Quite expensive collection so they should provide better service to the customers.I tried to return few items as they were not my size but would have to pay for the delivery which should not happen.mo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely over priced. Some really nice niche items. But definitely a rip off. I spent just one of the scarfs cost £40+ so i thought it must be luxurious... was literally the cheapest rag! Spent a few... See more
Company replied
I ordered couple of items for my trip on 2025-07-07 and the estimated delivery date shown was 10th-17th july. Unfortunately today after 10 days there is no progress. Order is still under procurement.... See more
Company replied
Company details
Written by the company
It all started with a dream, a vision, a purpose: to meet modest women’s desire to wear the clothes that fit the life and times they live in. Modanisa.com launched on Mother’s Day, 2011. We were the first Turkish fashion platform to deliver online clothes shopping to our target audience in such variety. Born in Istanbul, we now have customers in 140 countries. We offer contents in 6 languages: Turkish, Arabic, English, French, German and Bahasa. We speak our customers’ language, we recognize their needs, and we know their preferences. Each month, we reach 20 million visitors from all over the world via our app and desktop platforms. We sell over 650 brands and 70 thousand products, shipping thousands of packages a day to five continents. We employ confident and youthful staff from different nationalities and cultures whose average age is 28. Furthermore, we are the co-creator of the Modest Fashion Week concept, which made its debut in Istanbul in 2016 and has gone on to be staged in London (2017), Dubai (2017) and Jakarta (2018). The passion and dedication towards our work has rewarded us with our customer's love and trust beyond imagination. In 2016, Reuters selected us as the world's most popular Islamic apparel website. In November 2017, we won the prestigious “Islamic Economy Award” in the Islamic Arts category. Then in March 2018 we earned the “International Business Excellence” award for elevating local vendors onto a global platform and making them global retailers. As Turkey’s first international online shopping site platform and e-export champion, we are proud to introduce small producers and designers to the world. We may be growing fast, but we still adhere to our start-up ethos.
Contact info
Altunizade Mahallesi Kuşbakışı Cad. No:27/1, 34662, Üsküdar, United States
- 08503336472
- support@modanisa.com
- modanisa.com
1.8
Poor
7K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
I received the wrong items and teribble customer service
I received the wrong items. Emailed them to return and sort the issue out am they sent me a lable to print out. I don't have ink so I had to buy some and then print out. The label did not work at my local post office so I kept trying multiple others as they told me to go to different one as the other ones are bigger and would accept. Finally tried for the last time a week after the 3o days return and it didn't work and they told me to go back to a post office I tried. Obviously what happened is the labels I had were fake and does not work. THIS is after spending 60 gbp on customs to get items that were being sent back.
When it came to printing the label it was very difficult as it would not show up clearly this is after the hassle of getting the ink to print.
After sorting the printing issue I have been to several parcel shop to return it and it was not accepted. I tried again for the final time yesterday at a different place and still did not work. After I tried multiple places and tried on my end. It's not my Fault that this has occurred I obviously was sent the wrong item and wrong lable and now being made to feel like it's my fault. The return process has been a nightmare and is not made easy for the customers.
I was obviously sent the wrong item and unworking labels that has made this all a nightmare
Unclear with your product description incorrectly sizing wrong products sent returns has been difficult woth wrong unworking labels been sent out. I was willing to pay for the returns but it still won't work have been trying at multiple places to get the parcels accepted. To top it off I paid a large sum at customs just to return it and lost out on that money
31 October 2024
Unprompted review
Reply from Modanisa
Dear Bbbb,
Greetings from Modanisa!
Thank you for patiently waiting.
We are pleased to inform you that your query was solved on 31.10.2024. Please kindly check your mails with your Modanisa Issue number.
We wish to make you happy with our solution.
If you have any further request or comment, please do not hesitate to contact us on trustpi-lot@modanisa.com
Our Warmest Regards,
Modanisa Customer Experience Team
Awful follow through
Third time they promised they'll get in touch to refund me over $100 that I'm owed- I returned the items almost 3 months ago- and despite the fact that they answer this review saying they'll get in touch with me, they don't! Really insane
25 July 2024
Unprompted review
Reply from Modanisa
Dear Cmr,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
horrible customer experience with delivery
I contacted customer service multiple times for a delivery that's horrendously late. Over a month of lateness. I paid 10.99 pounds for delivery and contacted them by email over 10 times seeking updates or a refund. They keep performatively saying they're working on it rather than refunding me.
17 September 2024
Unprompted review
Reply from Modanisa
Dear Huda b ,
Greetings from Modanisa!
Thank you for patiently waiting.
