The website was easy to use, and it was easy to get the model bricks sent to another address - they were for a gift and I didn't want them to be late for his birthday so I wanted to have them sent dir... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used this company many times as they do an excellent selection of items for those modelling at particular scales - they often have things that I have been unable to find anywhere else. Their pr... See more
Company replied
Good web site, easy to use and order. Prompt response by email confirming order and despatch details. Item arrived promptly as ordered, well packed. Will use this supplier again.
Great products at a very good price. Arrived quickly and safely. My favourite were the apple trees. The trees and wattle fencing Looks great on my 28mm model of medieval Alresford, Essex.
Company replied
Company details
- #12 of 50 best companies in Model shop
- #36 of 185 best companies in Hobby shop
Written by the company
Model Scenery Supplies is a UK leading online shop supplying hundreds of highly detailed scale model products and scenery sourced from over 100 manufacturers around the world. With many hard to find products or exclusively only available in the UK from their online shop. Supplying items to industries and the hobbyists, including Architectural and Civil Engineering, Film and Television, Stage and Theatre, Special-effects Companies, Model Railway and Wargamer, Diorama Modelling and School Projects.
Contact info
North Norfolk Business Centre, Northrepps, NR27 9RQ, Cromer, United Kingdom
- modelscenerysupplies.co.uk
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well done Model Scenery Supplies
A great business to deal with. My order arrived but there was a slight problem with the contents. I contacted Model Scenery Supplies and they very speedily dealt with the issue. I was sent a replacement item together with a pre-paid postage label so I could return the faulty item at no expense to myself. It always good to get what your expecting from any business but the real mark of quality is when something goes wrong and how well it is dealt with. So it is top marks for Model Scenery Supplies. I will most certainly use your services again and recommend you to others.
26 April 2024
Reply from Model Scenery Supplies
Thank you for taking the time to write us a review and giving five stars. I am pleased we were able to get the backscene sorted out for you and are grateful of your understanding. Paul.
Perfect Transaction
I am a returning customer and this was yet another perfect transaction with Model Scenery Supplies. As always, first rate communication coupled with prompt and well packaged delivery. The items received were exactly as described and shown in the associated pictures. Highly recommended Seller.
25 April 2024
Reply from Model Scenery Supplies
Thank you for your orders over the last few years, and thank you for writing a review for us and giving 5 stars, it's much appreciated.
Items purchased were of good quality at…
Items purchased were of good quality at a good price. Delivery was very prompt and items were very well packaged.
24 April 2024
Reply from Model Scenery Supplies
We are pleased you are happy with our service and your order, thank you for giving us 5 stars.
Reply from Model Scenery Supplies
Thank you for your review and five stars, we are pleased you are happy with what we do.
Reply from Model Scenery Supplies
Thank you for your five star review.
Reply from Model Scenery Supplies
Thanks for a great review and the five stars. We are really pleased you are happy with everything we do.
good doing business
good company lets you know when order is ready to be despatched, good price well packaged arrived on time
26 March 2024
Reply from Model Scenery Supplies
Thank you for your review and five stars. We are happy you are pleased with our service and your order arrived in good time.
I really like this company
I really like this company. Great variation in stock and all done with a personal touch
26 March 2024
Reply from Model Scenery Supplies
Thank you for your orders over the last few years and for your review with five stars. We are pleased you like our selection of products and what we do.
Huge range to choose from and always…
Huge range to choose from and always dispatched quickly, items arrive in perfect condition.
25 March 2024
Reply from Model Scenery Supplies
Thank you for your review with five stars and thank you for your many orders over the last year.
Very helpful and product delivered in…
Very helpful and product delivered in time for the Easter break. Thank you
25 March 2024
Reply from Model Scenery Supplies
We are pleased your order arrived in good time. Thank you for your review and giving five stars.
Exceptional detailed products
Great product's, easy to put together, believable and lifelike results, I would certainly buy these again.
25 March 2024
Reply from Model Scenery Supplies
The MP products range of plants we hold is probably the biggest in the uk with many exclusively only available from us, we are pleased you like them. Thanks for your review and giving five stars.
Great selection of products!
Great selection of products, good prices and fast well packaged deliveries. Would happily recommend!
25 March 2024
Reply from Model Scenery Supplies
We are pleased you are happy with our service and products, thank you for your five star review.
As usual a very quick service from…
As usual a very quick service from Model Scenery. Would recommend.
25 March 2024
Reply from Model Scenery Supplies
We are pleased you would recommend us. Thanks for you review with five stars and for your most recent order.
Good communication and prompt service…
Good communication and prompt service with delivery.
25 February 2024
Reply from Model Scenery Supplies
Thank you for your review and giving us fine stars, we are pleased your order arrived in good time.
Reply from Model Scenery Supplies
We are pleased you like your items and are happy with our service, thanks for your review and 5 stars.
Great product and speedy delivery
25 February 2024
Reply from Model Scenery Supplies
We are pleased you are happy with your item and our service, thanks for the five stars.
Reply from Model Scenery Supplies
Thank your for your feedback and giving us five stars.
Reply from Model Scenery Supplies
Thanks for your feedback and 5 stars.
Another order placed with this company…
Another order placed with this company quickly turned around and delivered within the expected time scale. All arrived well packed and protected. Even the postman likes this company. Would I use them again? Certainly will, and have been since 2019. Even worth a phone call if looking for advice. Good product knowledge. Proper Job.
23 February 2024
Reply from Model Scenery Supplies
A big thank you for taking the time to write us a review and giving five stars. We are a small company working hard and your review means a lot to us. Thanks also for your continued custom over the years.
Well packaged and i will buy from again
26 January 2024
Reply from Model Scenery Supplies
Thank you for your feedback and giving us five stars, Debbie takes pride in her packing, so pleased it arrived in good condition.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.