Modern Aussies Reviews 

253
•
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Very disceptive photos and very disappointed. Bought their pillow, collapses very easily and unfortunately flattens out. Not really worth the plastic in came in. I'm sorry I didn't read the reviews be... See more

Company replied

Rated 5 out of 5 stars

I got the gamestick and it was working fine. Then one day it stopped loading up so I contacted support and got in touch with Ace. He asked for some details, pictures and a short video showing the prob... See more

Company replied

Rated 5 out of 5 stars

I have purchased 2 magnetic power banks. Very pleased with magnetic connections, less stress on phone charging terminal due to the magnetic connection. It also came in handy with our last trip to... See more

Company replied

Rated 1 out of 5 stars

Thought we would purchase a pillow & pay express, we tracked it and finally received after 16days, did refund the express postage amount, after we sent an email stating our displeasure. We live and... See more

Company replied

Company details

  1. Homewares Shop

Written by the company

Sells Home Decor & Other Household items


Contact info

2.8

Average

TrustScore 3 out of 5

253 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 48 hours

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2.8

All reviews

(253)

16 reviews in the last 12 months

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Rated 1 out of 5 stars

Don’t waste your money

Postage took forever with no updates on where package was.
Product was cheap and nasty. Highly suspect reviews for products are not genuine.

5 June 2024
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Dear Elinor,

We're sorry to hear about your experience. Your feedback is important to us, and we will address these issues to improve our service and product quality. Please send us an email at support@modernaussies.com.au and we want to make amends. Hope to hear from you.

Sincerely,
MA Team

Rated 5 out of 5 stars

Happy customer

I love ❤️ it it’s easy to carry and used. I tried it to vaccum my lounge chair and all my stuffs at home. I’ll recommend this dust vaccum to all my families , relatives and friends they won’t regret it I really ❤️ it and thank you Aussie Modern.

2 June 2024
Unprompted review
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Reply from Modern Aussies

That's fantastic to hear! We love how much you're enjoying your new vacuum cleaner. It sounds like it's become your go-to for cleaning everything from the lounge chair to all your things around the house. We're sure your family, relatives, and friends will love it too if you recommend it to them ** Thanks for the awesome review! ** ❤️ ❤️ ❤️ -MA Team

Rated 5 out of 5 stars

Solar Lights

I ordered some Solar Lights for the garden and they were so good that I went back to order some more. I was sent solar lights but unfortunately they were not the same shape as the first order. After contactng Modern Aussies the problem was quickly sorted. The people from Modern Aussies were kind and courteous and very quick to respond. They were amazing in getting the situation sorted.

28 May 2024
Unprompted review
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Reply from Modern Aussies

That's fantastic to hear! We're so glad you loved the first set of solar lights so much that you wanted more. We apologize for the mix-up with the second order, but we're thrilled to hear our team at Modern Aussies was able to resolve it quickly and courteously for you. Thanks for letting us know and for choosing Modern Aussies! Your garden must be beautifully lit now! ☀️ -MA Team

Rated 4 out of 5 stars

Easy and efficient communication

I have made a few purchases from Modern Aussies and am usually happy with the products received.
On one occasion I was unhappy with an item as it was not suitable for my personal use.
I found it easy to contact Modern Aussies via email from their webpage expressing mt concerns. I received a reply within 24 hours which unfortunately still did not resolve my issue however after a couple of back and forth emails my issues were resolved and I am extremely happy with the outcome.
I found communication with Modern Aussies extremely easy and their team responded quickly and professionally.

I recommend Modern Aussies to anyone who is looking to purchase products from them.

30 May 2024
Unprompted review
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Reply from Modern Aussies

Thank you for taking the time to share your experience with Modern Aussies! We take pride in offering a variety of products and appreciate you being a repeat customer

We understand that one purchase wasn't quite the perfect fit . We're glad you reached out and let us know! It's fantastic to hear that after some communication our team was able to find a resolution that left you happy.

Thanks again for choosing Modern Aussies! We look forward to helping you find more great products in the future! - MA Team

Rated 5 out of 5 stars

No problems shopping here

Quality of trousers was excellent & selection of secure usable pockets is very well designed.Being a taller person one might be wise to go up a size & Customer service was First Class when I requested a possible size change & I would not hesitate to buy from Modern Aussies again.