We are pleased to inform you that your query was solved on 18.10.2024. Please kindly check your mails with your Modanisa Issue number.
We wish to make you happy with our solution.
If you have any further request or comment, please do not hesitate to contact us on trustpi-lot@modanisa.com
Our Warmest Regards,
Modanisa Customer Experience Team
£ 17.50 return fees
£ 17.50 return fees
I will never shop at this company again
Material was cheap items were rubbish and to return two dresses they charge me £17.50 that they deduct from refund total.
Disgusting
If I got to send them at a post office that would have cost me a lot less
Rubbish greedy company
12 October 2024
Unprompted review
Reply from Modanisa
"We would like you to know that we work with the world's leading shipping companies for the packages we send from Turkey to more than 100 countries, and that we carefully select our shipping companies according to the region-based shipping performance. Return fees are determined by taking into account transportation and operational costs in line with the commercial policies of shipping companies, all of which are independent of Modanisa. We regret to inform you that with the increase in the currency rate difference, the return fees have also increased as well, again independently of Modanisa.
As Modanisa Family, our priority has always been to provide a better service to our customers. We will always continue our efforts to keep your shopping experience at the highest quality. We wish you a good day!
"
Shockingly poor after sales service
I had to return a number of items from my first and only order with this company because sizing is incredibly inconsistent and one of the items actually arrived damaged. I notified customer care but besides having to follow up on my own refund after the return had been received by the company, I was only given a partial refund not covering all returned items. The after sales service at this company is shocking and it’s not worth the effort and long delivery wait times.
4 September 2024
Unprompted review
Reply from Modanisa
Dear MyYUMLife ,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
Rubbish material
Rubbish material. I tried a lot of clothes from this website all of them not good quality with high price. Plus if you want to return they didn’t give you full refund so that is kind of scam. Be aware. As they responded to me here in this review so I sent to them order details and already contacted them before to return the Abaya and get refund so they refused so I put it in rubbish bin. by email the abaya had bad material and broken from above seriously rubbish so I feel I lost my £60 that I paid. I sent them an email with details and told them to refund my £60 if seriously want help but I am 💯 they will not refund at all. They just respond to my email now as they said they can't help because of time while already long time ago I asked for refund however that is confirm they know their products are rubbish and it is better for them to keep the £60 really scam company and you can see they had a lot of bad reviews as well.
20 September 2024
Unprompted review
Reply from Modanisa
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on support@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
Dissatisfied customer
I ordered some items three were excellent, two were so-so and two were garbage. I emailed the company,explaining the condition of the items I received. One did not look like the one pictured, it was about 6" shorter than the one pictured and could not be a "tunic" as described and one was very wrinkled when I received it,but worst of all it had belt loops but no belt was included. It was meant to be a gift, but is totally useless. The company gave me the option of returning 2 of the items but I would have to pay shipping which is not worth it
23 August 2024
Unprompted review
Reply from Modanisa
Dear Elizabeth Eslami
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
Scammers
Took my money and kept stating they've tried to delivered but had not done so. No refund given either. They are scamming people for their money and not delivering. I will ensure this site get closed down by the citizens advice layers. The UK will shut it down, this is fraudulence.
12 August 2024
Unprompted review
Reply from Modanisa
Dear Shahida BEGUM
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
Prices have ridiculously increased to a…
Prices have ridiculously increased to a point I had to contact the Turkish manufacturer and see if they can ship me their items instead. I used to buy FD sports tops for exercise for CAD$35-70 from modanisa. But now they are charging CAD$170-270. What in the world! We are not stupid. FD sports website has the same prices in Turkish Lira as the older prices, why the increase. Just because we live in the west doesn’t mean you can exploit our money that way. Alternatives will be available very soon and you will go out of business if you don’t go back to your original prices.
20 August 2024
Unprompted review
Reply from Modanisa
Dear Customer,
Greetings from Modanisa!
As modanisa.com, we are constantly trying to give you a pleasant shopping experience. For this reason, we would like to state that we have many campaigns on our site, especially on special days and new season trends, and that the price and campaign conditions may vary on product basis. We remind you that by marking your favorite products as "my favorites", you can follow the product stock and current campaign information instantly, we wish you pleasant shopping.
Our Warmest Regards,
Modanisa Customer Experience Team
One word "Horrible"
One word "Horrible"
My sincere advise is to stay away.
25 July 2024
Unprompted review
Reply from Modanisa
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
That's true
That's true. The prices have gone high as if the material is made up of their blood or flesh. Everytime I go to their website I feel bad as if I am throwing money in the garbage. Instead I prefer shopping from tiktok they are affordable.
