP.
- Email notification every step of the way
- We want to keep you in the loop, we keep you updated every step of the waywith email and SMS updates.
Contact info
Level 4, 306 Little Collins Street, 3000, Melbourne, Australia
- 1300 881 767
- info@mobilemonster.com.au
- mobilemonster.com.au
4.8
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick & hassle free
Process was straightforward and easy. Received the prepared satchel a bit late but rest of the journey was quick.
I got paid for exactly what was estimated, which is good.
Actual payment received is often lower than what’s estimated, subject to device tests. I wonder if we also get paid higher than estimated if the device does better than expected during checks.
22 May 2026
Reply from Mobile Monster
Thank you for your review! We're pleased to hear that you found our process simple and convenient, and that the payment was completed quickly once your device was received.
We appreciate your patience regarding the slight delay in receiving the satchel and are glad that the overall experience remained positive. It's also great to know that the final amount matched your original estimate, giving you confidence in the process.
Thank you for your valuable feedback and for choosing our service. We hope to assist you again in the future!
Best Regards,
Mobile Monster
Got a fair price for my phone
Got a fair price for my phone. Fairly easy and free to post phone to Mobile Monster. I would use this service again.
21 May 2026
Reply from Mobile Monster
We thank you for taking the time to write a review. We also value your appreciation of our product's prices and the ease you experienced during your transaction with us.
We aim to provide efficient assistance here at Mobile Monster and rest assured that your opinion will serve as our motivation in providing seamless transactions and worry-free services in the future.
Best Regards,
Mobile Monster
Good to deal with
I have sold three items now. All transactions and processes have been fast and transparent. Have always received the amount quoted. Mobile Monster are good to deal with!
19 May 2026
Reply from Mobile Monster
Thank you for your wonderful feedback!
We’re so pleased to hear you've always had a smooth and positive outcome with Mobile Monster.
We’re glad the transactions you've experienced were quick, transparent, and efficient, and that our accurate payment met your expectations. We hope to assist you again in the future!
Until next time! ❤
Best Regards,
Mobile Monster
Reply from Mobile Monster
Thank you for the fantastic feedback!
We’re so glad you were happy with the smooth and swift service we've provided.
Your feedback means a lot to us, and we truly appreciate the support!
Best regards,
Mobile Monster
Mobile Monster were easy to deal with
Mobile Monster were easy to deal with. They supplied the postage for free and stayed within the promised timeframe to check my phone and deposit my money. The price they offered me for my iPhone 13 was good and saved me the hassle of selling it on Gumtree or FB Marketplace. Would recommend this company to sell your phone.
21 May 2026
Reply from Mobile Monster
Thank you for your kind review!
We’re pleased to hear you had a smooth experience and valued the efficiency of our process.
It’s great to know our pricing met your expectations.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Best Regards,
Mobile Monster
Great service as promised
Great service as promised. Got quote to buy iPhone on line, sent via post, receipt acknowledged, approved within the stated timeframe, paid on time too.
21 May 2026
Reply from Mobile Monster
Thank you for choosing us and we send our appreciation for your 5-star rating! ❤
Your feedback is greatly valued and we thank you for sharing your satisfactory experience with our process and services.
We will see to it that we continue providing excellent services through appropriate and swift assistance in the future.
In case you require our services again, please don't hesitate to reach out.
Thank you and until next time!
Best Regards,
Mobile Monster
Great experience and fair pricing
Great experience and fair pricing! I was a bit skeptical about selling my phone online at first, but Mobile Monster proved to be completely trustworthy. They paid exactly what they quoted without any hassle. Very happy with their professional service.
21 May 2026
Reply from Mobile Monster
Thank you so much for your kind words and recommendation!
We’re delighted to hear that you found our service trustworthy and that we were able to offer you a competitive price for your device.
We truly appreciate your support and are glad you had a positive experience with Mobile Monster.
Until next time!
Best regards,
Mobile Monster
Resell, Recycle and Rejuvenate Gadgets
Trusted, safe and convenient place to recycle the electronics for some pocket money.
30 March 2026
Reply from Mobile Monster
We appreciate the 5★ rating you've given and your recognition of our commitment in extending the life cycle of technology products.
Your feedback regarding our service is valued, and it will serve as our motivation to provide efficient assistance to our customers.
Thank you and until next time! 😊
Best Regards,
Mobile Monster
We always use mobile monster
We always use mobile monster to get rid of our old devices. Great, quick service. Money in account quickly.
