Moda living - the Mercian Birmingham For the price you pay the quality and standard of the rooms are dreadful. Most things break within a few months just from basic usage. The heating and radiato... See more
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Having bought a wardrobe and bedside tables, I heard nothing from this company until I used the contact point on their web page weeks later. I was assured they had sent emails but none of them arrived... See more
Customer service is poor. This company are very difficult to get hold of and have no contact telephone number. The only means of communication is via email and they are slow to respond. I’ve been tryi... See more
Ordered of moda home was delivered 3-5 days amazing tv unit with led lights makes the room complete. Best thing is they accept clearpay would order from this company again excellent furniture 10 out 1... See more
Company replied
Company details
- Home Furniture Shop
- also in
- Bed shop
- Bedroom furniture shop
- Children's Furniture Shop
- Living room shop
- Office Furniture Shop
Written by the company
Whatever room you're looking to furnish, Moda@Home is sure to have the product to suit your decor and needs. Shop online for your entire home from our wide range of stylish and affordable Home Furniture and more at everyday low prices. FREE UK Mainland delivery, NO minimum spend.
Contact info
United Kingdom
- modaathome.co.uk
2.1
Poor
48 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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To be honest the only reason I’m giving…
To be honest the only reason I’m giving four stars is because I ended up having to chase to find out when my item would be delivered as I didn’t get an email to confirm dispatch or that the order was on the way. Having said that, their representative was really good and managed to give me all the information about the delivery. And to be fair the item did arrive within the specified time frame! Took a whilllllee to assemble the unit but was a good purchase and great value for the price too! Will definitely buy from them again! :)
1 December 2022
Reply from Moda@Home
Hi Nelly.
First of all, I want to thank you for your order.
I am sorry you felt that you need to leave a 4-star review because of the lack of updating the tracking information. As I advised you during our communication, there was an issue with the automatic updating system, which now has been fixed.
I am pleased to know that, after all, you are satisfied with the service provided and your new tv unit.
Hope to deal with you again!
Kind regards,
Olga.
Moda@Home
Not a good experience!
I ordered a dining room table which was perfect for whatvi needed and was very much looking forward to receiving it. I waited in each day for it delivery did say between 3 - 5 business days but i was not getting any updates at all delivery which did concern me. I had tp contact the company to check what was happening with my order i could not find a contact telephone number so had to fill out a form for email. I did hear back within about 1-2 days the lady that emailed me Olga was lovely very polite and apologetic. Unfortunately though she had to advise me i wouldnt be getting my order as it was damaged and that was the last one. I am very disappointed that i was not contacted to be informed of this and that i had to contact them. I am now awaiting on a full refund.
5 October 2022
Unprompted review
Reply from Moda@Home
Dear Kathrine,
First of all, I want to thank you for your order and to apologise for the late response.
Your feedback is extremely important to me and my small business and it helps me to improve service for everyone.
I am really sorry that your item was damaged in transit, I can only apologise because the carriers, used for delivery, are all third-party companies. Unfortunately, there was no stock of the product you ordered so I could send a replacement to resolve the issue in a better way and the only resolution I had is to process a full refund.
Please accept my most sincere apologies for the issue that has occurred. I really appreciate you being a customer. Thank you again.
Olga,
Moda@Home
Ordered of moda home was delivered 3-5…
Ordered of moda home was delivered 3-5 days amazing tv unit with led lights makes the room complete. Best thing is they accept clearpay would order from this company again excellent furniture 10 out 10 will recommend them to anybody. I will be ordering from them again.
13 September 2022
Unprompted review
Reply from Moda@Home
Hello Neil,
Thank you for your order and for your 5-star review!
I am glad to hear that you are satisfied with your purchase and the service provided. Hope to deal with you again!
Kind regards,
Olga.
Moda@Home
Reply from Moda@Home
Hi Natalia. First of all, I want to thank you for your order. I am glad to hear that you are satisfied with your item and the service provided. Hope to deal with you again! Kind regards, Olga - Moda@Home
What an amazing store
What an amazing store! Cabinet was well packaged and arrived on the day I was told. Easy clear instructions and sturdy . Would highly recommend 💯 %
18 April 2022
Unprompted review
Reply from Moda@Home
Dear Samantha,
Thank you so much for your 5-star review! I am so glad to hear you are satisfied with your cabinet bought from my online store.
Really appreciate you being a customer and helping to share the word about me and my small business.
Olga,
modaathome.co.uk
Difficult assembly
Very good customer service, the item arrived undamaged and on time. However, assembling it was very challenging, and the explanation provided by the vendor not really helpful. Therefore only 3 stars to give.
7 March 2022
Unprompted review
Reply from Moda@Home
Dear Eleftheria,
First of all, I want to thank you for your order and to apologise for the late response.
Your feedback is extremely important to me and my small business and it helps me to improve service for everyone.
I am really glad you are satisfied with my sevices and very sorry you had difficulties in the assembly process. Please be assured I have already forwarded your feedback regarding the instructions to the supplier/manufacturer.
I really appreciate you being a customer. Thank you again.
Olga,
modaathome.co.uk
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