Modernmail Reviews 

Modern Mail is such a brilliant service; simple yet highly effective. I haven't owned a printer for years (does anyone anymore?!) and as I work full-time, finding the time to go to the post office has always been such a hassle. With Modern Mail, I don't have to worry about the arduous process of finding a printer and picking up stamps (which I know sounds like a simple thing to do but life always gets in the way), as they do it all for me.

The service also has a lovely customer service team who have even helped my mum, who isn't a big fan of technology, send multiple letters.

I will definitely be using Modern Mail again!

Excellent service will definitely be using them again

1. No copy of the document or recipient's address provided
I was disappointed that your service doesn't include an option to send a copy of the uploaded document along with the recipient's address to the sender's email for confirmation. This feature would be invaluable, especially for those wanting to use the service as proof of posting a particular document.
While I understand the need to avoid storing documents and addresses for GDPR compliance, you could implement a system where the document and address are emailed to the sender (along with a reference or tracking number) and then promptly deleted from your servers. This approach would provide users with a reliable record of their transaction without breaching data protection rules. Without such a feature, the service feels significantly less practical for my needs.

2. No document preview or cancellation option
I was also slightly confused by the lack of a preview option after uploading the document. Perhaps I missed it, but it seems very easy to accidentally upload the wrong file. In my view, verifying the document before sending is critical.
I assumed there would be a preview or at least an option to review the upload later in the process (after payment). However, I discovered that once payment is made, there’s no way to preview or cancel the order. This lack of flexibility could lead to unnecessary errors and frustration for users.

Fast, reliable

I’ve been using this service regularly for the past few months, and I honestly can't recommend it enough. It makes sending important documents so much easier. Instead of going to the post office, I just upload the file, choose the delivery option, and they take care of everything from there. It’s such a time-saver, especially when I’m busy with work.

I’ve used it for sending both personal and business-related documents, and the service has always been reliable. I receive an email with the tracking information promptly after sending, which has been great. I then use the tracking link to confirm the delivery. I’ve had to use the Special Delivery option a couple of times for urgent items, and everything arrived on time without any issues.

What I really appreciate is how straightforward the whole process is. I had a minor question once about my delivery, and customer service got back to me quickly with a helpful answer. It’s good to know that there’s real support behind the service if you need it. 

One improvement I would like to see if the option to send the same letter to multiple addresses, rather than having to repeat the process for each new recipient. 

If you need to send letters or documents without the hassle of doing it all yourself, this service is perfect. It’s simple, reliable, and has definitely made my life easier.

Good value, fast, no fuss. £1 for a simple second class letter - can't ask for much cheaper than that. It was posted within a day of sending it on the site. Very happy. Thanks.

Have used modernmail a couple of times now and very impressed so far. I can construct a letter and upload it to their site and send it. I've used the signed for first class and recieved royal mails tracking number so I can see when it was recieved. Faultless and highly recommend.

Veey simple process to upload a letter , and post, all from the comfort of home. Excellent communication with a notification to confirm it had been sent. The cost was very reasonable, especially as I don't post much, so would have had to purchase envelopes etc, find somewhere to print the letter and drove 3 miles to the nearest post office for a stamp.
Highly recommended. Would use again

Amazing service - communicative, helpful, and kind.

I recently had the pleasure of using Modernmail, and I must say, it’s an outstanding service that lives up to its promises. For those looking for a hassle-free and affordable UK mail service, Modernmail is a fantastic choice.From the comfort of my armchair, I was able to send a letter without any of the usual stress associated with mailing. The process was incredibly straightforward and user-friendly. The website is well-designed, making it easy to navigate and complete the necessary steps to send my letter.What sets Modernmail apart is their excellent communication and problem-solving capabilities. Any issues that arose were promptly and efficiently handled by their customer service team. They kept me informed at every stage of the process, ensuring that I was always in the loop.The delivery itself was flawless. My letter arrived at its destination without any problems, exactly as promised. It’s clear that Modernmail prioritises reliability and customer satisfaction, which is refreshing in today’s market.In summary, Modernmail provides a top-notch service that is both cost-effective and dependable. If you’re looking for a seamless way to send mail within the UK, I highly recommend giving Modernmail a try.

Currently housebound but needed to send a letter. Found process very easy and very happy with amount charge.

I've used ModernMail a few times now.

Usually for second class (currently priced at £1.00) but I have sent a more urgent letter at £1.99.

I have emailed the provider to ask some questions and they responded in a polite and informative way.

Currently a second class stamp costs me 85p so getting a second class letter, with four pages of A4, including an envelope for just £1 is very good value for money. Plus I don't have to go out of the house to walk to and from a postbox.

Thank you for providing a service that is so useful. I wish you and your business well and every success.

Sent my first letter with ModernMail. Easy process so far however. I will say 2nd class postage doesn’t let you continue and submit and also they say there’s a previewer but it doesn’t seem to work! Other than that £1.99 for a first class letter printed and sent, I can’t complain.

I have just used Modern Mail for what I needed to get printed off and posted. Very easy site to navigate and only took me minutes to use and pay. 5* Service. Thanks Modern Mail.

Excellent service,quick and efficient confirmation sent immediately after using the service.will definitely be using modern mail again

Very fast service and quite affordable price. Save me time and money to go to the post office, even to print a letter.