While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I really love this hoodie. The cropped fit looks exactly like the pictures and works perfectly with skirts and layered outfits. The fabric feels soft and comfortable, and the quality is honestly... See more

Company replied

Rated 1 out of 5 stars

Son unos estafadores. Hacen un dropshipping desde china. Pagas una fortuna por ropa de Aliexpress. Me gaste el dinero en devolverla ya que la cantidad que me querian devolver era ridicula teniendo e... See more

Company replied

Rated 5 out of 5 stars

I've been shopping at Modakawa, and I have to say their clothes are a refreshing change from what you typically find in both retail stores and online shops. They're fun and cute, offering a unique s... See more

Company replied

Rated 5 out of 5 stars

I've ordered twice now, once like 4 years ago and came back recently, and i'm happy to say that quality is as good as 4 years ago and shipping was as fast as well. There was a small issue with my orde... See more

Company replied

Company details

  1. Clothing Shop

Written by the company

Explore new kawaii fashion in cute clothes, kawaii hoodies, cosplay costumes and cosplay wigs with low price and fast worldwide shipping! All products are carefully chosen with love.


Contact info

3.8

Great

TrustScore 4 out of 5

820 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They are excellent at their jobThey are excellent at their job

The fact that my order arrives in excellent condition, is made of good material and that the company has taken the time to answer my questions seems to me sufficient reason for its 5 stars.Having made the order, I waited a week and my shipping support did not appear, but they took the time to look for my shipment and my data to help me with this situation.
In addition, my order arrived earlier than I thought, being from Latin America, I thought it would take a month or a little longer.

20 June 2023
Unprompted review
Modakawa logo

Reply from Modakawa

Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!

Rated 5 out of 5 stars

they helped me with a missing item from…

they helped me with a missing item from my package very quickly. Great service thank you will order more!

28 June 2023
Unprompted review
Modakawa logo

Reply from Modakawa

Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!

Rated 4 out of 5 stars

good

My experience so far was great besides that one dress I bought didn‘t look the same as it did on the picture. They said they rather give me a 20% off the dress instead of sending it back.

21 April 2023
Unprompted review
Modakawa logo

Reply from Modakawa

Dear customer, thank you for taking time out of your busy schedule to write to us.
Really sorry that the item couldn't meet your expectation. To be honest, our products are good quality with competitive price also get well feedback in the market. 
However, your kind opinion would be much appreciated. We will submit this to the supplier for further improvement. 
We provide two solutions for you:
1.If it doesn't affect using too much, we would like to refund 20% for you and a extra discount for you to keep the items for further use.
2.If you are not still satisfied, you can return it for full refund or exchange it.
Thanks for your understanding.
Have a nice day!

Rated 4 out of 5 stars

Gray crop sweater

The crop sweater I purchased was a bit heavier than I anticipated, but is of nice quality and knit!

15 June 2023
Unprompted review
Modakawa logo

Reply from Modakawa

Thank you so much for your love and support!
We will submit this to the relevant department for further improvement.
It’s our great pleasure to serve you!
Wish you a great day!

Rated 4 out of 5 stars

Good quality shorts!

This was my first time buying something with Modakawa, so I initially only ordered a single set of shorts.

I am very happy with the shorts. They fit perfectly, and we're good quality, which surprised me. They looked exactly as shown on their website, too. I ordered them around 22nd of May, and received them on June 2nd. So the wait wasn't too long for an international package.

I gave them 4 stars only, because I did not like the packaging it came in. I thought from the look of it, that the shorts wouldn't be of a good quality. But I was so happy that wasn't the case at all. I will definitely be ordering from them again.

4 June 2023
Unprompted review
Modakawa logo

Reply from Modakawa

Thank you so much for your love and support!
It’s our great pleasure to serve you!
We will submit this to the relevant department for further improvement.
Wish you a great day!

Rated 5 out of 5 stars

Almost all of items same as photo

Almost all of items same as photo, high quality clothes, customer service is really good, always try their best to support everything

29 May 2023
Unprompted review
Modakawa logo

Reply from Modakawa

Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!

Rated 5 out of 5 stars

Great store!

The clothing came pretty quickly! The clothes are cute, comfortable, and good quality overall. I would definitely recommend it!

28 May 2023
Unprompted review
Modakawa logo

Reply from Modakawa

Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!

Rated 2 out of 5 stars

I guess you gotta be Asian for this brand...

The item I purchased arrived relatively fast and the overall shopping experience was very smooth and fast. Packaging was nice and the clothing was in good shape, materials feel nice and fit for the piece.

