Quite expensive collection so they should provide better service to the customers.I tried to return few items as they were not my size but would have to pay for the delivery which should not happen.mo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Extremely over priced. Some really nice niche items. But definitely a rip off. I spent just one of the scarfs cost £40+ so i thought it must be luxurious... was literally the cheapest rag! Spent a few... See more
Company replied
I ordered couple of items for my trip on 2025-07-07 and the estimated delivery date shown was 10th-17th july. Unfortunately today after 10 days there is no progress. Order is still under procurement.... See more
Company replied
Company details
Written by the company
It all started with a dream, a vision, a purpose: to meet modest women’s desire to wear the clothes that fit the life and times they live in. Modanisa.com launched on Mother’s Day, 2011. We were the first Turkish fashion platform to deliver online clothes shopping to our target audience in such variety. Born in Istanbul, we now have customers in 140 countries. We offer contents in 6 languages: Turkish, Arabic, English, French, German and Bahasa. We speak our customers’ language, we recognize their needs, and we know their preferences. Each month, we reach 20 million visitors from all over the world via our app and desktop platforms. We sell over 650 brands and 70 thousand products, shipping thousands of packages a day to five continents. We employ confident and youthful staff from different nationalities and cultures whose average age is 28. Furthermore, we are the co-creator of the Modest Fashion Week concept, which made its debut in Istanbul in 2016 and has gone on to be staged in London (2017), Dubai (2017) and Jakarta (2018). The passion and dedication towards our work has rewarded us with our customer's love and trust beyond imagination. In 2016, Reuters selected us as the world's most popular Islamic apparel website. In November 2017, we won the prestigious “Islamic Economy Award” in the Islamic Arts category. Then in March 2018 we earned the “International Business Excellence” award for elevating local vendors onto a global platform and making them global retailers. As Turkey’s first international online shopping site platform and e-export champion, we are proud to introduce small producers and designers to the world. We may be growing fast, but we still adhere to our start-up ethos.
Contact info
Altunizade Mahallesi Kuşbakışı Cad. No:27/1, 34662, Üsküdar, United States
- 08503336472
- support@modanisa.com
- modanisa.com
1.8
Poor
7K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst experience ever
Worst experience ever. Both items arrived smaller than my size and the asked me to pay more than half the order for pay for the return !!!
1 July 2023
Unprompted review
Reply from Modanisa
Dear M Almajzoub,
Greetings from Modanisa!
We would like you to know that we work with the world's leading shipping companies for the packages we send from Turkey to more than 100 countries, and that we carefully select our shipping companies according to the region-based shipping performance. Return fees are determined by taking into account transportation and operational costs in line with the commercial policies of shipping companies, all of which are independent of Modanisa. We regret to inform you that with the increase in the currency rate difference, the return fees have also increased as well, again independently of Modanisa.
As Modanisa Family, our priority has always been to provide a better service to our customers. We will always continue our efforts to keep your shopping experience at the highest quality. We wish you a good day!
Our Warmest Regards,
Modanisa Customer Experience Team
AVOID SCAMMERS
AVOID SCAMMERS. So I ordered a dress for my honeymoon and when it came I was beyond shocked, half the dress was missing the pattern that was supposed to be all over it. I contacted customer service and they said they would arrange a courier to pick up the dress to process the refund. They have ignored all my emails and have now changed the pictures on the website, luckily I screenshot the picture of the original dress. I’ve only ordered twice with them and both times they were appalling, the first time I had two dresses that had makeup on it and also the stitching had come off, again I had to chase them for a refund but with my 2nd order they have just ignored me. I have now had to open a claim with my bank as the dress was £41!
23 May 2023
Unprompted review
Reply from Modanisa
Dear SHB 94,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
The worst online shopping experience of…
The worst online shopping experience of my life. Bought 2 dresses, one came with a cut in its front, and the second is a catfish, totally different from the picture with the worst quality.
Have been in the refund process for 3 months, they keep telling that they made the refund, but nothing appears on my account.
Horrible company and would never shop there again.
12 June 2023
Unprompted review
Reply from Modanisa
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
Appalling customer services
My daughter ordered some dresses. She was given estimated delivery dates. Those dates past and I had to buy another set of dresses for my daughters. My daughter has tried contacting the company several times by phone and email and has been totally ignored. She tried returning online but they are asking for £30+ to return. They have not accepted that there delivery was late, and have failed to communicate. I personally have got involved now and still waiting for a reply. No response from this awful company. Quick to take money, no communication to rectify there mistake of late delivery.
Finally I get a generic reply. Firstly you have not accepted the late delivery on your side. Dates given for arrival were not met by yourselves.
