Mobile Vikings  Reviews 7,657

One day, a technician showed up to install an optic cable — without us asking for anything. Since then, we’ve had frequent disconnections.

We contacted support (which is extremely difficult to reach). They eventually sent a technician, who told us the newly installed cable was faulty, and that we were responsible for replacing it because it’s on private property.

We decided to live with the interruptions since they didn’t last too long.

Later, they contacted us again to “upgrade” us to fiber — once again, we hadn’t asked for anything. A technician came, cut the copper line, and left. The internet no longer works. That same technician admitted both cables had been connected, which may have caused the disconnections in the first place — and then left without even testing the connection.

I then spent an hour on the phone with support. The first call was put on hold and eventually dropped. On the second call, I got someone aggressive who kept insisting the internet was working — it obviously wasn’t.

In short, two technicians managed to cut off my internet entirely. I work from home three days a week as a software developer, so this is not a minor inconvenience — it’s a disaster.

I’ll most likely switch back to Proximus or another provider that takes support seriously.

Have to say Mobile Vikings is still the best provider I've ever used. Five years now. Highly recommend.

Perfect ferfect

In general I am very satisfied with Mobile Vikings

Great service, clear information. Loving the deals!

Poor internet experience and poor client experience 0 answers and slow internet, having up to 200ms for no reason

Just the way to pay is one big hassle !

As good as proximus, but way cheeper. Only still not on my house fiber. But as they say it will be soon.

Since I no longer have a work cellphone, I have been with Mobile Vikings (just like the rest of the family). Fast and good response of helpdesk in the beginning with a few (small) things, more out of ignorance on my part.
Everything works as it should, the necessary information when going abroad (in or outside Europe), message when you have almost used up your calling credit...
One small point that could be improved: I have the smallest subscription and then you cannot create a 'Viking family' with others who have more expensive subscriptions. If that were possible, the 10 out of 10 for Mobile Vikings would be more than obvioush.
Oh yes, MV was originally a Limburg initiative!

(update of text: translate in English)

The service is exemplary. The internet connection is remarkably stable, with no dropouts and consistently high speeds, ensuring that our 4K television delivers superb quality. Our GSM service functions flawlessly—even during our weekly visits to France and Holland—while roaming remains entirely dependable and uninterrupted.

Although the prices are marginally higher than those offered by DIGI, we fully appreciate the quality we receive and recognise that alternatives may not necessarily match this standard. Naturally, we keep a vigilant eye on pricing; should Mobile Vikings raise their rates further, we would not hesitate to consider more cost-effective providers.

Maybe a good provider but they should let people verify with ID/Passport💁‍♂️ Im an expat and wanted to be their customer but unfortunatelly it’s imposible😊

I don’t have its me yet and also Belgian payment method so its not possible to verify my identity. I found other provider who let me verify with ID.

Great company, service and prices. Would recommend to friends and family

They respect their clients

I got charged in advance for a month if internet + installation costs, even though the technician couldn't install it.
When asked for a refund (on the first month, not the installation) it was rejected because "the issue is out of their control". I don't see how charging for a service they are not providing is out of their control.
Horrible experience

The service is good, price is definitely in a good range and customer service is good as well. So far my favorite provider out there

good coverage
very fair rates and services

Be ready to wait a long time when switching Internet from another provider. They have a 48h windows during which your connection will technically be working, and the internet is available, but you cannot change the parameters of your modem yet, as it is only configurable via their website (it's a Proximus hardware, after all) and you have to wait until they configure everything on their side before being available. The 48h waiting time is no joke...
So, you technically have internet, but you cannot use it, appart from a few easy to configure devices. Your mesh configuration, and the other 10+ devices connected to the network will have to wait.
It's a long wait with no functional wifi at home.
They do not warn you about that!

Three months ago, I received an email from Mobile Vikings stating my VAT number was no longer valid and thus removed from my account. They knew this, because the "government" notified them.

Many mails and three months later with Mobile Viking's "client service", the issue was still not resolved. My VAT number was in fact, still valid.

It seems very hard to add a VAT number to an account for some reason. Also, they use "Companyweb" as a source apparently instead of the KBO provided by the government, go figure, to check your VAT status.

Wanted to test Mobile Vikings for our employees, as what they offer seems enticing, but I'd rather pay a bit extra so I can actually get help from a helpdesk and get a problem fixed.

Had a small issue changing from Mobile Vikings to Telenet, thank god Telenet helped resolve the issue in half a day... and not three months.

So be wary if you'd opt for Mobile Vikings, as they do take unnecessarily long to "fix" issues — that aren't broken to begin with — whilst not taking their own created issue seriously when you contact them.