However, the pants I ordered (Pure colour high waist split wide leg pants MK13324) were probably one of the most unflattering ones I've ever tried on. On the pictures the pants seem to open up nicely towards the bottom, but when I put them on they just fell down flat from my waist. They were hardly as pleated as in the pictures, and especially the back side looked really flat and straight up bad. As I'm also quite tall, they seemed to be a bit short for me, but that wouldn't have been a problem had the pants had actual shape. The drawstring on the waist was also a weird experience. The string doesn't go all around the waist, but is instead sewed on the front leaving around 10cm of space for tightening. And since it doesn't go all around, it leaves a very ugly clump of fabric to the front.

I won't be returning these as it was impossible to open the packaging in a way that didn't... destroy it, and I'm not willing to pay for the return. Will be turning these into a skirt and hopefully won't be buying anything as bad again.

29 May 2023
Unprompted review
Modakawa logo

Reply from Modakawa

Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
Have you placed your order on our website? Could you provide your order number to contact@mail.modakawa.com so that we can check for you? If we received your email, we would definitely reply you.
Our products are good quality with competitive price and they are made with the best technology also get well feedback in the market.
Different designs of clothes will show different wearing effects according to each person's body height.
If you are not satisfied and don't like it, you can return it for full refund or exchange it.
Thanks for your understanding.

Rated 4 out of 5 stars

Good for on sale items, lots of perks as frequent shopper

I’ve never had a problem with them, but rest assured what they say their size is is what their size is don’t think maybe you can “squeeze” into it.

They are Asian sizes and I have a longer body so they can be a bit short on me. The quality varies from product to product but I’m happy to pay sale price don’t think I would ever purchase something at full price though.

They send lots of coupons to me which is appreciated, though in this economy I haven’t ordered much from them since I just don’t have the funds right now so that’s slowed down a bit but if you do order from them quite frequently they do seem to pay attention and give you rewards (free items) or coupons for your next purchase.

There was also one shirt they had that I had ordered that wasn’t up to their quality standard so they emailed me and asked if I wanted something else or a refund and were prompt to give me a refund which is appreciated.

15 June 2022
Unprompted review
Modakawa logo

Reply from Modakawa

Thank you so much for your love and support!
It’s our great pleasure to serve you!
There is a size chart for reference to each product detail, if it is not suitable for you, you can return it or exchange it.
Wish you a great day!

Rated 3 out of 5 stars

Took a chance so you don't have too.

Edit: since posting this review I received the refund so have improved the score to a 3star.
Although they have asked me to remove the bad review as it is a manufacturing fault and I could always return the items I will be leaving it up as a international buyer shipping back isn't really an option and I think an honest review about quality of some of their more popular items is worth others seeing before purchasing.

I really liked the look of the clothes on the website so took a chance and ordered some

Suprisingly that free flash sale that seems too good to be true was legit and I received both items.

But as a oversees customers I spent over £70 on shipping and was disappointed that it arrived in a badly ripped plastic bag!

Then when I opened it the quality of the clothing and the descriptions/measurements were varied. I have reached out to there sales team.

Ordered:
cartoon bat wearable hooded blanket.
Best item by far, good quality fabric and finishing looks just like the images on very cute and comfy.

Zipper cartoon bunny ears hooded coat
OK quality fabric, measurements were all off my 5cm but as I'm a UK10-12 so it still fitted fine.

Cartoon bunny print colorblock T-shirt
Design is nice but the main fabric is a cheap lycra and for a medium it's a small fit. Most annoying it arrived with a small hole in the back seam where the overlooking had missed in manufacturing.

Sweet loose sailor collar sweatshirt,
The worst one, a one size advertised as a 'oversized' sweater was tiny on (more like a child's jumper) measured 10cm shorter when layed flat but even worse when on!

29 April 2023
Unprompted review
Modakawa logo

Reply from Modakawa

Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
Sorry for the not satisfied, this kind of product you bought are so popular, maybe something goes wrong in the production process or delivery.
We have contacted the manufacturer and told them to improve as soon as possible.
There is a size chart for reference to each product detail, if it is not suitable for you, you can return it or exchange it.
We checked that the refund have in your account on May 29,could you please check again?Or do you have other idea?
If you have any questions,you can contact us again.
Sorry for any inconvenience caused.
Thanks for your understanding.

Rated 5 out of 5 stars

One of my favorite sites to buy Asian fashion

I have purchased multiple orders from this company and I am a huge fan. Shipping is fast considering it's from China to the US. I've gotten a lot of compliments on my outfits, the material is soft and feels high quality. I will definitely continue to purchase from them.

