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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, most reviewers were let down by their experience overall. Customers frequently encountered significant issues with the company's service, describing it as a horror and expressing widespread dissatisfaction. Many people reported poor customer service, often struggling with unhelpful staff, long hold times, and calls that were frequently dropped or unanswered. Reviewers also faced considerable problems with payments, including incorrect charges and difficulties in settling accounts. Some people were dissatisfied with specific product-related issues, such as vehicles breaking down and remaining unrepaired for extended periods. Additionally, some customers reported being charged for services they believed were not due or had not received, leading to disputes over service plans and unexpected costs.

What people talk about most

Service

Users describe negative interactions with service, with many reviewers expressing dissatisfaction with the... See more

Payment

Consumers express significant dissatisfaction with payment processes, citing issues such as unexpected fees,... See more

Customer service

Customers consistently note negative experiences with customer service, often describing it as woeful,... See more

Response time

Customers had negative experiences with response times, frequently reporting long waits for replies to... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with the car... See more

Reviews shaping this summary

Rated 1 out of 5 stars

We struggled to pay our monthly payment and missed 3 months of repayment. Mobolize threatened to take us to court so we returned the car to them, which was then sold at an auction. Our total balance... See more

Rated 1 out of 5 stars

Absolute horror of a company. Car returned in November 2025. Have never received an inspection report. Just received a settlement figure for 4 figures (inc over £500 to a replace a carpet which had a... See more

Rated 1 out of 5 stars

Bought a Renault Zoe in August 2022. In March 2025 it broke down and was Towed to a dealer. Nothing happened on the repair for 3 months. In june 2025 I was told that the part would arrive in October 2... See more

Rated 1 out of 5 stars

Awful awful awful!!! Requested a settlement figure to return my car and paid this figure promptly on 10th November. A week later received a demand for a settlement figure twice as high as what i had... See more


1.5

Bad

TrustScore 1.5 out of 5

62 reviews

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No history of asking for reviews

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1.5

All reviews

(62)

49 reviews in the last 12 months

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Rated 1 out of 5 stars

Took over a month to post v5 on to new…

Took over a month to post v5 on to new owner and cancelled road tax as soon as payment for vehicle received. Thus new owner could not tax it for over a month. Useless, after having my business for over ten years.

4 November 2024
Unprompted review
Rated 1 out of 5 stars

I had finance with mobilize financial…

I had finance with mobilize financial services for my Dacia Jogger. I had numerous problems with the car - despite having 30+ years driving experience. They took the side of the dealership and Dacia. I would not recommend them. They do NOT listen to the customer even when I had seen lots of other customers having issues with the Dacia Jogger

17 September 2024
Unprompted review

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