Moda Furnishings 

SCAM SCAM SCAM

I haven’t received my order and cannot get through to the company for any update. Really wish I’d read the reviews before purchasing. BE WARNED PLEASE

We made an order with Moda several weeks ago. They tried to contact us in order to arrange delivery. We have tried emailing, contacting via social media, and calling but nothing! AVOID this company at all costs! It seems they are a scam or have gone into liquidation!!

Ordered items over a week ago and since then no communication when my items are shipped. Tried emailing them but email just bounced back. I think this is a scam website.

Absolutely shocking customer service, arrived unusable due to damage and will not reply to emails, online tickets raised or calls for months now.
Something fishy is going on with this company

Please avoid this company! Ordered a garden sofa, delivery was cancelled by courier and told to contact moda - well that’s impossible as they have disconnected their phone line and chat via website and are not answering emails or tickets. Company is clearly a scam, I just want my refund!

All these reviews speak for themselves!

Paid £1,500 for furniture which was due to arrive on 7th May and did not. No phone call 24 hours before to confirm delivery and my order did not arrive. Now, trying to get through to the team is impossible as MODA have turned off their phone lines and nobody responds to any emails. I have had to contact my bank to start charge back proceedings!

I bought with this company based on family having furniture from them for many years. However, given the recent reviews it seems things have drastically changed.

Doing a little digging it looks like the company is owned by Giomani Designs and the company also own Cox & Cox… another furniture store whose terrible reviews show that there is a pattern of behaviour here.

No item delivered and still no refund.

UPDATE - ORDER NOW DELIVERED AVOID DO NOT BUY FROM THEM - Ordered sun lounger set which came with a table and parasol. At first communication was good kept us in contact in relation to a delivery date HOWEVER when delivery date arrived they only delivered the parasol and base and nothing else. Asked where our sun loungers and table was and delivery people said it will be here in the next few days but nothing has arrived and have not received any further communication from Moda. Tried ringing to speak to someone but get an automated message saying due to high volume of calls service not available. Tried emailing and raising an urgent ticket re our problem and no response. Total lack of customer service. VERY VERY DISAPPOINTED and now need to try and get our money back.

I received a call from Georgina at Moda and she apologised for the delay. Told me I could expect delivery within the next 7 days and all now received and is perfect. Paid extra for premium service and delivery drivers were very polite and put the furniture together and all is good

I ordered a big garden sofa set with a delivery within 3-10 days. Originally the delivery was set pretty early so I was happy with it. On the day they just cancelled the delivery and rescheduled for today. Now I haven’t heard from them (tracking or details of it being dispatched) which makes me think that I won’t get my delivery today. Their phone lines are off, their live chat is offline and they don’t respond to emails. It’s been over 3.5 weeks now, it’s ridiculous that you can’t even get in touch with them.

UPDATE:

29th of May.
Month late but I finally got my delivery. All would be great but they didn’t deliver the entire order. I’m missing 2 end pieces for my modular corner sofa. Moda didn’t contact me to tell me that these won’t be delivered today. Their phone lines are still disconnected. I’ve emailed them but it’ll probably take ages to get a response that way. Luckily it was a credit card purchase so in the worst case scenario I’ll have to dispute the payment.

Replied to request by Moda for Contact Details via Trustpilot and emailed (as back up) 2 days ago - still no response and/or contact from Moda

Hi Georgina,

Thank you for getting back to me

My number is +++++++++, please call so we can resolve this matter

Kind Regards

Jason

Missing Items - Damaged Items - No response from Calling
Delivery of furniture 7/5/25 - items missing, some items received in wrong colour, no answer from calling.

Date of experience: 07 May 2025

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Reply from Moda Furnishings

41 minutes ago
Hi
Thank you for leaving a review, it is disappointing to see this is negative and you have not had the experience that we expect customers to have.
I have requested details through Trustpilot to be able to reach out and contact you to help resolve the issue.
I look forward to speaking with you.
Thank you
Georgina@Moda’

Paid for an order and still haven’t heard anything two weeks later, despite emailing. Starting to think it’s a con.

I received 2 outdoor ceramic pots, I have been trying to return this after waiting for so many weeks for the delivery, despite paying the delivery costs. The order was placed on 12th April and received 4th May. I have sent 3 emails, made a call and spoke to Sana who said she would email the return instructions which I have never received. Is this company going bust? I tried calling today and an automated voice message stated due to high volumes of calls this phone service was not available.