I will admit that not every item was exactly what I expected but that was more due to user error than anything. Now I've been more diligent about zooming in on the details of the item because when I would be disappointed in something I would double check the image and it was in there but I just didn't notice.
The way item looks on the model won't exactly look the same on me due to differences in body shape. I always double check the size prior to purchasing since Asian sizes are not the same as Western sizes.
I've only had the wrong item sent once but customer service was very prompt and I was able to use the incorrect item for something else.

The ONLY issues I have with their items is the hems on straps. An example was a ribbon belt was fraying at the ends because it was just cut across from a longer ribbon. These are very quick fixes for me and helps me practice my sewing skills. For the price I pay, I don't find this to be much of an issue.

28 May 2023
Unprompted review
Modakawa logo

Reply from Modakawa

Thank you so much for your love and support!
It’s our great pleasure to serve you!
If there is any problem with the product you received, you can contact our customer service mailbox contact@mail.modakawa.com to deal with it.
Wish you a great day!

Rated 4 out of 5 stars

Great shipping for how far it is from…

Great shipping for how far it is from the US and the website was easy to navigate. The clothes feel really nice to the touch and are cute. Definitely recommend.

13 April 2023
Unprompted review
Modakawa logo

Reply from Modakawa

Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!

Rated 5 out of 5 stars

Best online store ever

This is where I buy all my clothes. I been buying my clothes and shoes here for 2-3 years. It’s my favorite store.

21 May 2023
Unprompted review
Modakawa logo

Reply from Modakawa

Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!

Rated 4 out of 5 stars

Amazing selection!

I love this company because of all the cute clothes that it provides! Everything I see, I just want to buy! The packaging is good and it arrives in a timely fashion considering the distance. The only reason I’m giving it a 4 is because of the price. I can’t buy many things from this brand because I honestly can’t afford it. I know that this company needs money to continue existing, but $50 for a dress is out of my price range. I would like to be sent more deals that is within my price range of a teenager who doesn’t make much and has to buy gas and pay car insurance.

20 May 2023
Unprompted review
Modakawa logo

Reply from Modakawa

Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!

Rated 5 out of 5 stars

True to pictures, accurate sizing chart and good customer support.

I bought quite a few things from them and I'm very happy with my purchase! It arrived relatively quickly (in around 2-3 weeks) and everything looked just like the pictures. Their size chart is accurate, so as long as you follow it you shouldn't have a problem with sizing.
One item did come in the wrong size, so I contacted them with a picture of it and they were very attentive and sent me the item in the correct size (this took a bit longer to arrive, almost a month).
All in all I am very happy with my purchase and will buy from them again.

5 April 2023
Unprompted review
Modakawa logo

Reply from Modakawa

Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!

Rated 5 out of 5 stars

really cute clothes

it took slightly longer than i expected to ship the my order but once it shipped it arrived very quickly! the clothes were good quality and looked just like the pictures. i ordered by the size chart so everything fit. i will be ordering from them again!

16 May 2023
Unprompted review
Modakawa logo

Reply from Modakawa

Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!

Rated 5 out of 5 stars

Good Quality, Very Comfortable!

The product arrived in a timely fashion and the product looked exactly like in the photos. It might even be my new favorite piece of clothing! I see myself wearing it all the time, especially when it's warmer outside.

1 May 2023
Unprompted review
Modakawa logo

Reply from Modakawa

I understand your answer, but this was not informed to me in time, I do not have to contact Customs, my order was supposed to arrive at my location, which did not happen. Of all the emails they send, I was never notified of what happened, they only asked me what I should wait, well, the suspicion is that the link they gave me to track my purchase is fraudulent, it was never updated.

It seems illogical and irregular to me that I have to pay an additional fee for forwarding when it is clear that I was misinformed and that they are obviously planning to scam me again. I will put this in your review and report the page as many times as necessary as well.

Thank you.

Rated 5 out of 5 stars

They have a fast delivery and the…

They have a fast delivery and the quality of their products worth the price. They have the cutest clothes and have great customer service.
I love this shop

16 November 2022
Unprompted review
Modakawa logo

Reply from Modakawa

Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!

Rated 5 out of 5 stars

This company is great

This company is great! Has very nice clothing at reasonable prices ! Has pretty fast shipping and everything is pretty high quality !

6 May 2023
Unprompted review
Modakawa logo

Reply from Modakawa

Thank you so much for your love and support!
It’s our great pleasure to serve you!
Wish you a great day!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look