31 May 2024
Unprompted review
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Reply from Modern Aussies

Thanks for the fantastic review! We're thrilled you love the quality and functionality of the pockets on our trousers. Great tip for taller folks about sizing up. We're so glad our customer service team made the size exchange easy for you. We can't wait to see you in another pair of Modern Aussie trousers soon! - MA Team

Rated 5 out of 5 stars

I purchased 3 pairs of barefoot shoes…

I purchased 3 pairs of barefoot shoes which I absolutely love but are one size too big, the staff were awesome in helping me resolve this and are sending me the correct size at no extra cost, super grateful and highly recommend!

29 May 2024
Unprompted review
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Reply from Modern Aussies

That's awesome to hear! We're thrilled you love the barefoot shoe designs, but sorry to hear they were a bit big. Huge kudos to our amazing staff for getting the correct size out to you quickly and for free. Happy walking in your perfectly fitting shoes! - MA Team

Rated 5 out of 5 stars

Dentures

Good product overall shipping quality was excellent & fast.

23 May 2024
Unprompted review
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Reply from Modern Aussies

Thank you for your feedback! We're glad to hear you were pleased with the product and our fast, excellent shipping. 🚚✨ - MA Team

Rated 5 out of 5 stars

I ordered wrong size pants

I ordered wrong size pants and Modern Aussies are going to send the right size at no cost to me .

28 May 2024
Unprompted review
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Reply from Modern Aussies

Thank you for your feedback! We're happy to hear we could resolve the issue and send you the right size at no cost. We appreciate your support! 😊👖 - MA Team

Rated 5 out of 5 stars

Great customer Service

Great customer service and everything is so easily explained.Problem solved very easily.

8 May 2024
Unprompted review
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Reply from Modern Aussies

Dear Marilyn,

Thank you for your feedback! We're delighted to hear that you had a positive experience with our customer service and that your issue was resolved quickly and easily. Your satisfaction is our top priority!

Cheers,

Lexi

Rated 5 out of 5 stars

Amazing Non Slip barefoot shoes

I bought Non-Slip barefoot shoes and couldn’t believe until I’ve tried it ..it’s unbelievable so comfortable I’ve tried it on the beach and rocks so amazing couldn’t feel any pain or discomfort I’m so happy with the product and I’m planning to get a second pair but different colours and also I will buy one for my partner highly recommended *******

6 May 2024
Unprompted review
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Reply from Modern Aussies

Dear Hana,

Thank you for your enthusiastic review! We're thrilled to hear that our Non-Slip barefoot shoes exceeded your expectations and provided such comfort on both the beach and rocks. It's wonderful to know you're so happy with them that you're planning to get another pair and even one for your partner. Your recommendation means a lot to us. Enjoy your new shoes!

Cheers,

Lexi

Rated 1 out of 5 stars

Please DO NOT purchase anything

Please do not consider this website for anything. Shipping was more than 2 weeks. I purchased 2 floral bustier dresses and only received 1. The sizing guide is not accurate on the website, I ordered size XL and it fit my size M friend. The fabric was so thin with no lining and I realised it did not even come with the ribbon to tighten the dress on the back. I wanted a full refund but the constant back and forth with what they call "customer service" was not worth my time and just asked for a half refund for the dress I did not receive. Refund took another 2 weeks and they did not send me a confirmation email or invoice for proof. I will save you from the grief, do not look back to this website. I should have done better research because I'm now seeing all the typos and their suspicious "about page" on the website. Do not believe the reviews, this websites needs to be shut down, it is not an Australian website.

18 April 2024
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Dear YPG,

We deeply apologize for the issues you faced with your order. We see that your case was closed, but we hope we can make things right for you. Please email us at support@modernaussies.com.au so we can address any further concerns.

Thank you for your feedback, which helps us improve.

Sincerely,
Meg

Rated 5 out of 5 stars

Fabulous product and service.

