Moda@Home Reviews 

48
•
TrustScore 2 out of 5

2.1

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Rated 2 out of 5 stars

Moda living - the Mercian Birmingham For the price you pay the quality and standard of the rooms are dreadful. Most things break within a few months just from basic usage. The heating and radiato... See more

Rated 1 out of 5 stars

Having bought a wardrobe and bedside tables, I heard nothing from this company until I used the contact point on their web page weeks later. I was assured they had sent emails but none of them arrived... See more

Rated 1 out of 5 stars

Customer service is poor. This company are very difficult to get hold of and have no contact telephone number. The only means of communication is via email and they are slow to respond. I’ve been tryi... See more

Rated 5 out of 5 stars

Ordered of moda home was delivered 3-5 days amazing tv unit with led lights makes the room complete. Best thing is they accept clearpay would order from this company again excellent furniture 10 out 1... See more

Company replied

Company details

  1. Home Furniture Shop
  2. also in
  3. Bed shop
  4. Bedroom furniture shop
  5. Children's Furniture Shop
  6. Living room shop
  7. Office Furniture Shop

Written by the company

Whatever room you're looking to furnish, Moda@Home is sure to have the product to suit your decor and needs. Shop online for your entire home from our wide range of stylish and affordable Home Furniture and more at everyday low prices. FREE UK Mainland delivery, NO minimum spend.


Contact info

2.1

Poor

TrustScore 2 out of 5

48 reviews

5-star
4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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2.1

All reviews

(48)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

Very poor customer service

Having bought a wardrobe and bedside tables, I heard nothing from this company until I used the contact point on their web page weeks later. I was assured they had sent emails but none of them arrived. They claim I was the only one who had any communication problems, they obviously haven't read the other reviews. After asking for a refund they went quiet until I had to get pay pal involved, even so it still took 3 months to get a refund. I cannot comment on the quality of the items as i never got to see them

27 March 2024
Rated 5 out of 5 stars

Great item better delivery needed

Item great just love it only down side delivery texted at 11.09 saying it was going to be delivered within 2 hour slots they came at 11’33 . Like people don’t need to work so missed them . Better notice much needed . Got it the next day but had to morning off work . Very annoying

22 March 2024
Rated 5 out of 5 stars

A Great Experience All Round

Amazingly fast delivery. Driver was helpful. Well packaged, clear assembly instructions. Great product, much more solid than I expected for the price to be honest. A great experience all round!

18 March 2024
Unprompted review
Rated 5 out of 5 stars

Good quality product

Good quality product, easy to assemble and exactly as described. Very quick delivery and kept up to date with status. Very happy with this purchase.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Wine cabinet

Furniture arrived but sadly wasn’t what I expected this company were very good at collecting it and giving me a refund

13 November 2023
Unprompted review
Moda@Home logo

Reply from Moda@Home

Hello Sally,
Could you please contact me at info@modaathome.co.uk and provide your order number so I could look into this and update you directly?
Thank you.
Olga

Rated 1 out of 5 stars

The doors sit wonky the shelf’s holes…

The doors sit wonky the shelf’s holes are not even lined up probably so cannot put my shelf on the gloss edging is all discoloured wouldn’t bye avoid waste of money I’ll be getting my money back

24 July 2023
Unprompted review
Moda@Home logo

Reply from Moda@Home

Dear customer,

First of all, I want to thank you for your order.

I am sorry to hear that there was an issue with your item and that you felt you needed to leave negative feedback.

Why didn't you contact me through the site form or directly via email so I could look into this and have a chance to resolve the issue? I could arrange a return if your item arrived damaged or supply you with replacement parts.

I have already sent you an email asking for more information on this.

Kind regards,
Olga.
Moda@Home

Rated 5 out of 5 stars

Perfect!!

Perfect!!! Would order from here again

10 July 2023
Moda@Home logo

Reply from Moda@Home

Dear customer,

Thank you for your 5* review, hope to deal with you again.

Kind regards,
Olga.

Rated 1 out of 5 stars

I'm updating my review to one star as I…

I'm updating my review to one star as I still haven't heard when or if my item will arrive. It's now been 8 business days and despite my emails I haven't heard anything. I need this product by 29th June and was told it would arrive in 3-5 business days.

5 June 2023
Unprompted review
Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, excellent product. Cheapest I have seen it and love the pay in 3 option. Fully recommend this company. Would use again

3 May 2023
Rated 4 out of 5 stars

Problem resolved quickly

There was a problem with the item. One of the pieces had damage but this was quickly and efficiently resolved. Would definitely purchase with confidence from them again.

13 March 2023
Unprompted review
Rated 1 out of 5 stars

Make sure you read the returns policy before you order

The item was damaged inside and very poor quality. After reading the returns policy it was not worth returning as we had to pay the returns fee even though the item was faulty. Make sure you the read the returns policy before you order anything.

18 January 2023
Moda@Home logo

Reply from Moda@Home

Dear Karen,

First of all, I want to thank you for your order.

I am sorry to hear that there was an issue with your item and that you felt you needed to leave negative feedback.

I'm afraid that there was a misunderstanding of the return policies. The returns for items damaged/defective are free. I can also supply the replacement parts free of charge as well. All you had to do is to contact me, so I could resolve your issue in the better possible manner.

I have already sent you an email asking for more information on this.

Kind regards,
Olga.
Moda@Home

Rated 5 out of 5 stars

Very good service and good product

7 December 2022
Unprompted review
Moda@Home logo

Reply from Moda@Home

Hi Emma,

Thank you for your order and for your 5-star review!

I am pleased to know that you are satisfied with your purchase and the service provided. Hope to deal with you again!

Kind regards,
Olga.
Moda@Home

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