Secondly I had to buy alternative dresses and as a company you should accept responsibility on your late delivery and offer some solution to a problem that you have occurred. You missed the delivery date, not me and as you keep saying you ship all-over then you should have definite latest arrival times. So people in the future can decide if they are going to purchase or not.
20 June 2023
Unprompted review
Reply from Modanisa
Dear Sammy,
Greetings from Modanisa!
We would like you to know that we work with the world's leading shipping companies for the packages we send from Turkey to more than 100 countries, and that we carefully select our shipping companies according to the region-based shipping performance. Return fees are determined by taking into account transportation and operational costs in line with the commercial policies of shipping companies, all of which are independent of Modanisa. We regret to inform you that with the increase in the currency rate difference, the return fees have also increased as well, again independently of Modanisa.
As Modanisa Family, our priority has always been to provide a better service to our customers. We will always continue our efforts to keep your shopping experience at the highest quality. We wish you a good day!
Our Warmest Regards,
Modanisa Customer Experience Team
I have spend on modanisa on 2 dresses…
I have spend on modanisa on 2 dresses and a bed cover, the bed spread looks nothing like the one they advertised on their website.
The dresses are very small compared to the size they advertised, my daughter wears 12 but size 18 which was mine actually fitted her. The material of the dress on the Website looks like silk was sold at £115 reduced to £37, but the real dresses look like rubber and smell like plastic. Asked them to return back, they said it will cost me £30 to ship the items back! What the hell? Avoid this company it's all scam. I feel like the company is under new management, it wasn't like this before, Modanisa was never perfect, but wasn't this awful.You are better off buying from shein.
Never again
22 June 2023
Unprompted review
Reply from Modanisa
Dear Ameera Nassor,
Greetings from Modanisa!
We would like you to know that we work with the world's leading shipping companies for the packages we send from Turkey to more than 100 countries, and that we carefully select our shipping companies according to the region-based shipping performance. Return fees are determined by taking into account transportation and operational costs in line with the commercial policies of shipping companies, all of which are independent of Modanisa. We regret to inform you that with the increase in the currency rate difference, the return fees have also increased as well, again independently of Modanisa.
As Modanisa Family, our priority has always been to provide a better service to our customers. We will always continue our efforts to keep your shopping experience at the highest quality. We wish you a good day!
Our Warmest Regards,
Modanisa Customer Experience Team
How can the dress on the model be so different to the one i actually got....
Most horrible experience ever i saw what i thought was a beautiful red/maroonish dress on the model which i wanted to wear on my graduation and when it arrived i was shocked it was a completely different colour (deep purple) not only this it looked like leather material!!!!! Cannot believe they are selling this dress for £37 for that material it is so horrible and smells awful too. Literally could not believe my eyes when i saw the dress in person and then went to check again if it was the one i ordered, they will make dresses look good so you buy it then send you a cheap version of the dress please avoid at all costs. I will obviously be returning the dress for which i will only be refunded £7 as apparently it costs £30 to ship it back complete fraud that is. Never again. Stick to shein or ASOS guys.
22 June 2023
Unprompted review
Reply from Modanisa
Dear Fiza Hanif,
Greetings from Modanisa!
We would like you to know that we work with the world's leading shipping companies for the packages we send from Turkey to more than 100 countries, and that we carefully select our shipping companies according to the region-based shipping performance. Return fees are determined by taking into account transportation and operational costs in line with the commercial policies of shipping companies, all of which are independent of Modanisa. We regret to inform you that with the increase in the currency rate difference, the return fees have also increased as well, again independently of Modanisa.
As Modanisa Family, our priority has always been to provide a better service to our customers. We will always continue our efforts to keep your shopping experience at the highest quality. We wish you a good day!
Our Warmest Regards,
Modanisa Customer Experience Team
They keep your money
Update: Modanisa are asking for my order number so here it is 76151875. It’s taken two years and still no refund. They told me to open a dispute via PayPal when they know it’s too late. PayPal said they can refund anytime but they are deliberately sending me round in circles for a refund of £62.38. Let’s see if they resolve it now, not holding my breath.
They do not refund correctly. The refund received is less than the amount they say they have refunded you on their portal/ receipts. Or the refund never arrives and they keep closing the case. I have no idea who they have as 'customer service' representatives but they are awful. They act ignorant and do not answer all questions and just close your case. They don't escalate to anyone when you ask to speak to a manager. This company is a total scam. Which is shame as they are doing it in the name of Islam. They still owe me money and I will have to check the legal route actions available. They should not be allowed to trade in the UK.
21 June 2023
Reply from Modanisa
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
I have bought from Modanisa for a few…
I have bought from Modanisa for a few years now. They always have what I need.
