Moda Furnishings 

Not even worthy of ⭐️

I have bought several garden sets from Moda and recommended them to so many people….BUT not anymore!! I don’t know what’s happened!

Ordered table and chair set 7 weeks ago, money taken straight away!

Had several delivery dates sent to me and waited in but nothing. Same excuse of “the delivery van has broken down and we will rearrange delivery “ still NOTHING.

Numerous emails, phone calls when you could call them but now they have disconnected the phone line!!!

7 weeks later and still nothing!!

Now forced to contact Trading Standards, the bank and BBC Watchdog.

Any advice DO NOT use this company. Ordered garden furniture told 3-10 days. No communication from them some 19 days later get a text advising the delivery date. On day of delivery I received a call telling me the van had broken down and they would have to re book the delivery. They told me the next one was in two weeks time. After paying for the VIP delivery, when the delivery team got here they tried to force it through the door damaging the frame. Then told me they couldn’t get it in so they could leave it on the drive or take it away. I mentioned I had paired for the VIP package so they put it in the back of the van and left.
I tried a number of times on the day to contact MODA to resolve this but the phone lines are always off and have been since 2 weeks ago. I have now let this with my bank to get the money back as you can not get in touch with them. Very disappointed!
Save you self the trouble and go else where.

I ordered a garden set at the end of April. The order arrived minus two chairs after a fortnight. I could not speak to anyone and my emails bounced back. On checking trustpilot the recent reviews of Moda were all saying the same thing. I then thought the two chairs were not going to turn up but lo and behold I received a message from the delivery company yesterday they were being delivered today May 22nd which they have been. Why Moda do not answer phones or respond to emails cannot be doing their business any good. I am very happy with the quality of their products but their customer service needs an overhaul

Nothing short of abismal. 1st delivery wrong- many items missing . Can't contact store or customer services . Says number not taking calls and to email. Emailed 3 times - no reposnse .

Had to go to store in Old Trafford . Agreed a new date (which was confirmed by the store manager in an email) - 2 weeks later for outstanding items to be delivered . It was wrong again . The delivery men then proceeded to take the table and single chair that had been delivered on the first occasion . They cited on the systems that I rejected delivery ; I didn't and I didn't give them permission to go on to my property either.

Again no access to numbers or emails & manager not available at the store

I paid in full for my items so I see this as theft on top of outrageously poor service and standards . I am contacting the ombudsman.

This is

Ordered outdoor corner sofa with delivery date of the 9 may, didn’t arrive. Tried calling and emailing Moda with no response. Avoid this company

Do not buy online from these people. I purchased from their bank holiday sale, which seems to be still running, and ultimately had to involve my credit card company to help resolve an issue of non-receipt of goods. Their contact centre is extremely unhelpful, if they answer, and Moda use a third party logistic provider who do not cancel prearranged delivery appointments - I waited in twice on two separate days for failed deliveries.
My furniture delivery was ultimately pushed to the right three times and when I asked them for a solution to delivery the items I had bought they stopped answering my call and emails.
Avoid...

We ordered a garden furniture set from moda off the back and of a family member having one which we really liked.

As soon as we ordered the set we were told someone would be in contact with us about delivery (1-8 working days) this has taken 3 weeks, even after multiple chaser emails, there was no contact made from the company. Once the delivery company were in contact the issues started, we were told part of our delivery had been “damaged” and would we like to swap for foot stalls rather than benches which we did not, we were then told the benches would take up to 8 weeks to be delivered and someone would come back to us to arrange this, which they haven’t. The part delivery arrived, once unboxed we noticed the table was not the one we ordered, it did not support a parasol even though on the website it states only the natural weave set does not support the parasol ( we ordered the mixed grey weave ) which come with no parasol hole, so it’s this false advertisement or has the table been sent wrong???!!! I have tried to call this company / email numerous times to get this resolved.