Not sure if the fault lies with Moda or their Logistics Company? First delivery attempt last Wednesday 7th May, didn't accept as despite paying for assembly the Delivery guys said they were only informed at 12 o'clock on the same day & didn't have the correct tools, really? Re-arranged delivery for today, Cubo Dining Table & chairs arrived, only a small issue with one the chairs which had better get resolved but for the Halo Corner Sofa set only received one Corner Chair with a wrong cushion, the Coffee Table and Pouf so missing both RH & LH Corner Sofas and 2 Centre Sofas so basically most of the set. Let's see how long it takes for someone from Moda to respond to the emails I have just sent as their telephone lines are not working at present due to the high volume of Sales & Enquiries, most likely people like myself trying to contact them to make complaints or rectify delivery issues.

I and my family have all had Moda garden furniture over the years and have always been happy.
Sadly the latest experience has been completely different.
We have ordered and paid for a garden dining table set and cover to match our sofa.
Arranged delivery date, and it came and went.
Several hours lost trying to speak to someone. Several unanswered emails and still no delivery.
When I finally got to speak to ‘Georgina’ she promised to call back, no surprise, I’m still waiting. I doubt that Georgina is an actual individual, and in-fact merely a name used by anyone that chooses to pick up the phone.

Very disappointed! Ordered a full garden set and only part of it was delivered. Phone lines aren't available, facebook messages and emails are not being replied to. Customer service awful!
** 26/05/2025 ** Following my above review I was contacted by Georgina, who assured me this would be looked into as soon as possible. She gave me her mobile number so i could contact her, I have left messages and texts and no reply at all. Not hopeful at all!!

Please please don’t buy from Moda Furnishings. We ordered and paid £2500 end of April 2025 for the Salone garden corner sofa and table and they have not delivered. They don’t answer phone calls or emails. It’s very upsetting as I ordered them for my son’s wedding and told them so . Be very aware before you order and make the mistake we made. We thought they were a reliable. We are now trying to get our money back. Really upsetting .

I’m writing here hoping moda will reach out to me as with other bad reviews.
I placed an order last Monday, apart from order my confirmation I have not heard anything else. Have tried to call today numerous times only to be told they are expecting a high volume of calls. IThis order is gift for my brother this coming Sunday. I have also filled out the contact us form. No reply.
Be wary of ordering would my advice. Going to have to pay twice now no doubt to buy a gift elsewhere. Disappointed

I placed my order and received an acknowledgement but never received my order within the specified time frame. They have ignored my email and are now not taking calls citing exceptional high level of orders. Shame the service does not match. Best avoid!

Update - a voicemail has been left for me by Georgina asking me to call her back regarding my order. My order did eventually turn up, but very unimpressed with the company.

More than half the order was missing and delivery drivers caused damage to my property. Like others I spoke to "Georgina" who promised to call back 5 days ago. Heard nothing and having sent emails to all the addresses and used their online help facility and still heard nothing. Phones now unavailable and no online chat facility so no way to contact them. Wish I'd looked up the reviews here before ordering from them but their website looks good and so professional. Don't be fooled and avoid this company at all costs!!

Do not buy from Moda. Shockingly bad customer service and communication.
My payment for a garden sofa set went through and I received no email confirmation of my order. I was contacted by their delivery partner to arrange a delivery date any by the end of the delivery day had to call them myself to find out why nothing had been delivered. They said they didnt even have the furniture from Moda and were unhelpful. Called Moda who couldn't tell me for certain what was going on and they never called me back or followed up at all. Called back Moda AGAIN who said they had the item in stock, rearranged delivery but despite a specific request from me I still have no written confirmation from them, or the delivery partner of the delivery date. Tried calling them again just now and got an automated response to send them an email...!! Was meant to receive the goods in 5-10 workings days but over a month later have nothing.

My partner and I just bought our first home together, and purchased a set of garden furniture costing over £4,000. We eagerly awaited the delivery to come and when it did we were heartbroken that only 5 of 8 boxes were delivered. There was no email or contact from Moda to explain they couldn't fulfil our order, and when we tried to contact on the phone it went to an automated message saying we had to email assistance. As I'm sure you can appreciate, due to the value of the order, we were eager to speak to someone about what had happened but have had no luck. Please can someone get in touch with how / when we get our missing items or how we can organise a full refund within the 14 day cooling off period. I would expect the cost of return to be covered by yourselves due to the appalling service provided.