1 June 2023
Unprompted review
Reply from Modanisa
Dear Customer,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
Ridiculous return fees
I ordered a dress from Modanisa. It was a pretty dress, however, it was tight on my daughter. When I went to return it I was advised it would cost £30 to return!!! Only option to Express return no option for cheaper return. The dress cost £44 and does not weigh much. Only order if you don’t mind paying ridiculous return postage fees if you have to return. I will not be ordering from Modanisa again. My niece was about to order from Modanisa too. Thankfully warned her before she placed an order.
12 June 2023
Unprompted review
Reply from Modanisa
Dear Noreen,
Greetings from Modanisa!
We would like you to know that we work with the world's leading shipping companies for the packages we send from Turkey to more than 100 countries, and that we carefully select our shipping companies according to the region-based shipping performance. Return fees are determined by taking into account transportation and operational costs in line with the commercial policies of shipping companies, all of which are independent of Modanisa. We regret to inform you that with the increase in the currency rate difference, the return fees have also increased as well, again independently of Modanisa.
As Modanisa Family, our priority has always been to provide a better service to our customers. We will always continue our efforts to keep your shopping experience at the highest quality. We wish you a good day!
Our Warmest Regards,
Modanisa Customer Experience Team
Poor Quality items and Used cream received
Bought few items. Some had serious quality issues(weaving issues in the fabric itself seen on front of one dress); another one was of very poor workmanship (threads coming out from all sides), another dress looked too dull and old stock and very different to the web site. The worst of all was a cream. When I opened, the foil was already opened and cream was leaking all over the place!. This looks they had send me a used cream, Very unhygienic practice. Their Whatsapp option of contact is of no use and they do not have UK number. i completed the form to return all the items , but no option for cream. I had to pay return postage of more than £10.00! This is not what i had expected. I have sent email with attached pictures. if they do not take off postage, I will again update the review
UPDATE
After this review the company started engaging and wanted me to send pictures of the labels of the items and the faults and the Moisturiser cream picture(twice) .
Reply received with a free return label, but they mentioned only 3 items with all wrong or incorrect label numbers. Again, lot of stress and inconvenience.
Will update when all the issues are resolved.
8 June 2023
Unprompted review
Reply from Modanisa
Dear Maryam Gholamian,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
Bad quality very expensive service
Ordered turban hijab and a dress, came very small and nothing like the pictures!
I had to pay £10 just for the return slip, and the refund money was less than the price I payed for the item.
Horrible experience never again!
8 June 2023
Unprompted review
Reply from Modanisa
Dear Lubna Shamey,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
Return dresses but I didn't receive my money
Hi,
I sent back three dresses on 22of April, because they are small in size, I received refund of £24.92 on 27 of April for one dress only and less than I paid for it . I paid £134.80 for three dresses. I need my money back ASAP, I did call the customer service many times but no action has been made yet. I sent many emails but nothing happened this dresses should be aid dresses but the second eid near and I still can't get my money back. Firt time to order and will be last very bad experience.
22 April 2023
Unprompted review
Reply from Modanisa
Dear Aisha Shumo,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
This company is a total scam
This company is a total scam. I ordered 6 products and they delivered only 2. I reported this immediately and for weeks they have been giving me the runaround that they are looking at CCTV footage and trying to contact fedex to find out what happened. This is a total fraud. I will report this to my credit card company.
17 May 2023
Unprompted review
Reply from Modanisa
Dear Noor,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
Very BAD COMPANY
VERY BAD COMPANY! THEY SEND YOU WRONG ITEMS AND DONT TAKE YOUR COMPLAINTS SERIOUSLY!!! DO NOT PURCHASE FROM THIS COMPANY!!!!
1 May 2023
Reply from Modanisa
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
I have no problem with the company I'm…
I have no problem with the company I'm happy always with my order:]
30 May 2023
Unprompted review
Reply from Modanisa
Dear Igballe Fusha,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
The best customer service I have ever…
The best customer service I have ever met. They answer your emails and solve your problems in a short time. Without forgetting the best quality of product that they produce. The Muslim ladies in USA who are looking for elegant and nice hijab outfits do not hesitate to visit Modanisa. Thank you so Modanisa crew 👏👍
29 May 2023
Unprompted review
Reply from Modanisa
Dear Asmaa Ajid,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
Very good delivery system and the…
Very good delivery system and the materials are original
18 May 2023
Unprompted review
Reply from Modanisa
Dear Fatmata Kamara,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
5 star delivery to UK
5 star delivery to UK. Excellently priced modest clothes perfect for all seasons here. I find everything I need everytime.
17 May 2023
Unprompted review
Reply from Modanisa
Dear Si,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
Love the quality and coverage!
Love the quality and coverage!! Well made and so comfy while still looking clean and classy!
23 May 2023
Unprompted review
Reply from Modanisa
Dear Ava,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
Reply from Modanisa
Dear Samar Mahmoud,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
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