Like everyone else, they have taken my money and run for the hills! This is the worst customer service I have ever received, the company is a SCAM! Please DO NOT order a thing from this company unless you want to be disappointed and ripped off!

Absolute waste of time. Avoid if you actually want the product. Received a free table which had to be scheduled twice and courier never received the sofa even after we were upgraded to Platinum Rated Delivery after it not turning up. Platinum delivery is them assembling the furniture. I’d prefer standard delivery where you receive the product. Free table available to be collected, full refund wanted. Phone lines off, can never talk to anyone and customer service is non-existent. 3 deliveries and still no product.

Extremely disappointed with Moda Furnishings.
Our outdoor furniture came with a 7-year warranty, yet after noticing damage to the table top, I’ve received zero response to multiple calls and emails — even after sending photos.

This isn’t the first issue: delivery last year took 3 months despite their promised 4-week turnaround. The experience has been a nightmare from the start, and the customer service continues to be just as frustrating.

Moda — please do better. I expect a response and resolution ASAP.

Awful. Ordered two sun loungers for delivery and assembly and they were just dumped in our garden, unassembled. Spent over two weeks (so far) chasing customer support and nothing. Absolutely horrific. Assume they’re back in insolvency.

Update.

I have moved my star rating from 1 star to 4

Received my replacements and quality of goods is excellent. So happy with my garden furniture

Thank you Claire for sorting this all out for me

Received my delivery today as expected but I ordered a corner rattan set but it has arrived in 2 different colours and missing a cushion

The quality of the furniture is excellent and I will update my review of this is sorted out for myself

Ordered on 10/05/25 was informed on 12/05/25 that my order could not be fulfilled due to the items being damaged. I requested a refund and have not heard a thing back from them. Google should shut this site down as it is an absolute scam , they are a disgrace. Please anybody contemplating buying from these clowns, DONT! I paid £600 out, fortunately on my credit card so hopefully will get something back.My advice , forget about buying online, go to a reputable garden centre and buy from there.Update as of 21/05/25 I have now contacted my bank to ask them to sort the matter out, fingers crossed. A little bit of further information Cox&Cox , owned by the same group are getting almost identical feedback to Moda.5th of June and my credit card company has refunded me. Moda is without doubt the worst company I have ever dealt with. The worrying thing is that people are still having issues with them.Never again.

Sent water feature with no tank tried ringing but phones off for the last week sent email but no reply very disappointed In the service . Took 6 weeks to come as first delivery they said driver broke down and it's finally arrived with no water tank when it clearly states on the box there should be a water tank with the water feature . Please avoid this company

20 May 2025 update.

Missing items for corner sofa have been received and it is good quality, as I was expecting as I have bought similar items in the past without all the frustration and chaos.

However, I have lost count of the number of times the delivery window has been changed in the last few days by phone and text message. They were even changing the delivery slot by text at 7am this morning. But I was given a link to tracking service and map this morning, which turned out to be helpful and relatively accurate.

I still await information about footstool which I have paid for as part of the set. I was made aware that this wasn’t in stock when I ordered. I’d be interested to know when I will receive it.

Moda still not answering phones. No chat service operating on website. I’ve not received a single reply to any of my emails in the last week. On TrustPilot, ‘Georgina’ has said below that she looks forward to speaking to me. Moda have all my contact details from the original order and various emails. I have no idea why they are able to respond to TrustPilot reviews but not able to answer their own phones.

All in all, a most UNSATISFACTORY customer experience, with so much frustration, anxiety and time wasted in the past week.

19 May 2025 update

Thanks for asking for my order number, Georgina. I’m not going to post any additional personal information on this public forum.

Instead of asking me to give you information indirectly through Trustpilot, try the normal commercial behavior of answering emails, restoring the chat function on your website or maybe even answering your phone lines instead of making customers listen to a recording every time they call that says these are ‘temporarily unavailable’ because you have such a high level of orders.

You have my phone number as I am a customer who provided it when I confirmed my order and paid.

