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Modak Makers Reviews 1,159

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TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting the quick responses, helpful agents, and informative chat support. Many people appreciate the app's ease of use and its effectiveness in teaching children financial literacy, saving money, and managing their own funds. Consumers also enjoy the fun ways to earn money and the ability to track spending. However, some customers also noted issues with the product and payment processes. A few people experienced security concerns with their cards and expressed dissatisfaction with customer service in these instances, mentioning language barriers and slow resolution. Some users also found parts of the app confusing, encountered difficulties with funding methods, or faced delays in money transfers.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, often praising the quick, helpful, and friendly... See more

Product

Customers had ambiguous experiences with product. Many reviewers praise the product as a great way to teach... See more

User experience

People report positive experiences with the user experience. Many reviewers find the app easy to use,... See more

Payment

Users describe ambiguous interactions with payment. While some customers appreciate the ease and speed of... See more

Application

Reviewers express high satisfaction with the app, praising its ease of use and effectiveness in helping... See more

Based on these reviews

Rated 4 out of 5 stars

So far I love it. My daughter does her chores more and if they are not done properly I can deny the payment of it . It's reaching her to take her time to make sure her chores are done properly. Just a... See more

Rated 4 out of 5 stars

I think Modak is a very good financial app for children. It has daily scratch-offs for MBX along with challenges. MBX is an in-game currency. You can exchange 100 MBX for $1, which is AWESOME if you... See more

Rated 4 out of 5 stars

Easy to use app. It’s helping my kids understand the value of money. Quick customer service with excellent agents. Would recommend

Rated 4 out of 5 stars

It’s an amazing company and card but I was trying to get a new card and it was kinda slow response but my helper was nice so it’s okay

Company details

Written by the company

Modak is a US-based platform leveraging the power of fintech, gamification, and community to empower kids to reach their full potential. We are founded with an audacious vision to enable kids and young adults to reach their full potential, regardless of their background. We pursue this mission by offering a gamified fintech and learning ecosystem - with teen cards, financial literacy, and other services. We build for scale and security using the best technologies and enrich the user experience with a thriving community that supports each other. Modak is trusted by over 30,000 families and growing by the day. We are one of the most well-funded early-stage startups, and we are grateful for the 5+ years of runway we have even in this market. Our investors include GGV Capital ($9.2Billion VC firm), Monashees, Maya Capital, Nazca VC, One VC, and 30+ leading angel investors and entrepreneurs across Silicon Valley and Latin America.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 1 out of 5 stars

They refuse to shut down my account…

They refuse to shut down my account after many requests and filling out forms they continue to withdraw money from my funding account. I cannot withdraw and they refuse to close. It has been months of this. I’m astonished how bad their customer service is.

24 July 2025
Unprompted review
Modak Makers logo

Reply from Modak Makers

Hi Travis Clark,

We’re really sorry to hear about your experience and appreciate you bringing this to our attention. This definitely isn’t the experience we want anyone to have.
Our team has reached out to you directly to help resolve the issue and offered a solution to make it easier to access your funds and close the account. If you haven’t seen our message yet, please check your email — we’re ready to assist and want to make this right as quickly as possible.

Thanks for your patience, and we hope to get this resolved for you very soon.

Best regards,

-The Modak Team

Rated 3 out of 5 stars

My mom sent me $20 and I had two other…

My mom sent me $20 and I had two other dollars in my account and they took it away and they never gave it back so I had a total of $22 in there and now I have to earn it back but I don’t know how to because they just took our money

18 April 2025
Unprompted review
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Reply from Modak Makers

Hi Arianelys Alfonzo,

Thanks for sharing your feedback and we are really sorry for the confusion. We know the recent migration was a big change, and it’s totally understandable that some past transactions might be hard to remember.
We looked into your account and saw that the $22 was spent just before the migration in May. To help clear things up, we sent you an email with a copy of your statement showing those details. We truly appreciate you being a part of Modak and sticking with us through the transition. If you have any questions or need more support, we’re always here to help.

Best regards,

-The Modak Team

Rated 1 out of 5 stars

No customer service

No customer service ever. They don't answer phones or chats. Missing transaction history. Debit card declining for no apparent reason when there were visible funds and the pin was correct. So infuriating.

11 June 2025
Unprompted review
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Reply from Modak Makers

Hi Aurora,

We’re truly sorry to hear about the issues you've experienced, and we understand how frustrating this situation must be for you. We take your feedback seriously and apologize for any inconvenience caused by the missing transaction history, card declines, and communication difficulties.

Regarding the card issue, we want to let you know that your card was temporarily disabled due to a system migration. We're currently in the final stages of this process.

We completely understand how important it is to have access to your funds, and we're committed to resolving this as quickly as possible. Please reach out to us at hi@modakmakers.com with details of your issue, and our team will follow up on your case immediately to get everything sorted.

Thank you for your patience, and we’re here to help with any further questions or concerns you may have.

Best regards,

-The Modak Team

Rated 5 out of 5 stars

It was really good for buying stuff and…

It was really good for buying stuff and it is also pretty fun to collect your reward points every time you get on so you can exchange those points for money. It is also a mystery to see how many points you get, so far it is really great!

7 June 2025
Unprompted review
Rated 2 out of 5 stars

Good experience with the card up until…

Good experience with the card up until the migration which doesn’t allow you access to anything virtual card is impossible to find on here they said at first everything would be available by June and it is already June 5 now they say mid June and once the migration is done, you don’t receive the card until you order it and that is also a 10 to 15 day waiting process. So that means possibly waiting until July or mid July since they don’t give actual dates till our children are able to access any of the funds on their account. My husband and I will be looking for another card. It will most likely arrive before they’re done with this migration.

29 May 2025
Unprompted review
Modak Makers logo

Reply from Modak Makers

Hi Monica,

We truly appreciate you sharing your experience and are very sorry for the frustration during this migration. You’re absolutely right—it’s taken longer than expected, and we understand how disruptive that’s been, especially for families who rely on Modak day to day.
We want you to know that ODFI transfers (ACH withdrawals) are now live, so funds can be moved to an external bank. Additionally, we’re optimistic that virtual card access will be restored next week, with physical card ordering to follow shortly after. We’ll be expediting shipping to minimize delays wherever possible.

We’re grateful for your patience and would love the opportunity to make things right. If you’re open to a one-on-one conversation, please don’t hesitate to reach out to our Head of Support directly at hi@modakmakers.com.

Thank you again for being part of the Modak community.

-The Modak Team

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