I'm delighted my phone has been put back to perfect condition after dropping out my pocket 😍 Great service & very quick turnaround from sending Phone away for repair to being delivered to a pick up... See more
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Review summary
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Excellent service as usual got my new phone yesterday sent off all my details and today I have all the families phones insured. I’ve been with them few years now and won’t go anywhere else tremendous... See more
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Mobile Phone Direct Insurance has been brilliant from start to finish. The sign‑up process was quick, the cover is clear, and the customer support team is genuinely helpful.” “I’m really impressed... See more
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Until today I didn't need the insurance, however it is good to have one, so a Mobile phone is very expensive and cost more as an insurance! I pay for the insurance the is sheaper as a new phone or to... See more
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Company details
- #5 of 12 best companies in Gadget Insurance Company
Written by the company
At Mobile Phone Insurance Direct, we make protecting your phone simple, affordable, and hassle-free. With a 14-day money-back guarantee, unlimited claims, and a UK-based claims team, we’re proud to offer mobile phone insurance that puts you first. We know how frustrating insurance can sometimes be, which is why our policies are built around fair pricing, fast resolutions, and excellent customer service. We have no minimum contract, so you can cancel anytime. Our repairs come with a 12-month warranty, and cover starts instantly for accidental damage, theft, and loss. The claims process is straightforward, with no unnecessary delays. That’s why we’re rated Excellent by our customers and were recognised as the Best Mobile Phone Insurance Provider by Forbes Advisor in 2021. Who We Are Founded in 2010, Mobile Phone Insurance Direct was created to offer a jargon-free, customer-first alternative to overpriced high-street insurance. Backed by over 50 years of industry experience, we’ve cut out the middleman to bring you comprehensive mobile phone insurance at a fair price. Whether you need cover for an iPhone, Samsung, or refurbished device, we have a plan to suit you. Our quick online quote tool provides your price in seconds, and our dedicated UK-based team is always on hand to help. With Mobile Phone Insurance Direct, you’re in safe hands. Get your quote in under 20 seconds and protect your phone today!
Insurance made simple
Written by the company
- Affordable, reliable phone cover
- Since 2010, we’ve provided straightforward mobile phone insurance with no jargon and no middlemen. Our customers enjoy instant protection, unlimited claims, and a friendly UK‑based support team.
- Why our customers trust us
- Great value, excellent service - Our policies include accidental damage, theft, and loss cover, all at budget‑friendly prices. With a simple claims process and thousands of positive reviews, we’re proud to be rated Excellent for customer service.
- Over 50 years of combined expertise
- We know phones inside out - Backed by decades of telecom and insurance experience, we specialise in affordable, comprehensive phone insurance that puts customers first.
Our money‑back promise
14‑day money‑back guarantee
If your policy isn’t right for you, you can cancel within 14 days of purchase for a full refund. No hassle, just a simple guarantee.
Contact info
Get money off insurance with MPID
4.5
Excellent
864 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The has been no process rise throughout…
The has been no process rise throughout the policy. Easy renewals. Only time will tell how good they are if a claim needs to be made.
17 March 2026
Reply from Mobile Phone Insurance Direct
Hi there,
Thanks for taking the time to share your feedback. I’m really glad to hear you’ve found the policy consistent in price and the renewal process easy to manage.
It’s completely understandable to feel that the true test comes when making a claim, and we appreciate you highlighting that. If you ever do need to get in touch, our team will be here to guide you through the process as smoothly as possible.
Thanks again for your comments, they’re genuinely appreciated.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi Peter,
Thanks for taking the time to leave your feedback. I’m really pleased to hear you found the process simple and the cover reasonably priced.
We always aim to keep things straightforward and accessible, so it’s great to know that was your experience.
If you ever need any help going forward, we’re here to support you.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi Di,
Thank you for your lovely feedback. I’m really pleased to hear you found the service prompt and efficient.
It’s always our aim to keep things running smoothly and respond as quickly as possible, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Great service and quote
Very quick to answer my call; great to be in direct contact with a helpful person, who resolved my query. Good quote on new phone.