I am expecting delivery tomorrow as Premier Delivery sent SMS 11.01 this morning to say this will be between 08.14 and 13.44 tomorrow. And an email from Premier Deliveries at 11.02 this morning saying the same thing. Now I have just had a voice mail from Premier Delivery at 14.30 saying they will deliver a ‘bed’ tomorrow between 7 and 11am. I am expecting missing components of a corner sofa from Premier Delivery, not a bed. Is this the same order??

They will not accept phone calls anymore, as too busy , they keep changing the delivery dates . Don’t waste your money. We spent over £3k with MODA over the years m they used to be a good company to deal with . Clearly not anymore. Awful service.

Ordered a corner sofa last year and all good, excellent product! Ordered a matching box which arrived in April 25, box leaks and spoke with Georgina and Sana, both very helpful and as it had damaged my sofa cushions, exchange arranged for cushions and box. Arrived and cushions exchanged but didn’t receive all of them , which I’m still waiting for. The issue is the box, the majority of the screws don’t go in the holes, ie bored incorrectly therefore they go so far and stick but can’t come out! Now had to hold the box to with swan ties!! Not fit for purpose but can’t phone as calls diverted, no replies to emails, not happy Moda, please GET IN TOUCH!!!
Noticed on company’s house they went into receivership in 2023, and given an extension, thought the receivership would be trying to manage this !!

Dont trust their pricing and promotions. The 'sales' repeat daily with claims of 35% off on allready over priced items so no bargains to be seen here.

Edit - I note the one day sale is still on some two weeks later. Overstating prices and calling it a sale is not an incentive to buy... its a conn!!

I would give 0 stars if I could . Ordering was very straight forward , I emailed before delivery asking what size gas bottle needed ( for fire pit table) responded immediately. Good start.
Had message saying before delivery that it was set for between 6.55 & 13.30 the following day . Got up at 6.15. Checked tracking around 7.30 it stated ‘ attempted delivery ‘ & that I was number 2 …. No attempt had been made . Sent 2 chat messages ( said would reply within 4 mins) an hour later got a response saying will be delivered ! It turned up at 11.30 . Straight away the driver said ‘ is there anything else here ‘? Uhh NO ! He then said he only had part of the set - the fire pit & 2 foot stools, the sofa & 2 chairs were missing. He said Moda know about it & will be in touch . By end of day nothing off Moda - now the chasing begins !!! Phone lines rang out on 1st day , 2nd day v/m saying these lines are unreliable between 9-5 ! , 3rd day lines have been switched off due to unprecedented amount of calls. 4 emails were sent to 4 different email addresses I found .No response !! Then looked on trustpilot - omg !!! ( didn’t look before purchase as had been high recommended to me ) - that was before the company went through last year & had been taken over by Ginomani Ltd apparently . I also rang the courier company I was told they would contact Moda ( good luck with that one !) & get back to me - no one did - researched courier company-surprise surprise it’s owned by Ginomani Ltd!!! No more messing about I have contacted my credit card for a refund !!
DO NOT BE TAKEN IN BY THE LOVELY PHOTOS . The sad thing is the quality of the pieces that did turn up is excellent & exactly what we were after !

AVOID.

We ordered a garden furniture set and changed our minds. We contacted this company to ask to cancel the order.

This was ignored. We received an email from logistics asking when it could be delivered. We told them we asked to cancel it, no response.

We then left a ticket on their 'help centre'. As of right now, this was submitted 30 days ago and STILL no response. We've left 5 tickets on there since with no response.

We asked Klarna for help but Moda declined our problem, so we're currently £900 down with no response. We were told over the phone, when we finally got through, that the refund would take 7 working days.

Still nothing. Absolutely shocking customer service and I would highly discourage people to purchase from this company.

awful customer care place an order take your money immidietley and dont deliver for 4 months when they stated it would be 6-7 weeks wait. no communication whatsoever to advise of delays i had to chase 3 times.
would not recommend at all