I purchased the On the Go Key charger from Modern Aussies. It is a terrific product and lightweight which is perfect. Very handy for travelling but lots of people will probably use it every day too. The company is wonderful to deal with and postage was quick. Definitely recommend buying this charger. 5 STARS!

10 May 2024
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Dear Penny,

Thank you for your glowing review! We're thrilled that you find our mini charger to be a terrific and lightweight product, perfect for both travel and daily use. We're delighted that you had a positive experience with our company and that the postage was quick. Your recommendation means a lot to us! If you need anything else, don't hesitate to reach out.

Cheers,
Laura

Rated 5 out of 5 stars

Amazing quality bag

Amazing quality bag, really pleased with it. Ideal for travelling, going for a walk or to a festival. Customer service is exceptional. I definitely recommend this Oz company and their product.

10 May 2024
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Dear Michelle,

Thank you for your wonderful feedback! We're thrilled that you're pleased with the quality of our bag and our customer service. It's great to know it's versatile enough for all your needs. We appreciate your recommendation and look forward to serving you again in the future!

Cheers,

Laura

Rated 5 out of 5 stars

These shoes were made for walking …

There was a hitch on delivery but after I contacted them, they went out of their way to ensure my shoes arrived. I walked the Kokoda Challenge prep 12 km and the shoes were great. Very happy.

9 May 2024
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Dear Denitta,

We're glad we could resolve the delivery issue for you! It's fantastic to hear that your shoes performed well during the Kokoda Challenge prep. Thank you for sharing your positive experience, and happy walking!

Cheers,
Laura

Rated 5 out of 5 stars

Brilliant

Very good quality and goods are delivered very quickly 🙂

8 May 2024
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Dear Kim,

We're thrilled to hear that you're happy with the quality of our products and our quick delivery! Thank you for your positive feedback. :-)

Cheers,

Liz

Rated 1 out of 5 stars

It has now been over 1 month since I…

It has now been over 1 month since I ordered my product. The product states it is still in the USA. I don’t understand how this is possible noting the pure name of the company. It all seems to be a lie.
Apparently my product was delivered to my office, however was rejected because it was attempted to be delivered on a weekend when no one was there. I requested that it be resent to my business address and this still has not been executed over 1 week later. The tracking still states my product is in New Jersey so who the hell knows if I will ever receive it.

7 May 2024
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Dear Alana,

We apologize for the inconvenience you've experienced with your order. It's certainly not the level of service we aim to provide. We have investigated this matter with courier immediately. Please accept our sincere apologies for any inconvenience caused, and rest assured, we're committed to improving our services for our beloved customers. Thank you for your feedback.

Sincerely,
Meg




Rated 1 out of 5 stars

Do not use!

My order took nearly 2 months to arrive, each time I followed up was told it's in transit or how to track delivery.
Order finally arrived, was a fragile item but wasn't packed well or marked fragile so it arrive completely damaged and unusable. Plus half order was missing.
I asked for a refund... sent photos etc bit they have a NO REFUND policy.
Shipped replacement, but I'm sure it won't be packed correctly and it'll arrive broken and we'll continue on the hampster wheel.
Do not order from modern aussies, if ever any issues, damaged goods, etc they will not refund you - ever!

7 May 2024
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Dear MF,

Thank you for feedback. This makes us improve for future. I hope the replacement is handled better, but your cautionary advice is noted.

Kind regards,

Lexi

Rated 1 out of 5 stars

Ordered something for my partner refused refund

Ordered something for my partner express shipping as we wanted it asap, took 6 days to even send it (so they tell me) then sent it standard post. The product took over 16 days to arrive from ordered date Sydney to Adelaide (Aus Post states 1-3 for express and 3-6 standard post) we attempted to return unopened for a refund as the product was no longer required which they refused. It was an absolute waste of time and they were no help along the way, would have to be the worst online ordering experience I've had.

Also unable to review on their website (I suspect why they have 5 star reviews only)

14 April 2024
Unprompted review
Modern Aussies logo

Reply from Modern Aussies

Dear Jake,

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your order. This is not the level of service we strive to provide. Please email us so we can investigate the issue further and make things right. We value your input and are committed to improving our service. Thank you for bringing this to our attention.

Sincerely,

Lexi

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