17 March 2026
Reply from Mobile Phone Insurance Direct
Hi Lo,
Thanks for sharing your experience. It’s great to hear you were able to get through quickly and speak directly with someone who could help resolve your query.
I’m really pleased the support you received made things straightforward, and that you were happy with the quote for your new phone as well.
If there’s ever anything else you need, we’re always here to help.
Kind regards,
The MPID Customer Service Team
Ease of website and cheap cover
11 March 2026
Reply from Mobile Phone Insurance Direct
Hi Andy,
Thanks for your feedback. It’s great to hear you found the website easy to use and the cover good value.
We always aim to keep things simple and straightforward, so it’s really nice to know that came across in your experience.
If you ever need any support, we’re here to help.
Kind regards,
The MPID Customer Service Team
Great customer service
Great customer service, very helpful advisor who helped me set up the new policy that I wanted.
18 March 2026
Reply from Mobile Phone Insurance Direct
Hi Kym,
Thanks so much for your kind words. It’s great to hear that our advisor was able to help you get everything set up just the way you wanted.
We’ll be sure to pass your feedback on to the team, as I know it will mean a lot to them. It’s always nice to know the support provided made things that bit easier.
If you ever need anything down the line, we’re here to help.
Kind regards,
The MPID Customer Service Team
Fairly straightforward to set up from the beginning
Fairly straightforward to set up. A bit tricky providing the correct photographs
18 March 2026
Reply from Mobile Phone Insurance Direct
Hi Liz,
Thanks for taking the time to share your experience. I’m really glad to hear you found the setup fairly straightforward overall.
I do appreciate that providing the correct photographs can sometimes feel a little tricky, especially when you’re trying to make sure everything meets the requirements first time. Your feedback is really helpful, and it’s something we’re always looking to make clearer and easier for our customers.
If you ever need a hand with anything like this in future, we’re always here to help.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi Carlos,
Thank you for your review.
We're pleased to hear that everything went smoothly and that you feel you're getting great value. Providing a straightforward experience is really important to us, so it's great to know that came across.
We appreciate you taking the time to share your feedback.
Kind regards,
The MPID Customer Service Team
Needed to upgrade my new phone it was a…
Needed to upgrade my new phone it was a quick and easy to do.
13 March 2026
Reply from Mobile Phone Insurance Direct
Hi there,
Thank you for taking the time to share your feedback.
We're pleased to hear that upgrading your phone on the policy was quick and easy to do. Keeping the process simple when you change devices is something we always aim for, so it's great to know it worked smoothly for you.
We appreciate you choosing Mobile Phone Insurance Direct and sharing your experience.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi Janet,
Thank you for your review.
We're glad to hear that you found the website easy to use and appreciated the clear, concise approach. Keeping things straightforward and simple is exactly what we aim for, so it's great to know that came across.
We appreciate you taking the time to share your feedback.
Kind regards,
The MPID Customer Service Team
Great mobile insurance company
I've been insured by MPID for several years now and I honestly wouldn't change. I've had to claim once and the process was super easy, and when i've changed phones, they make it nice and simple to update the policy. I would highly recommend.
10 March 2026
Reply from Mobile Phone Insurance Direct
Hi Tony,
Thank you for taking the time to share your experience.
It means a lot to hear that you've been with us for several years and continue to feel confident in the service you receive. We're really pleased that your claim was straightforward and that updating your policy when changing phones has been simple as well. Making things easy and clear for our customers is always our aim.
We appreciate your recommendation and your continued support.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Dear Roy,
Thank you for taking the time to leave a review.
We're really pleased to hear that you found the service fast and efficient. Our team always aims to make things as straightforward as possible, so it's great to know that this was your experience.
We appreciate you sharing your feedback and choosing Mobile Phone Insurance Direct.
Kind regards,
The MPID Customer Service Team
Overpriced
9 March 2026
Reply from Mobile Phone Insurance Direct
Dear Customer,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you felt the cover was overpriced. We aim to offer competitive pricing while providing reliable protection and service, but we understand that value can feel different for everyone.