24 July 2024
Unprompted review
Reply from Modanisa
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
Worst service
Worst service. They send you defect item and when you complain you recieve voucher with no info of terms and conditions. The amount was 23€ but you can only use if you buy for over 40€ and nobody tell you that and when you contact them they tell you too bad. So now have defect item and no compensation
16 July 2024
Unprompted review
Reply from Modanisa
Dear Nasin Osman
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
Scam and horrible customer service they…
Scam and horrible customer service they dont reply and the items very pricy and cheap quality
They took your money by USD$
And never return for messages
It must close down
2 July 2024
Unprompted review
Reply from Modanisa
Dear Maha,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
I wish I could give 0 stars
I wish I could give 0 stars. The quality and sizings are awful, overpriced too.
The returns are the worst in this time and age. I bought stuff worth $276 USD and wanted to return some items because of quality and sizing, the cheapest return shipping fee was $144. Tried contacting them for a prepaid return label but they refused, Just imagine paying all this for a return. There's almost no business/website that doesn't offer free returns nowadays.
3 July 2024
Unprompted review
Reply from Modanisa
Dear Customer,
Greetings from Modanisa!
We would like you to know that we work with the world's leading shipping companies for the packages we send from Turkey to more than 100 countries, and that we carefully select our shipping companies according to the region-based shipping performance. Return fees are determined by taking into account transportation and operational costs in line with the commercial policies of shipping companies, all of which are independent of Modanisa. We regret to inform you that with the increase in the currency rate difference, the return fees have also increased as well, again independently of Modanisa.
As Modanisa Family, our priority has always been to provide a better service to our customers. We will always continue our efforts to keep your shopping experience at the highest quality. We wish you a good day!
Our Warmest Regards,
Modanisa Customer Experience Team
The item was 38 euro's and the cost for…
The item was 38 euro's and the cost for sending 17 euro's dont trust this s.it company. Never order from them .
21 June 2024
Unprompted review
Reply from Modanisa
Dear Customer,
Greetings from Modanisa!
We would like you to know that we work with the world's leading cargo companies for the cargoes we send from Turkey to over 100 countries, and we choose our cargo companies meticulously according to the region-based cargo performance. Cargo fees are determined by considering transportation and operational costs. However, we recommend that you follow the free shipping campaigns that we organize periodically all over the world on our website, mobile application and social media accounts. We will always continue to work to keep your shopping experience at the highest level.
Our Warmest Regards,
Modanisa Customer Experience Team
I wish I can put 0 star because 1 to much is…
I wish I can put 0 star because 1 is privilege for this website my order been placed for more than 10days and today finely the label from ups was made this is ridiculous compared to other websites where delivery is done in the most latest 5 days by the way I suppose to receive my order on June 16 and today is June 21
21 June 2024
Unprompted review
Reply from Modanisa
Dear Elhame Bajrami
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
Disappointed
Disappointed, not recommended. I made an order for Eid clothes, the package didn't arrive on the designated time, customer service says "the delivery company could not deliver it" and asked me to pick it up from a pick up point. The delivery company never came to deliver the package and didn't send me the delivery id or qr to be able to pick up my package. I lost my time and money.
14 June 2024
Unprompted review
Reply from Modanisa
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
Ridiculous high prices!!!
I have ordered with them before, many many times. Didn't order for few months. Wanted to order today again. Was shocked!! Instant scarf that I bought 4 months ago for £11.70 is now suddenly £255.74 other I bought £16.80 is now £388.84
Are they serious!!! £388 for an item that was £16 before!! I am not placing any orders anymore with this ridiculous prices! Shame on you modanisa.
3 June 2024
Unprompted review
Reply from Modanisa
Dear Sam,
As modanisa.com, we are constantly trying to give you a pleasant shopping experience. For this reason, we would like to state that we have many campaigns on our site, especially on special days and new season trends, and that the price and campaign conditions may vary on product basis. We remind you that by marking your favorite products as "my favorites", you can follow the product stock and current campaign information instantly, we wish you pleasant shopping.
We wish you a pleasant day.
Modanisa Customer Services Team
Decent
Decent, just returns are a bit annoying
Sizings can be a bit funny so just double check your measurements
7 March 2024
Unprompted review
Reply from Modanisa
"Dear a,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
"
Order no 103290440
Order no 103290440
I placed an order on 4 may, been expecting delivery since 7-10 May 2024 and now its 14th May and still not recieved anything. It says preparing in the app next to my order. Have emailed them but not getting much response. Needed the goods for this week and so disappointed it hasnt come yet.
14 May 2024
Unprompted review
Reply from Modanisa
Dear R,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
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