21 May 2026
Reply from Mobile Monster
Thank you for always choosing Mobile Monster and we are grateful for sharing your experience in your old devices.
We are delighted to hear about your impression of our services, and we'll continue to do our best to provide prompt transactions in the future.
We are looking forward to serving you again. 😊
Best regards,
Mobile Monster
Another hassle free transaction
Another hassle free transaction through Mobile Monster. Fair price, kept in the loop regarding receipt, assessment and payment approval with funds received in a timely manner. Would recommend to anyone selling their unwanted devices.
21 May 2026
Reply from Mobile Monster
Thank you for your continued support and for taking the time to leave such a great review!
We’re really pleased to hear the process was smooth from start to finish and that you felt well informed throughout.
We appreciate your recommendation and look forward to helping you again in the future.
Best Regards,
Mobile Monster
Selling went smoothly from start to…
Selling went smoothly from start to finish. Very happy with the process. Payment was in the account in a timely manner.
21 May 2026
Reply from Mobile Monster
Thank you for choosing Mobile Monster and the 5★ rating you've given.
Your pleasant notion of our service is appreciated and rest assured that we'll keep on doing our best to provide seamless and prompt transactions in the future.
Thank you and until next time! ❤
Best Regards,
Mobile Monster
Easy and simple process to follow
Easy and simple process to follow, best prices compared to other trade in places available and cash transferred within a reasonable amount of time.
20 May 2026
Reply from Mobile Monster
Thank you for sharing your positive experience! ❤
We're delighted to hear that you found our process easily adaptable and our offered prices acceptable.
Your pleasant notion of our work is appreciated and will motivate us to continue providing efficient assistance through our user-friendly procedures.
Best regards,
Mobile Monster
Reply from Mobile Monster
We thank you for your 5★ rating.
We'll do our best to provide efficient services and fairly priced deals in the future.
Thank you very much! 😊
Best regards,
Mobile Monster
Good and effective service
16 May 2026
Reply from Mobile Monster
Thank you for the 5★ rating you've given!
We are glad to hear that you were satisfied with our service.
Rest assured that we are continuing to do our best to provide efficient exchanges.
We hope to do business with you again in the future!
Best regards,
Mobile Monster
Reply from Mobile Monster
We thank you for your 5★ rating!
We are happy to hear that we were able to provide you with proper services.
Thank you very much and until next time! 😊
Best regards,
Mobile Monster
Found this place by AI
Found this place by AI. They are legit, they offer good prices. Also Junior is quite helpful. I’d definitely recommend Mobile Monster to anyone looking to sell their devices
26 May 2026
Unprompted review
Reply from Mobile Monster
We greatly appreciate the 5★ rating you've given and for giving us a try having discovered us through AI.
We are delighted to hear about your satisfaction with our services, and we are thrilled that our staff has given you excellent assistance.
We thank you for your appreciation towards our associate, Junior. Rest assured we'll take your kind words as motivation to keep giving great services in the future.
Thank you and until next time! ❤
Best Regards,
Mobile Monster
Very easy to do the whole process
Very easy to do the whole process. They notified me when they received the phone and it only took a few days to have it processed. EXCELLENT service!
16 May 2026
Reply from Mobile Monster
We thank you for sharing your experience with Mobile Monster.
We aim to provide convenient transactions through our process, and we are glad to hear that you were satisfied with our procedures and the updates we've provided.
If you require our services again, feel free to get in touch and we'd be happy to serve you!
Thank you very much and until next time!
Best regards,
Mobile Monster
Easy process and no hassles
Easy process and no hassles. Got exactly the amount that was quoted for the device. Will use this comoany again
18 May 2026
Reply from Mobile Monster
Thank you for your fantastic review!
We’re glad that our procedures were viewed smooth and hassle-free.
It’s great to hear you were happy with our process, and payment system.
We truly appreciate your support.
Best regards,
Mobile Monster
Very easy to deal with
Very easy to deal with, prompt replies and overall great customer service. Fair price for my used phone.
15 May 2026
Reply from Mobile Monster
Thank you for your feedback!
We’re pleased to hear the process was easy and that our team provided prompt communication and great service.
It’s also wonderful to know you were satisfied with the price you received for your used phone.
We appreciate your support!
Best Regards,
Mobile Monster
Great service by the team
Great service by the team. Highly recommend to sell your phone here
25 May 2026
Unprompted review
Reply from Mobile Monster
Thank you for your feedback!
We’re happy to hear you had a great experience with our team.
Your recommendation is greatly appreciated, and we hope to serve you again in the future.
Best Regards,
Mobile Monster
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.