Your feedback is appreciated and will be shared with the team as we continue to review our pricing and customer experience.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Dear Barry,
Thank you for your kind feedback.
We’re really pleased to hear that your experience was hassle free and that the team was there to help when you needed support. Providing reliable assistance when it matters most is something we aim for, so it’s great to know this was your experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
AVOID Claims process designed to avoid paying out
Absolutely terrible experience with this mobile phone insurance company.
After losing my phone while travelling abroad, what should have been a straightforward claim turned into a month long nightmare involving more than 30 emails. The entire process felt like they were doing everything possible to avoid paying out.
They repeatedly asked for information that had already been provided and kept adding new requests to drag the process out further.
Some of the ridiculous things they demanded included:
• My Google Maps timeline from the day the phone went missing
• Copies of my boarding passes to prove I was travelling
• Multiple written explanations of exactly what I last used the phone for and how I retraced my steps
• Forcing me to pay a third-party company just to report the phone as lost
• proof of purchase of travel e-sim
• utility bills
Also, multiple other absurd requests and questions that no other insurance company has ever requested when submitting a claim previously.
Even after providing all of this, they continued questioning the claim and asking for more information.
When you lose a phone while travelling, it’s already stressful enough. Instead of helping, this company made the entire situation far more stressful and drawn out than it needed to be.
What’s even more concerning is that after reading the reviews here, it’s clear many other customers have experienced the exact same issues with the claims process.
Based on my experience, the process seems designed to delay, exhaust, and discourage customers from completing their claims.
I would strongly advise anyone considering this insurance provider to avoid them and look elsewhere.
2 February 2026
Unprompted review
Reply from Mobile Phone Insurance Direct
Dear Adam,
Thank you for taking the time to share your experience.
I’m sorry to read how frustrating this process has felt, particularly while dealing with the stress of losing your phone whilst travelling. We understand that situations like this can already be difficult, and we appreciate you explaining how the claims process affected you.
When a claim is reported, our team may need to request supporting information so that the circumstances of the incident can be properly reviewed and validated. While we understand that providing documentation can sometimes feel repetitive or burdensome, these checks are an important part of ensuring that claims are assessed fairly and in line with the policy terms.
We are sorry to hear that your experience felt drawn out, and your feedback regarding the communication and requests made during the process will be shared internally so it can be reviewed.
If you would like the team to look again at your case or discuss your concerns in more detail, please contact our customer care team on 01702 568070, Monday to Friday, 9am to 5pm, and they will be happy to assist.
Kind regards,
The MPID Customer Service Team
This was an easy and seamless process
8 March 2026
Reply from Mobile Phone Insurance Direct
Dear Jake,
Thank you for your kind feedback.
We’re really pleased to hear that you found the process easy and seamless. Providing a smooth and straightforward experience is something we always aim for, so it’s great to know that this was your experience.
We appreciate you taking the time to leave a review.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Dear Mr Russell,
Thank you for taking the time to leave a review.
We’re really pleased to hear that you found the process easy and quick. Keeping things simple and efficient for our customers is important to us, so it’s great to know that this was your experience.
We appreciate you sharing your feedback.
Kind regards,
The MPID Customer Service Team
VERY EASY TO SET UP GOOD PRICE
5 March 2026
Reply from Mobile Phone Insurance Direct
Dear Mick,
Thank you for taking the time to leave a review.
We’re really pleased to hear that you found the process very easy to set up and that the price worked well for you. Keeping things simple and offering good value is something we always aim for, so it’s great to know that was your experience.
We appreciate your feedback.
Kind regards,
The MPID Customer Service Team
Very professional and concise
3 March 2026
Reply from Mobile Phone Insurance Direct
Dear Neale,
Thank you for your feedback.
We’re really pleased to hear that you found the service professional and concise. Providing clear and efficient support is important to us, so it’s great to know that this was your experience.
We appreciate you taking the time to leave a review.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Dear Claire,
Thank you for your kind feedback.
We’re really pleased to hear that you feel the cover offers excellent value for money and that you experienced great customer care. That balance is something we work hard to maintain, so it’s lovely to know it came across in your experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
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